I recently attended the Woman Thou Art Loosed Conference at the Phillips Arena. The Hilton Garden Inn was in an ideal location. It is less than a mile away from Phillips Arena and very close to other attractions such as the Aquarium, Coca Cola, GA Dome etc. All of the hotel staff that I interacted with were very friendly. I didn't find anyone who wasn't eager to assist us. The hotel lobby and public sitting areas seemed to be well kept and clean HOWEVER my room was a different story. Now although overall as far as the floors, desk, etc. it looked very clean. My issue was with our shower which had black mold growing on the shower head which made me question how well they actually clean the bathrooms. The worst part was my bed linens. The comforter had a top flat sheet over it, now I can't say for sure this was to hide what was on the comforter but the comforter WAS covered by a sheet. The comforter under the sheet had 3 stains which I am pretty certain were dried blood stains. This of course was very disturbing. Two of the stains were a little larger than quarter size and the third was about the size of a dime. All three stains were very close together and very noticeable at my first glance. Needless to say given the size of the stains, it is impossible for me to comprehend how this could go unnoticed when changing the bed linens. I called and informed of the problem with my bedding and was greeted with sincere concern and apologies. They agreed to immediately come and change my linens. Although this didn't take away my sick feeling at least they acted as if they too felt this was unacceptable. I had to leave for my conference, so I was not in the room when they changed the linens. They did not replace with a new clean comforter instead it was replaced with the extra blanket that had been in the closet when we arrived. That too was disturbing because if the comforter had noticeble blood stains on it, then for all I know the blanket could have been there for weeks and used by several and probably not cleaned for months. I didn't use the blanket and never did get a new comforter.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback of your recent stay with us. I understand that you encountered an issue with the cleanliness of your guest room; please accept my deepest apologies. Cleanliness is an area to which we devote much of our time and effort because we know how important it is to your experience. We fell short of our high standards and we certainly regret that it was at your expense. Please know that it is not the norm and we would love an opportunity to serve you again. Should your travels bring you to Atlanta, please feel free to call me personally regarding your future accommodations.
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Harman Hall, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.