From the very pleasant front staff to the well appointed rooms, the Ellis Hotel is a real gem. I particularly loved their restaurant, The Terrace. The food as amazing and they great choices for vegetarians. What a pleasant surprise!

My husband and I were very pleased with our stay at the Ellis Hotel. The staff was very helpful and friendly and the room was very clean. We will definitely stay again whenever we are back in Atlanta.

We used an internet deal for a one-night stay at the Ellis this past weekend. It included a bottle of wine, a plate of fruit, breakfast for two, a $15 credit at The Terrace and a $20 spa credit.

The rooms are small, which is to be expected at a boutique hotel, but they are not stifling and tiny. While small, the rooms are excellent. They are clean, well-appointed and modern, overall very nice. The Molton Brown soaps/lotions are a great touch and the bed is very comfortable. We did not experience any street noise problems since we were on the backside of the building and not on the Peachtree side. The price you pay for this is a likely view of the adjacent building's brick wall and nothing else. Not a big deal, I'd rather sleep in quiet than look out at the skyline.

The staff is very friendly and seems concerned with your happiness and interested in you as a guest. However, where I fault the Ellis is in their execution of service. While the intent is certainly there, the execution falls short. We were supposed to have our wine and fruit delivered at 4pm on check-in day, it did not arrive until 4:30 when we were ready to leave. Our room service breakfast was delivered on time, but without silverware and napkins. I called room service and asked for these items, but 10 minutes later they had not arrived. I had to go down to the restaurant myself and get them. That's just not acceptable for a hotel advertising itself with "let us surprise you". After requesting a late checkout, my room key no longer worked after the standard checkout time, so again I had to go downstairs and remedy the problem.

This hotel lacks a service elevator, so you will often wait to get up and down, not to mention that when an elevator does arrive, it's likely to contain a member of the staff, perhaps with a large cart. There are a few problems with this but most likely difficult to fix since installing a service elevator is probably not an option.

Overall the Ellis is a fine hotel but could be even better with a close review of their service execution.

My husband and I stayed for one night for our anniversary on our way out of town. The hotel stay was decent and the service (other than housekeeping) was good until down the road I discovered I had accidentally left my earrings in the room. I called the hotel and left a message with housekeeping twice! I asked for a manager on duty and received another voicemail. Finally someone did (2days later) get back to me but said he would look into it. Unfortunately, I knew then my jewelry item was gone as he never even called back. In most other upscale hotels the housekeeping staff are trained to be honest and turn in any left items in the room. I am very disappointed this was not the case here. I also learned a lesson as well that although service was good checking in, etc. TRUE service comes into play when you really need assistance which was not there for my stolen earrings. Housekeeping not honest at all at least the one that cleaned our room and that to me is a huge concern!!