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“Atlanta Vacations” 5 of 5 stars
Review of Hilton Garden Inn Atlanta Downtown

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Hilton Garden Inn Atlanta Downtown
3.5 of 5 Hotel   |   275 Baker Street, NW, Atlanta, GA 30313   |  
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Ranked #34 of 188 Hotels in Atlanta
San Juan, Puerto Rico
1 review
“Atlanta Vacations”
5 of 5 stars Reviewed December 3, 2013

Excellent facilities and services. Room amenities were exceptional. Location was very practical, walking distance to downtown attractions. If I am going to Atlanta again, the Hilton Garden Inn downtown will be the first option for staying.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, December 5, 2013
Thank you so much for posting a review. I.m very excited to know that we have become your primary choice for hotels in downtown Atlanta! Rest assured we look forward to having an opportunity to serve you in the future.

In Service,

Harman, GM
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762 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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English first
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed December 1, 2013

Requested Accessible King with roll-in shower; asked at desk; was so manager stated. Got into room and found tub/shower combo---already exhausted found way to use hand bars (A+) to climb into tub (lower sides) Told managers we needed fresh towels, TP, tissues, garbage emptied each day (after 3 PM). Guess we expected too much for Thanksgiving Week?!

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, December 5, 2013
Dear Valued Guest,

We appreciate your feedback and want to apologize for not meeting your expectations for your guestroom. As your satisfaction is very important to us, we'd like an opportunity to make it up to you. Please feel free to contact me at the hotel at 404-577-2001 ext. 1502.

Sincerely,

Harman Hall, GM
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Memphis, United States
1 review
5 of 5 stars Reviewed December 1, 2013

This hotel is close (walking distance) to Pemberton Place (Coca-Cola and the Georgia Aquarium) and Centennial Park, as well as the Dome. Self-parking is convenient and reasonable, and valet parking is a just little more. Check-in and-out were fast, and the staff was very friendly and helpful. Rooms are spacious, clean and nicely appointed. My children LOVED this hotel! There was a problem with my room (that was discovered by engineering--not me) and we were assisted in moving and given some consolation perks for our trouble. I will definitely come back to stay because this is a really nice hotel. P.S. The French toast at breakfast is MOUTH WATERINGLY TASTY! The best I've had.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, December 5, 2013
Our sincere thanks for sharing your experience. I'm happy that you enjoyed your trip and we look forward to seeing you and your family again. Happy Holidays from HGI family!

Harman, GM
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Virginia Beach, Virginia
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 27, 2013

Stayed there for 3 nights. Choice of valet or self park in garage. Great location, right across the street from the Aquarium, Centennial Park, CNN Center, and Coco Cola Experience. Nice variety of restaurants right across the street. Room was clean and quiet. Staff were friendly and attentive to our needs. I would stay there again and recommend this hotel.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, December 5, 2013
Dear Guest,

We are grateful for your endorsement. We rely heavily on the feedback of our guest to spread the word about our property and our neighborhood. We hope to have an opportunity to serve you again on your next visit.

In Service,

Harman Hall, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 25, 2013 via mobile

Hotel was in a great location. We went to Hawks game, coca cola museum, and cnn building. Very short walk to all of these places. Right across street from aquarium, coca cola museum, and Olympic park.Hotel staff was very nice and helpful. Guys working in the breakfast area were very nice and funny. Big sports guys. Ate breakfast at hotel everyday, breakfast was good, they fixed omelets, French toast, pancakes to order along with buffet with bacon,sausage,biscuits, muffins, fruit, waffles, cereal. Room was up to date. Bathtub was huge like jacuzzi tub. I would recommend this hotel.

Stayed November 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed November 24, 2013

Not what i expected for a HILTON hotel...and DOWNTOWN! Atlanta vs Saints game. Upon entering, the entire hotel smelled like a BBQ pitt. No Hilton decor that i am used to seeing. The tub/bathroom was small and old. Toilet seat had a cigarette burn on it. Paid $30 at the bar for 2 drinks(crown royal)???? I can go on and on. I think the people who stayed there were just as disappointed as we were if they are used ti Hilton Hotels. The only +++ I give is to the handicapped doorman. I sat and watched him work just as hard as his co-workers. Thumbs up to this guy!! Great motivation!!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harman H, General Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, January 6, 2014
Happy New Year from the Hilton Garden Inn Atlanta Downtown,

Based on your description of the bathroom and of the doorman you met, we believe you stayed at a different location. I'm sure that property cares as much about customer feedback as we do, so I'll be happy to help to you connect with their leadership team. If I can be of assistance, please call me at 404-704-8042.

Sincerely,

Harman Hall, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 20, 2013

Great location to anything downtown Atlanta. Perfect location to the Atlanta Aquarium, CNN Center and Centennial Park. Very clean rooms, very reasonable price. Lots of restaurants walkable from this hotel also.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Atlanta Downtown

Address: 275 Baker Street, NW, Atlanta, GA 30313
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Atlanta
#29 Romantic Hotel in Atlanta
#48 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Atlanta Downtown 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Contemporary interior design with stunning aquatic murals in the hotel's guest room corridors. Enjoy our many services and features such as complimentary weekday USA Today, complimentary wireless high-speed Internet access throughout the hotel, Pavilion Pantry sundry and convenience mart, complimentary business center, in-room dining, valet service, ADA accommodations, safety deposit boxes, in-room safes, self and valet parking.Heated indoor and outdoor pool, game room, laundry room. ... more   less 
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Also Known As:
Hilton Garden Inn Atlanta Downtown Hotel Atlanta
Hilton Atlanta
Atlanta Hilton

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