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“Not so great...” 2 of 5 stars
Review of Wingate by Wyndham Atlanta Galleria Center

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Wingate by Wyndham Atlanta Galleria Center
2.5 of 5 Hotel   |   2762 Cobb Parkway SE, Atlanta, GA 30339 (Cumberland)   |  
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Ranked #83 of 190 Hotels in Atlanta
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Not so great...”
2 of 5 stars Reviewed May 22, 2012

My husband and I visited Atlanta, and just finished our 5 night stay at this hotel. They overbooked, so our double was upgraded to a king suite. Score!

The location was good, right off 75. There was a mall, Walgreen's and several restaurants nearby. And you can't beat free parking, wireless and breakfast - and a microwave and small fridge in the room!

Unfortunately, I have to give them a lower rating for the room itself. We were a little lost at first because our room did not have a number posted. After a little walking up and down the hall at 10:30PM, we figured it out. The room had a funky smell. Not really bad, just smelled weird. It was much more humid in our room than the rest of the hotel. I think the room air conditioning unit was not working properly. Cable did not work, so we could not watch TV (Not really a bad thing, who wants to watch TV on vacation anyway?? So we never called to have it fixed). The bathtub faucet dripped constantly. There was lots of trash under and around the bed - paper towels shoved between under the headboard, between the wall and mattress, bits of paper and wrappers, a wooden coffee stir stick. The entire time there it was never cleaned out. Some liquid had been splashed on the headboard and dried. That was also never cleaned off. The cherry on top was I went to use one of the "new" wash cloths replaced by housekeeping, and found a hair stuck in it that clearly did not belong to me or my husband.

FYI elevators can be a little scary - very slow to open! We never got stuck, but there were a few times I was not so sure...

It was OK for the price we paid, but I wouldn't stay there again. Next time we will try another hotel in the area.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
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609 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Augusta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 11, 2012

I thought this hotel was nice. Rooms and bed was great for the price.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valdosta, Georgia
Top Contributor
65 reviews 65 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed May 8, 2012

I had to stay here for 2 weeks for work. I will start with the positive:
1. Beds are extremely comfortable
2. Saraj at the front desk is great!
3. Great price

Now for the negative:
1. Had to kill a cockroach in room upon check-in
2. Carpets in th entire hotel needs to be ripped up or at least cleaned, starting with the area rug in the lobby.
3. Very noisy, you can hear the highway traffic
4. Furnishings, except TV, are old
5. Towels are hard and rough
6. Housekeeping needs improving

The rooms are spacious and the bathroom countertops have been updated, but the upkeep of the hotel is lacking. Expected more from the Wyndham Brand.

Room Tip: Request a room on the back side of the hotel - away from the interstate
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madmoney23, Director of Sales at Wingate by Wyndham Atlanta Galleria Center, responded to this review, May 9, 2012
We are making ,changes to our staff to improve our service. Sorry your stay was not enjoyable. Please feel free to contact me St the hotel if you're coming back for training in the near future. So we can make sure you enjoy your accommodations on your next trip to Marietta
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MISSISSAUGA
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed May 3, 2012

We had reserved a room in advance at the Wingate in Atlanta. We were meeting up with family members to spend the weekend together. When we arrived at the hotel, we were told there were no rooms clean yet. This was about 12:30 PM. No problem.We asked if they could hold a room near our family, who had already checked in, or at least on the same floor. The clerk said she would,

We went for a long lunch and came back. Still no clean room.

So... we went about our day, spent time at the Atlanta aquarium and then went for dinner. We got back to the hotel at about 10 and were told that there was no rooms available on the same floor as our family. They were on the 4th floor and we were put on the 1st floor in the only room the clerk said was available. When we got to the room, we found that we were right beside the busy parking lot. We went back and asked the clerk if there was any other room at all. She was quite annoyed that we were bothering her, Finally, she said there was a handicapped room on the 4th floor and we could have that.

We got to our room and there was no TV remote. We called down to the front desk and it was delivered about 30 minutes later. Our family in the other room never got their remote all weekend.

The bed sagged in the middle and it was a struggle all night to not roll into my husband.

The breakfast was good and the fellow that was organizing that at the hotel did an amazing job of keeping up with the food preparation and cleaning.

We have stayed in Wingate hotels before, but the service was a lot better. We won't be staying in this one again.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madmoney23, Director of Sales at Wingate by Wyndham Atlanta Galleria Center, responded to this review, May 9, 2012
Sorry you have a issue at my hotel. Our hotel staff makes every effort to accommodate our guest needs. We strive for perfection each time we encounter a issue at our hotel location. Our customer service attitude is very important in our success as a brand. Our Count on Me culture is a Wyndham brand standard. Please feel free to contact if you want to give me some more feedback about your stay.
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Durham, North Carolina
Top Contributor
94 reviews 94 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 13, 2012

clean room, free breakfast and internet. The hotel is near two shopping centers and restaurants.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Asheville, North Carolina
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 26, 2012

The only reason I put poor instead of terrible is because the gentleman who checked me in was very nice, even though he seemed very busy. That being said, I was pretty disappointed that housekeeping never came once during my stay. Really? What was I paying for, a bed? No trash pick up, no clean towels, nothing! There was obviously some sort of leak in the wall, it as very loud when I first entered the room. I called the front desk, because who wants to listen to dripping inside the walls all weekend? She told me maintenance would be up at 6pm to fix it. I waited, no one came. I was late for an event waiting, so I left a note. No on ever came the whole evening. (Although the dripping did stop, thank goodness.... I do think it was random though, not because they fixed it.) It was definitely in the wall.

I don't feel like I require much when I travel, but the housekeeping basics are a must. Emptying the trash is a must, Clean towels are a must. I tried to send an email to Wingate, of course there is a section to leave feedback, but it only allows 300 characters of feedback. Definitely not enough space for me to vent about my stay.

  • Stayed January 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madmoney23, Director of Sales at Wingate by Wyndham Atlanta Galleria Center, responded to this review, April 17, 2012
Dear Value Customer

I am sorry you didn’t enjoy your stay at our hotel location. Please feel free to contact me at the hotel to receive a free night stay. We have a Wyndham Count on me culture attitude at our location for all customer service problems that we take ownership and fix the problem right away. Hopefully next time you're traveling in the area you will trust our hotel to satisfy your hotel needs.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2011

My friend and I have stayed here twice, first in Sept 2010, and again this year for our "Girls' Weekend". The service is excellent, very clean, and breakfast is great. I have travelled extensively for work and would highly recommend this hotel. Monique and Marquis at the front desk are wonderful. Don't miss the bar, with "E" as bartender. Really a great guy. The older gentleman that oversees breakfast, I believe a Mr. E.F, is true Southern Hospitality! We used the limo service as well- excellent!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Atlanta Galleria Center

Address: 2762 Cobb Parkway SE, Atlanta, GA 30339
Phone Number:
Location: United States > Georgia > Atlanta > Cumberland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#65 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wingate by Wyndham Atlanta Galleria Center 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
• A great value, the Wingate by Wyndham is a highly bundled product that offers a great value for every dollar spent. • A hotel that recognizes each guest as a valued customer. • Our rooms are spacious, beautifully decorated comfortable and exudes a welcoming atmosphere. • Spacious suites offering privacy with separate living and sleeping areas. • Each room comes fully equipped with refrigerator, microwave, and coffee maker. • Iron, Ironing board, & safe. • Remote controlled televisions & on demand movies. • Free High - Speed Internet access in every room and suite, and Wireless internet throughout the building • Two phones with voice mail. • Free local calls. • Daily complimentary Hot Breakfast to start your day. • Complimentary USA today news paper delivered to your room every morning. • Recreational options featuring indoor swimming and hot tub and exercise room. • On site laundry facility at this location. • 24 – Hour Business center, equipped with Telephone, Computer, Fax machine and Copier. • Earn Points or Miles with Wyndham rewards. • Complimentary Shuttle service within a 3 mile radius. • Meeting facilities ideal for groups up to 160 people at this location. • Guest satisfaction guaranteed with our unconditional Assurance Guarantee. ... more   less 
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Also Known As:
Wingate By Wyndham Atlanta Galleria Hotel Atlanta
Wingate Atlanta Galleria Center

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