We were here for a family wedding with a large group. While initially impressed by the spacious room with the great view, lots of little things added up to make our stay less than stellar. First of all, there is a unpleasant odor which permeates the lobby and sometimes is also present near the elevators--smells like sewage with floral spray over it. The highly touted Ghost computer system in our room for accessing room service etc, never worked and the room service order we placed with the in-room card was late and incomplete. The room service waitress was friendly and apologetic and the food which was delivered was hot. We called about the computer and some lights which were burned out; the lights were replaced and the computer turned off. The room was quite dark despite the large window and the furniture was chipped, stained, and in disrepair. There were holes in the curtains. Although very helpful at check in, the front desk staff was very rude and unhelpful to my elderly mother-in-law when she had trouble with her key card and operating the elevator. As previous reviewers have mentioned, there is a lot of noise at night from vehicles and machinery. The Lobby restaurant had very slow service and the waitress was extremely uninformed about the menu. The food was also not very good when it finally arrived. The two bright spots were the front desk staff person who checked us in and the housekeeping staff--who were very friendly and efficient. The location was very convenient.
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- Also Known As:
- 12 Atlantic Station
- Twelve Atlantic Station Atlanta
- Twelve Atlantic Station Hotel Atlanta