For a brand new hotel and even more so, a "new" brand to be this technology inept is unbeliveable. They have definately named their newest technology GHOST correctly - as it is totally non-existent. Ordered room service using GHOST - it never arrived. Telephone did not work correctly (if even at all). Tried to go down a couple of floors to visit a colleague, could not get there since room key forces you to stay on your floor (dumbest hotel idea ever!) Had problems getting into my room, since the key access was very spotty (and that is putting it mildly). The staff acts if they could give a crap about how the guest feels, and expected me and some of my co-workers to just shrug off the problems as hotel opening jitters.
I have had better telephone and wireless services at the Hampton Inn off of I-75 over this "modern" hotel. You are supposed to use GHOST to give you dining and entertaiment recommendations..I ended up using the yellow pages, it was more effective. I mean, really, who was the braniac that decided to go hands off the personal service and put a computer in charge, and then expect it to work properly. By the way, you would think they would actually train the staff to help the guest use GHOST rather than be arrogant jerks that acted surprised when food did not arrive, when you had to pick the door to get in, etc. (and the list goes on).
I will never return to TWELVE, and I have made sure that our entire company never books rooms when we travel from California to Atlanta on business ever again.
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- Also Known As:
- 12 Atlantic Station
- Twelve Atlantic Station Atlanta
- Twelve Atlantic Station Hotel Atlanta