Although the hotel is nice, the nightime Valet Parking staff is HORRIBLE. I pretty much had to carry my own bags to my room, wait an extremely long time to receive drop off/pick up service, and I had to adress being overcharged for the service on multiple occassions. After speaking to Corporate about my horrible experience with Valet, I decided to give the hotel another chance. To my dismay, I experienced another HORRIBLE experience with valet parking services (night crew). Very poor customer service, which makes the hotel look very bad. You would think that a better effort would go into training and hospitality services for front-line employee's, or maybe the staff just doesnt care.

I Will take my money elsewhere

Very nice hotel, big rooms, clean and a helpful polite staff. You do have to use the valet service for this hotel (it is your only option for parking) which is 26 bucks a night so you can add that to your nightly room rate, but it is worth it. The valet attendants are very friendly and quick. You just give them a quick ring from your room and the car is there by the time you get down stairs. The Rooms are very nice and very spacious with a full kitchen, living room area with couch and tv, and a separate bedroom. There is plenty of storage for clothes if you are intending to stay for a bit. Also a nice floor mirror for checking out how you look before a night on the town. The bathrooms are large and have a nice big tub for soaking and a separate shower as well. The vanity area is very large as well and includes a lighted makeup mirror, which my wife was very happy about. The location is right in downtown ATL within walking distance to the Georgia Aquarium and the World of Coke. The staff is very friendly and attentive. The first night we had a problem with our tv and the gentleman at the desk (I believe his name was TJ) was up to our room on the 11th floor in less than 5 minutes to get it working for us. The next day I asked the lady at the desk if there was a grocery store near by and she printed out walking directions and directed me to how to get there. Check in and Check out were both quick and efficient.

Bottom line is that this hotel is ran very well. The management and staff are on top of things and it shows. You can even see that here on tripadvisor in that the management takes the time to respond to reviews , good and bad. Will definitely be staying here again in the future.

Very efficient check-in process. Staff were awesome in their greeting, handling of check-in and recommendations for dinner. Staying with conference so price was negotiated and let me tell you -- I wish I'd brought my family -- since there's room for 4-5 in my suite.

Lobby bar very accomodating and again, staff provided outstanding recommendations for tourist activities and restaurants.

Would I come back? Heck ya.......within walking distance of CNN, Aquarium and Coca Cola.

This was one of those times even though I have stayed in dozens of hotels in Atlanta rotating between the same few, however this time I brought my wife two girls and my little boy and decided to splurge and treat them to something a bit more comfortable. I have to honestly say with my modest salary I have no business spending about $300 a night for this suite. Price aside my family thoroughly enjoyed the suite. I had three rooms with my girls having their own double bed room with a monster size bathroom suite, my boy stayed in the nicedly sized living room with his travel crib, and my wife and I enjoyed our moderately sized master room with a nicely sized bathroom.

We had to pay if I remember something like $20 a day for valet parking, but only if they brought you your car. I never used my car the whole time I stayed so we walked to the Georgia Aquarium, we walked to CNN and Coca Cola building and I took the train to see a Yankee vs the Braves game. Best time I ever had, maybe cause Cano and the Yanks took the series. Now my wife found some problem with the suite curtains. Clearly the screws were re-anchored into the walls but that didn't seem to work and some previous maintenance guy just layed the curtain rod on top of the some vertical blinds structure. My wife and I not knowing this opened the glass door to go out on the patio only to have the entire structure come tumbling down. We gave two calls to the front desk to have this fixed, however after one technician tried to "bandaid" fix the problem we gave up. Because of this I can not give this hotel a perfect score. Will it stop me from returning.... absolutely not. Could the price keep me away... certainly.