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“NICE EFFORT - BUT FALLS SHORT” 3 of 5 stars
Review of Ellis Hotel

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Ellis Hotel
3.5 of 5 Hotel   |   176 Peachtree Street NE, Atlanta, GA   |  
Hotel amenities
Ranked #25 of 189 hotels in Atlanta
GreenLeadersPlatinum level
New York, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“NICE EFFORT - BUT FALLS SHORT”
3 of 5 stars Reviewed April 27, 2013

This hotel has the ability to be a great haven. We programmed the address into the GPS. That address is impossible to get because of the 1 way street. We basically, left the car and asked the valet to get it. the rooms were small but lovely furnished. Odd things - we were on the "bed and breakfast plan" - The first day we didnt' read fine print and just ordered breakfast - $70.00 - The B and B package entitles you to eggs and toast and coffee (PERIOD) - ODD. Also they ran out of regular coffee 2 mornings in a row. How does that happen - The manager couldn't go to the store and just buys some ground coffee? ODD. Gym was small but adequate. Will NEVER stay there again. The staff was wonderful. Misleading ads about spa services also - There is no spa at the hotel. The therapists come to your room with their tables and set up shop - awkward.. Much room for improvement - NO COFFEE !!!!!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olya R, Front Office Manager at Ellis Hotel, responded to this review, April 28, 2013
Good Afternoon,
Thank you for your recent stay and for taking your time to provide feedback. I would like to sincerely apologize that we failed to explain to you what's included in the breakfast package, as well as for the lack of coffee-as a coffee drinker, I certainly understand how this can ruin someone's morning. I spoke with the restaurant manager ragarding this to ensure we always have coffee-I know this doesn't change your experience but at least you can be sure we're doing something to correct the problem. I was glad to hear you enjoyed the room overall as well as the gym. I hope you still enjoyed your spa services, despite them being provided in the room. Thank you again for you business and I hope you consider giving us another opportunity to impress you next time you're in Atlanta.
Sincerely,
Olya
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oviedo
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 26, 2013

We had a wonderful experience at The Ellis during a two-night stay in downtown. I'm an Atlanta native now living in another state and had followed the refurbishing of this historic and long-abandoned site. The Ellis is beautiful -- boasting modern conveniences, understated elegance, and great location. We enjoyed a short drive to Atlantic Station and another day walked to Centennial Olympic Park and through historic parts of downtown. We especially appreciated the excellent service -- from Sam, the gracious valet who served us both nights, to Brenette, Chris and others at the front desk. A modest just-be-aware: sounds of city traffic are clear (this should not be a surprise) and the effective air conditioning was sometimes fairly loud. We heartily recommend The Ellis and would happily stay here again.

Green Features: Appreciated that the hotel left our hanging towels for re-use (unlike others that imply they'll leave them for environment's sake but remove them anyway -- a source of frustration for a greenie like me).
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olya R, Front Office Manager at Ellis Hotel, responded to this review, April 28, 2013
Good Afternoon, thank you so much for the kind words about Sammy, Brenette, and Chris-I can't wait to share your review with them! I was delighted to hear that you enjoyed your stay and found our location convenient. We hope to have you as our guest again next time you're in town.
Sincerely,
Olya
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Sanford, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 25, 2013

If you're heading in Atlanta for the first time, this is the perfect hotel to stay in. It's easily accessible and is within walking distance to lots of local attractions including CNN and Centennial Olympic Park. Staff was very friendly, room was mostly clean. Only complaint was a section of mold found above the toilet (see pictures for references). We determined the mold might have been there because there was no ventilation system in the bathroom.

Hotel was billed as dog-friendly - be advised it only is dog-friendly in TITLE. We were advised that although our dog could stay with us, we could not ever leave him in the room by himself. If we did, we would be subjected to a $200 fee. There also was not any green space around the hotel for a dog to do his business. Fee for having our pup stay with us was also quite steep - $75.

All in all, pleasant experience at the hotel, but despite what you read online, DO NOT stay here if you are bringing Fido.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olya R, Front Office Manager at Ellis Hotel, responded to this review, April 28, 2013
Good Afternoon, thank you for your stay and for the feedback. I'm glad you thought our location was great and that you enjoyed the room. I'm very sorry we missed the stain in the bathroom. I will be reaching out to you privately, so that I can find out what room you were occupying to ensure this issue has been taken care of.
I was distressed to hear that the pet rules were misrepresentred to you. You can certainly leave your pet alone, we would just need to be notified. There's also no such fee as $200 for barking. We do have such fee in place should a damage occur/special cleaning required. The $75 fee we charge for pets is in place so that we can have the room deep cleaned every time after a pet stays.
I apologize for the miscommunication. I would like to make it up to you by waiving the pet fee next time you stay at the hotel. Please contact me directly when you're planning your next trip to Atlanta.
Sincerely,
Olya
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Louisville, Kentucky
1 review
5 of 5 stars Reviewed April 22, 2013

We had the good fortune of picking the Ellis out of the blue for accomodations at the tournament and boy, did we get lucky! We arrived at a very high traffic period with many of the streets blocked to facilitate tournament crowds. The blocked streets made our navigation system useless. Nicole Boyd graciously stayed on the phone and talked us in manually, for 22 minutes! She's a Peach! Troy was pleasant, engaging and courteous every time we saw him, Daniel, Jonathan and others on the dining room staff helped us put together an impromptu party on the second flow balcony to prepare for the final game. The GM, Kim even helped with this!

The best memory we have of the Ellis, though, is that the entire staff exuded warmth that made us feel right at home, despite the fact that this was our first time in downtown Atlanta. The Ellis truly provided us with Southern Hospitality. The location is great, too. Go Ellis! Go Cards!

We'll be back.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olya R, Front Office Manager at Ellis Hotel, responded to this review, April 28, 2013
Good Afternoon, it is always our goal to provide a memorable experience to our guests-and we're glad to hear you and your family had a great time. I was especially delighted to read your comments about Nickole, Jonathan, Troy, and Daniel. Thank yuo very mch for your stay with us and we hope to see you again soon!
Sincerely,
Olya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckingham, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 21, 2013

Nice little boutique hotel within walking distance of CNN and the conference centre. Great staff and service. All amenities were fine and rooms very comfortable.small bar and breakfast room , but totally adequate and no problem was too much trouble for the staff. Very comfortable stay

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olya R, Front Office Manager at Ellis Hotel, responded to this review, April 28, 2013
Good Afternoon,
Thank you for your recent stay with us and for reviewing the Ellis on Tripadvisor. I'm glad you enjoyed your stay and found the accommodations comfortable.
We hope to have you as a guest again soon.
Sincerely,
Olya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 20, 2013

Stayed here for a week whilst attending a conference in Atlanta. The staff were extremely friendly and helpful and greeted us by name and with a smile every time we returned to the hotel. Bernette was particularly helpful and friendly. There was a family atmosphere generated. The breakfast room is small but adequate and was never busy and we were generally provided with good personal service. An excellent location for a visit to Atlanta.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olya R, Front Office Manager at Ellis Hotel, responded to this review, April 28, 2013
Good afternoon, thank you for the kind words adn for sharing your experience-we're happy to hear we made you feel at home and as a part of our family. Brenette was especially pleased to read your comments! We hope to see you again next time your travels bring you to Atlanta.
Sincerely,
Olya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuck in MA
Top Contributor
158 reviews 158 reviews
37 hotel reviews
Reviews in 55 cities Reviews in 55 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed April 17, 2013

We just spent a night in a very luxurious hotel in Nashville and were expecting more of the same given the website and reviews. But... not so much. The staff were friendly but we found a Euro style hotel - small footprint, elevators, etc. The room turned out to be quite large for an urban hotel but it was careworn. A scratch and dent festival that was at first hard to tell - all the lights are low wattage fluorescents that barely illuminate the main area. The toilet was loud. No safe. In fact, no directory of amenities either. The cordless phone's battery was dead so it was speaker phone or nothing at all.

Location was great, 15 min walk from the CNN center and 15 min drive from Emory.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olya R, Front Office Manager at Ellis Hotel, responded to this review, April 19, 2013
Good Morning,
Thank you for the specific comments-we value all feedback as it gives us an opportunity to improve. I was also glad to hear that you enjoyed the service you received as well as the hotel location and the size of the rooms.
I do apologize for the details we missed in your room. I will be sharing your review with the entire team so that we can work on improving those areas. I know it doesn't change your experience; however you can be confident we're doing something to change it.
Sincerely,
Olya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ellis Hotel

Address: 176 Peachtree Street NE, Atlanta, GA
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #25 of 189 hotels in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ellis Hotel 3.5*
Official Description (provided by the hotel):
Luxury, boutique, hip downtown Atlanta hotel with 4 star service at affordable prices. Everything from our contemporary decor to our quietly attentive staff has been thoughtfully designed for the definitive indulgent experience. Following an impressive $28 million restoration, our hotel rooms blend sleek design and down home southern comforts with unmatched access to the heart of downtown … within walking distance of restaurants, corporations, and attractions. ... more   less 
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