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“Feels like home” 5 of 5 stars
Review of Twelve Centennial Park

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Twelve Centennial Park
4.0 of 5 Hotel   |   400 W. Peachtree Street, (opening late August 2007), Atlanta, GA 30308 (Downtown)   |  
Hotel amenities
Ranked #53 of 188 Hotels in Atlanta
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Feels like home”
5 of 5 stars Reviewed April 7, 2013 via mobile

I stayed at this hotel for business. I am not a picky person but I never 100% happy with hotels. This one was very nice. You really feels like you are at home. You have everything you need in your room. It's located in a very convenient location in downtown Atlanta. The restaurant it's a little bit expensive but good. Overall, I had a wonderful stay. I would stay here again.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review, April 8, 2013
Dear Diaz1218,

Thank you for your review "Feels like home". That is a perfect title because we want all of our guests to feel like TWELVE is their home away from home. I am happy to read that you had a wonderful stay and would choose us again if you were in downtown Atlanta. I look forward to welcoming you back on your next trip to the city.

sincerely,

John Reilly
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223 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
bergisch-gladbach
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 31, 2013

After reading some previous reviews, I expected the Valets to be extremely rude both upon arrival and departure. Surprise!! On both occasions, my daughter, son-in-law, 8 year old granddaughter and I were treated to an extremely courteous Valet team! All Reception personnel were courteous, friendly, and helpful. Suite was comfortable, clean, well furnished and nicely stocked. Room Service was quick, efficient and polite. Granddaughter's ice cream requested was greeted with great regret that none was available but with such a choice of other items, presented with such friendliness, that she was not too disappointed. The computer and free use was greatly appreciated during our 3 day stay here and best of all, not at all slow as some hotel systems tend to be. Great location and short walking distances to various tourist sites.

We had dinner in the hotel one evening which was really excellent. Not sure if the restaurant belongs to the hotel but can certainly recommend.

Only negatives were: 1) the sofa bed mattress was on the thin side - perhaps a 3-5 inch foam topper would do the trick; and 2) parking fees rather on the steep side

Room Tip: We were on the 11th floor. Great views!
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review, April 8, 2013
Dear Southernbell62,

Thank you for posting a review about your stay at TWELVE Centennial Park Hotel. I am delighted to read that you enjoyed your stay and the hotel amenities. I will certainly pass on your comments to the operations team who will be appreciative of the recognition. Your comment on the sleeper sofa matress is noted and I will have our housekeeping manager look into what can be done about that. I hope that we have the opportunity to welcome you and your family back in the near future.

sincerely,

John Reilly
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Top Contributor
83 reviews 83 reviews
82 hotel reviews
Reviews in 52 cities Reviews in 52 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed February 24, 2013 via mobile

The hotel I had planned to stay in for 2 nights in Atlanta was completely booked, so I gave Twelve a try. At check-in, I was told that since it was my first stay that I would be upgraded. This was not a hotel room. This was a legit city condo. Huge bedroom, separate living room, kitchen, and the bathroom was bigger than I can describe. Nicely furnished and spotless. The room had its own computer, wifi, and two TV's. You can order room service directly from the computer.

The workout room was great as well. Lots of machines, TV on each one. I was truly impressed.

Twelve is a couple blocks further from the CNN / Aquarium area that I'm used to, but it's easily walkable. Freeway access is handy, but can get congested. Parking fee was steep, and I had a problem with a valet on the second night. I returned from work around midnight, and since there is a cool bar and restaurant in the hotel lobby, the valet area was hectic, as to be expected on a Saturday night. I popped the trunk before I got out of the car and handed the keys to the valet. As I was reaching into the trunk to pull out some equipment, the driver took off. I was very glad my clothing didn't get hooked on anything. When the driver stopped I told him what happend. His response: "Drive safe."

The valet experience was definitely an anomaly in an otherwise great stay. I would stay here again simply based on the fantastic room I got (although I never saw what a "non-upgraded" room looks like). Nice to have so much space.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review, February 25, 2013
Dear MLNC,

Thank you for posting a great review. I am happy to read that with the exception of the valet incident you had an excellent stay with us. I will follow up with our valet team on this. It is truly disappointing that this one issue stopped you from having a perfect stay with us. I hope that you will consider using us on future trips to downtown Atlanta.

sincerely,

John Reilly
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Boston
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 24, 2013

Spent a few days in Atlanta on a family trip. The two bedroom sweet was perfect for a family - spacious and very comfortable, and more reasonable than taking two hotel rooms at a much less plush hotel. Location was good - a quick walk to the Atlanta attractions and convenient to the major roads. Service was responsive, accomodating and professional. ESPECIALLY the valet parking staff - important as this is the "First face' of the hotel. I would definitely stay here again.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review, February 25, 2013
Dear Jagara,

Thank you for posting the super review on your recent stay at the hotel. I am delighted to read that you enjoyed the space and comfort of our suites. I will pass on your comments to the valet team who will be very appreciative of your feedback. I look forward to welcoming you back on a future visit to Atlanta.

sincerely,

John Reilly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 23, 2013 via mobile

So I tried to surprise my fiance for his birthday by having a cake delivered to his room @ Twelve. I thought I would be given great customer service since I was able to obtain the hotel managers direct email address via this site. I was wrong. I emailed John Reilly one day prior to my fiance arriving explaining that he would be there for three nights and I really wanted to do something special for him because not only is it his birthday weekend but his bachelor party as well. No response from John so the next day (the day before his birthday) I called the front desk who transferred me to the concierge who emailed me a list of sundries that I could choose from to be delivered, I really wanted a cake, which they said was fine, I'd just have to contact a local bakery and they would be happy to have it delivered to his room. Well I found a bakery that has stores here in Florida that happens to have great products, I ordered the cake and had it delivered to the hotel, I then called the hotel to confirm that they received it and they put me on hold for approximately ten minutes, I finally hung up and called back and told the person that answered that I really needed to speak with the front desk regarding a delivery. By the time I actually got to speak with someone they had already called my fiance to pick the cake up HIMSELF! needless to say I was beyond livid, their explanation: no one told us anything?????????? The hotel itself is a beautiful property but the customer service is beyond poor!!!

  • Stayed February 2013
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review, February 25, 2013
Mrs Anderson,

Firstly let me say that I am genuinely sorry that your surprise for your fiancee did not work out as planned. I can certainly understand your frustration and dissapointment.I am afraid that I did not receive your email. On reading your post I checked and found your original mail in my spam folder. I do receive many emails directly from guests via tripadvisor and other sites with requests and thus far I do not beleive that any that may have been missed have been the key factor in executing a celebration. It is entirely understandable that this dissapointment would put a less than celebratory tone on the three day stay at the hotel. I of course wish that events had turned out more positively and certainly appreciate that you found our property to be beautiful. If you wish to discuss then please call the hotel and ask for me.

sincerely,

John Reilly
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Middletown, Connecticut
Top Contributor
316 reviews 316 reviews
41 hotel reviews
Reviews in 106 cities Reviews in 106 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed February 13, 2013 via mobile

I checked in and then went out in Atlanta. When I got back, it was late and in the morning, I found a lot of things that weren't cleaned. There was a dirty towel on the counter, there were a few rose petals on the floor, and in the kitchen, there was some clear plastic on the floor. The shower was only hot when I turned it all the way to the end, or it was cold, there wasn't a good balance of warmth. And there was a strange buzzing noise for a few hours. Also, my recommendation is to bring ear plugs because you can hear the traffic on the street.

  • Stayed February 2013
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review, February 15, 2013
Dear Jaime W,

Thank you for posting a review on your visit to TWELVE. Please allow me to offer my apologies for the sub standard housekeeping service that you experienced. While it is very dissapointing to read this I feel comfortable in saying that it is not a reflection of our normal standards .For our guests who are sensitive to noise we can allocate a suite on a higher floor on the other side of the building. May I ask you to forward the suite number that you stayed in or your last name so that I may follow up with the operations team. Please contact me if you are returning to Atlanta on a future visit.

sincerely,

John Reilly
jreilly@twelvehotels.com
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Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2013

My husband and I visited Twelve Centinnial for an early valentine's day getaway - we really enjoyed our stay and will definitely be returning to this hotel the next time we are in Atlanta.

The location is a huge perk of this hotel - we were able to walk to World of Coke and the Aquarium from the hotel which was really convenient. It is also right next to the Marta station - we didn't use it but it was nice that it was so close just in case.

The room itself was great - we had a deluxe king which had a kitchen/living room separate from the bedroom. There were plates and glasses in the room and you could even request pots and pans if you wanted to cook. The bedroom is really pretty as is the bathroom which had a glass shower and a separate tub. The only semi-complaint that we had was that the curtains were very thin and let in a lot of light. I don't think this would be a problem for most people, but it just made us wake up a bit earlier than we would have liked (totally minor).

Another thing that was convenient was the valet parking - I was initially not thrilled that I had to pay what I thought was a little steep for valet parking, especially after having read some of the other reviews on here and what they said about the valet service. By the end of the trip though, I was actually really glad that we had it. You could request your car at any time through your in room computer and it would be waiting for you when you got downstairs. We utilized this everytime we needed the car and it was always ready when we got downstairs. All of the valet service team was very friendly and opened the doors for us, etc.

The room was very spacious and really did feel like a home away from home. We were really happy with our stay and will definitely return the next time we are in Atlanta.

Room Tip: Higher floors have less street noise.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review, February 13, 2013
Dear Keaton F,

Sounds like you and your husband enjoyed your early Valentines treat in Atlanta. I am glad that you enjoyed TWELVE and thank you for posting a great review. Our goal is indeed to be your home away from home, so I am glad that is what you felt. I will have the curtains checked in the suite that you stayed in. I look forward to welcoming you back on your next visit.

sincerely,

John Reilly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Twelve Centennial Park

Address: 400 W. Peachtree Street, (opening late August 2007), Atlanta, GA 30308
Location: United States > Georgia > Atlanta > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Atlanta
#20 Romantic Hotel in Atlanta
#43 Family Hotel in Atlanta
#76 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Twelve Centennial Park 4*
Number of rooms: 102
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Also Known As:
12 Centennial Park
Twelve Centennial Park Atlanta
Twelve Centennial Park Hotel Atlanta

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