This a very nice, high end hotel in the middle of the Buckhead area of Atlanta. Perhaps the best praise I can give this property is that nothing jumped out at me as anything less than what we all desire when traveling: easy check-in, quiet, well-appointed room, inviting public spaces, and helpful staff. I've never been a fan of turn-down service, although I always gobble up the chocolate left on the pillow. I was pleasantly surprised to also find my ice bucket had been filled on my first night there.
The two things that did register as less than optimal: first, speaking of inviting public spaces, the Bourbon Bar in the lobby is perhaps too inviting. Hotel guests enter through the lobby, but there is an outside door that leads directly into the bar from the street, with no host or anything else that might suggest to, say a homeless person, that this is not necessarily an appropriate place to hang out. Well as I'm enjoying my shrimp and grits and a delicious flight of Buffalo Trace bourbons, said homeless man walks in to enjoy the basketball game playing on the TV. Two wait staff asked if he wanted anything (he didn't). I did not complain, and wouldn't have if he simply watched the game. Unfortunately, he was capable of all manner of sounds, from clapping to hollers to whistles in an otherwise quiet bar. Finally a security guard escorted him out after about 15 minutes. Too long in my estimation.
Second issue is a minor one. I did not get my ice bucket filled the second night, which in itself was not a big deal. I called down to ask where the closest one was and was told it was across from room 11. Great. Unfortunately, the ice machine on my floor was broken and at least some staff knew it was broken as there was an apologetic sign posted. Yet this information did not make it into the hands of the hotel operator, who could have saved me a trip the wrong way.
Ok I spent a lot of bytes covering two fairly minor isssues. I was really quite pleased with my stay there and would recommend it to anyone looking for a well-maintained, luxury property.