The building is nice, cozy and in a great location. My problem is that I called 5 times trying to make a reservation. I was quoted one price by the first reservation person, and was never able to talk to her again...they said she worked first desk, then they said the price changed (in less than 10 mins) I decided to come in person and was told a price with an incidentals fee. I wanted two rms and it wasnt until I came for the actual rms that I was told that I would be chagred two incidental fees. I told her I was paying cash but my card was swipped and the 1 room n fee was charged to it..(inconvenience) I was told I would get the fee back when I checked out, but my husband brought it to her attention that it may take longer then she said, oh yes it could take up to 7 days... thats misleading... I got a letter under my door saying we had free bfast with our room... then I went for
the $1 a glass of wine, I ordered 2 glasses of Rozay and was given the last of Rozay n he said there
was no more so I had to get another kind (as if they were not prepared to serve their guests) later my husband called abt the wifi that wasnt working so I tld him to ask abt the bfast ( how to order it) and he told her abt the letter...she said the letter addressed to me, my name on the envelope and rm # on the outside was not meant for me...thennnn they called back and said someone was coming to get the letter...so the housekeeper came to get the letter by knocking twice loudly. I WILL NEVER STAY HERE AGAIN! They lost a would-be good guest!!!! I didnt enjoy any of this experience!!!!
- Official Description (provided by the hotel):
- Luxury, boutique, hip downtown Atlanta hotel with 4 star service at affordable prices. Everything from our contemporary decor to our quietly attentive staff has been thoughtfully designed for the definitive indulgent experience. Following an impressive $28 million restoration, our hotel rooms blend sleek design and down home southern comforts with unmatched access to the heart of downtown … within walking distance of restaurants, corporations, and attractions. ... more less
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