Let me tell you about my extraordinarily insulting experience at this supposed 4 star hotel. Upon check out I brought my luggage to my valeted car. The bellhop was loading the car and I was looking in my purse for the ticket. My PAID hotel bill was in my other hand. A very short middle eastern man in a suit came up to me and started pulling insistently at the bill in my hand. As I thought he was wanting the valet ticket I told him I was looking for it. He finally snatched it out of my hand and opens it up and states, quite loudly, while pointing to the bill, "You didn't pay for this!!" I looked at him and told him I most certainly did pay for the valet, as the front desk attendant mentioned it and told me I would be charged for it. Which was perfectly acceptable. This man kept on saying that I had not paid for my valet and that the bill was for my room. (In fact, it was for my incidentals, such as valet). Because it was not itemized I could not prove it. He took the bill and snatched the valet ticket out of my hand and went to the side desk. I asked him three times to please give me my bill back so I could go get an itemized copy to prove to him I had indeed paid for valet. He refused to give it back for about 3 minutes while he rudely ignored me. He did finally give it back, and I marched back to the front desk and reported this encounter and received an itemized bill which proved I had paid. I was infuriated. As many hotels as I have stayed at in my life, from Motel 6 to the Ritz, I have never, ever been treated like such a third class citizen. The unfortunate part is that it is actually a very nice hotel and I was excited because I had planned on bringing my boyfriend there in the future. However, I will never step foot on an InterContinental property again. This is a hotel. Customer service should be job one. If the gentleman (I use that term lightly) had an issue, he should have done it in a quiet manner. He was loud and obtrusive and utterly insulting. As I was too flabbergasted at the time, I unfortunately did not get his name, although I will not forget his snide face. Take my advice and find somewhere that appreciates your business and doesn't interrogate you as to whether you paid your bill.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations.
It is certainly disheartening to read of your experience and the fact we fell short in rendering great service during your stay. I will personally follow up with our valet service staff to ensure similar incidents won't happen again.
Your feedback is of great importance to us and allows us to monitor and improve our services continually.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.