There are a myriad of hotel brands in the Atlanta area . . .the Mandarin Oriental, Four Seasons, The St. Regis, Loews. The list is endless. However, if you're looking for a luxury hotel that offers terrific price/value, then let me suggest the Ellis Hotel. I was a late arrival on a cold, rainy night, but received a warm greeting from the valet attendant within seconds of pulling up to the hotel. My luggage was quickly moved inside and the front desk representative checked me in and had me on my way in just over a minute. The cleanliness of my room and the hotel overall was impeccable. My phone calls to the front desk, throughout my stay, were picked up on the first ring and my questions were promptly and, more importantly, correctly answered, again, in a warm manner. The Ellis delivers five-star service without being intrusive. The hotel is taking it to the next level with a guest rooms' renovation. By the way, don't let this project concern you if you're staying there in the near future. They are working it around their guests to ensure the redo is "invisible" to customers. As always, the food was superb! Prior to leaving, I asked if the general manager was available (as I wanted to compliment him on a fantastic visit). Within 90 seconds, I had the pleasure of meeting Mr. Richard Kleisner. He goes by "Kim." I quickly understood why this hotel delivers a five-star experience. Kim is one of the warmest, most engaging hotel general managers I have met. Just a joy to speak with. No question that his #1 focus is the guest experience and this priority flows to every other member of the staff. I am a road warrior and after three decades on the road, I have little patience for less than a flawless hotel stay (although I don't go looking for issues). If you want the best of the best in Atlanta, stay at the Ellis, and take a moment to meet Mr. Kleisner. He's a general manager who knows what travelers have to deal with on the road, and he and his team go over the top to differentiate the Ellis as a place to escape from everything that is wrong with most airlines, car rental companies and hotels.
- Official Description (provided by the hotel):
- Luxury, boutique, hip downtown Atlanta hotel with 4 star service at affordable prices. Everything from our contemporary decor to our quietly attentive staff has been thoughtfully designed for the definitive indulgent experience. Following an impressive $28 million restoration, our hotel rooms blend sleek design and down home southern comforts with unmatched access to the heart of downtown … within walking distance of restaurants, corporations, and attractions. ... more less
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