I stayed 3 nights at the TWELVE in Atlantic Station, Atlanta. It is indeed a luxurious hotel, but I have mixed feelings about it. We had reserved a two bedroom room for 4 adults (their online reservation system is excellent, more hotels should copy it).
The main problem was with check-in. We were there promptly at 3pm, and were told the room wasn't ready, it would be another 45 minutes. Since the place was jam=packed (there was a hair show in the ballroom, spilling into the lobby/lounge) we walked around Atlantic Station - an upscale shopping/dining district next to the hotel. At 3:45pm our room wasn't ready. They wouldn't offer us complimentary drinks despite the 95 degree heat! At 5pm, the other half of our party arrived and the room was still not ready. The front desk was polite enough to check our luggage, then we walked outside some more. At 6pm the room was still not ready. We left in disgust for dinner. The room was ready at 7:15 when we returned, but the manager was not available for our complaints.
The other problems I had with our stay:
1) The room floor plan was not as shown online. We had wanted 2 ensuite bathrooms with tubs, we got 2 bathrooms (only 1 was ensuite) but only 1 had a tub (both had gorgeous slate walk-in showers). And the balcony wasn't there.
2) For the price paid at TWELVE (and 15% tax), you expect free breakfast and parking. No such deal. Luckily there is a small supermarket adjacent to the hotel, which we used to supply the well-equipped kitchen in our hotel room. Parking is extremely inconvenient unless you use valet service. Self-parking is $14 every 24 hours.
3) Heavy construction noise starts at 7:30am. Jackhammer sounds carry well up concrete walls! Atlantic Station is under construction for another year or so but the hotel can't do much about that.
But TWELVE is extremely well appointed, the Fitness Room and Hotel Club were great amenities. There is a free shuttle bus that circulates to IKEA and the High Art Museum subway station. We wandered the Lobby lounge and restaurant but never saw crowds before 8-9ish.
The GHOST system was useful. You can check your hotel account bill online, leave a customer satisfaction survey, and access a web browser. The granite, bamboo floors, down bedding, 3 flat screen TVs, soundproofing, and discreet housekeeping were luxurious touches.
Overall its a great place to stay if you have an Atlantic Station destination, but it has teething problems.

My girlfriends and I came to Atlanta to see a play, we decided to treat ourselves to a really nice hotel. It exceeded our expectations. The room was very nice, the only disappointment was that the advertisement says that all rooms have balconies it should say that rooms level 3 thru 6 have balconies. We were on level 2, those rooms do not have balconies that you can walk out on. The rooms were very large compared to the average hotel which is very important when you have females getting ready for a night out on the town.

One of our TVs did not have a signal, we sent a message to the maintenance department on the computer in the room, and with in 5 minutes we had someone knocking at the door. The service was fabulous, they responded to every need we had immediately. We needed finger nail polish remover, they did not have any, but they said if we could give them about 15 to 20 minutes they could have someone run to Publix and get us some. Now that is what I call service.

I am looking forward to staying there again.

Typical Atlanta, nice rooms, hideous building, and poor service. The staff was uninformed, rude, and generally disinterested in the guest experience. The rooms were indeed nice and had all you needed. Your fellow tenants will surely be stuck up and loud. Welcome to Atlanta.

I give this hotel a 2 just because the decor of the hotel itself is very nice. The rooms are also very nice, very modern. However, we ended up not even staying one full night and we were supposed to stay for two nights. We were in love with the room when we first got there, but the problems started later that evening when we returned to the room. They had just opened the previous week, I will give them that, but there were no curtains on the windows in our room at all. This made sleeping in the bedroom very difficult as we had lights that were on the outside of the building right outside of our room and so they shone in our room at night. Also we stayed on the 2nd floor and you could constantly hear the traffic noise. After trying to go to sleep for almost two hours, my husband finally called the front desk to see if we could be moved to a higher floor in the hopes that that would help with the road noise. However, they told us they were completely booked and could not move us. So we told them we would be checking out. So we check out at 1:00 a.m. and they did not charge us for our second night. We ended up driving to Buford, GA and stayed at a Springhill Suites there that was very nice at a much cheaper price. I would also like to mention that the water at Twelve was not very hot. Ran it to take a bath and it never got over lukewarm. We definitely will not waste our time at this hotel again until some drastic changes are made.