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“Perfect Night” 5 of 5 stars
Review of InterContinental Buckhead Atlanta

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InterContinental Buckhead Atlanta
5.0 of 5 Hotel   |   3315 Peachtree Rd NE, Atlanta, GA 30326 (Buckhead)   |  
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Ranked #9 of 188 hotels in Atlanta
GreenLeadersGold level
Atlanta
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
“Perfect Night”
5 of 5 stars Reviewed January 22, 2013

Recently, I had some people in town on business and we all opted to stay in Buckhead for 1 night. We ended up at the InterContinental in Buckhead and it was fabulous. The location is perfect and near so many things depending on what you like to do. It is all right there so there is no reason to worry about venturing off too far. The room I received was very nice and spacious and the bed was awesome. But what we found downstairs was the Bourbon Bar and a Ham Bar and it was fabulous. The bartenders were extremely knowledgable and made great cocktails. It was something to experience and I have to say overall it was a great night that my clients truly enjoyed.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,108 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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English first
1 review
4 of 5 stars Reviewed January 21, 2013 via mobile

Everything about this hotel is nice, but if I'm already paying top dollar to stay here, I shouldn't be overcharged for everything else. By this I mean the food, but mostly the parking. They told me multiple times that I would be charged $22 for self parking ($32 for valet). However, I was very surprised when I checked out and my card was charged $44, as I had paid cash for everything but parking. Upon calling the hotel, I was informed that parking was $22 per day. We booked the hotel for two nights but actually only stayed there for one night. In addition, upon checking in, I paid $8 to park, on top of the $44 that was charged to my card. This is not only ridiculous, but they did not ever tell us that it was $22 PER DAY. Every time they mentioned it, they said, ''You will be charged $22 for parking.'' Not once did they ever say 'per day.' I am not pleased.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Top Contributor
89 reviews 89 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed January 21, 2013 via mobile

Nice until the end when we had to deal with the rude persian guy who I think was the manager. He needs to learn how to interact with people. Other than that it was nice. The rest of the staff were hospitable. Food was pretty good as well.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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IHGCare, Guest Relations Manager at InterContinental Buckhead Atlanta, responded to this review, February 4, 2013
Dear 95traveller,

Thank you so much for your candid review of our hotel. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am sorry that your stay was negatively affected by your experience with our staff. Your review will be used to consider improvements needed and I hope that you can give us a chance to show what we have done.

Once again, thank you for alerting us and bringing these unsatisfactory circumstances to our attention.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jones Hill QLD
Top Contributor
76 reviews 76 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 21, 2013

My husband and I stayed in Atlanta for one night only in October. We stayed in a King Executive Club room and found it to be good value for money. The room was spacious and clean with a good level of amenities. Windows on two sides of the room made it seem very open and airy. The bed was very comfortable, included breakfast was pleasant, the public areas very attractive. Service was good. I love the IC brand and stayed in several other IC hotels on this trip. There was nothing wrong at all with this hotel and the pricepoint was very good for this standard, but I just didn't feel the same WOW factor that I do in other IC hotels. It was a very busy night with a wedding and some large groups which made the Club Floor quite busy and noisy - that could have influenced my experience. All in all, a very nice hotel and I would certainly return to give it another try if in the area.

Room Tip: Club Floor rooms are always my pick as the extras are appreciated.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boston, MA
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 19, 2013

I stayed here for a business meeting recently. The public areas and rooms are very nice. They have designed the rooms so that you get sort of a corner view even if you're not on the corner. The TV is huge. I didn't measure it but it's either 42" or 46". The staff was excellent. The Buckhead area itself is filled with lots of restaurants and stores. One of the unique features of the hotel is their bourbon bar, which has a huge selection of bourbons, both wheated and rye. There are a few downsides to the hotel though, which is why I didn't give it 5 stars. The restaurant, Southern Art, is supposed to be an awarding winning restaurant, but I found the selections to be rather limited and overpriced for what you're getting. $22 for fried chicken?! Not even Thomas Keller charges that much. The other drawback of this hotel is that it's not really w/in walking distance of the shopping mall, whereas the Ritz Carlton is. Finally, I was a bit disappointed at the food during our meetings. The IC in SF served much more imaginative and better prepared meals. But all in all this is still a great hotel in a great neighborhood.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Louis, Missouri
Top Contributor
151 reviews 151 reviews
81 hotel reviews
Reviews in 47 cities Reviews in 47 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed January 17, 2013

Just ended another great stay in Atlanta. The Intercontinental is awesome, as always.

Great staff, great rooms, great location. No Four Seasons for me anymore, i really prefer the Intercontinental!

The only thing that bothered me was that the 21st floor is no longer 'locked off' in the elevator, and the weekend had the CLub filled with guests that didnt belong. It was a zoo. I heard them talking about 'sneaking in' and watch one guest bring in about 7 others. Tragic waste.

The staff is so friendly, and everything else is just perfect! :)

I will be back!

Room Tip: I would upgrade to the Club level, if available. Stay away from the rooms right next to the Club (2...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hilton head island sc
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2013

My family and I stay at the Intercontinental Buckhead several times a year. I took a friend recently and stayed for market week this January. Every time I stay at this hotel one thing is always a constant,.. excellent service. The absolute best service is always found in the club level lounge.
Nesib is namely responsible for the majority of my praise! He always remembers us & is more attentive then anyone I have ever encountered. He is wonderful! He always is extremely helpful and professional. He treats all of his customers as family and goes above and beyond! When attending Market and working all day, returning to a welcoming hotel and being spoiled and
pampered by a caring and attentive customer service specialist like Nesib , i think i would always
choose to return to this hotel. He made us comfortable and remembered everything from our drink preferences to things that might be appreciated on a nightly basis. He treated us as if we
were the only guests while just as professional & attentive to a whole room full of guests at the same time, doing so effortlessly! The IC is a nice property in a convenient location with
great rooms & appointments. What makes this a real 4 star property is the service from
professionals like Nesib! I am grateful to have a hotel like this to call home when visiting Atlanta!
Southern Hospitality At it's best!
Kate Myers

Room Tip: So many perks and extras with the priority Club it's more then worth it to join!
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about InterContinental Buckhead Atlanta

Address: 3315 Peachtree Rd NE, Atlanta, GA 30326
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Atlanta
#4 Spa Hotel in Atlanta
#4 Romantic Hotel in Atlanta
#5 Luxury Hotel in Atlanta
#10 Business Hotel in Atlanta
#13 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Buckhead Atlanta 5*
Official Description (provided by the hotel):
The InterContinental Buckhead sets new standards of luxury with international flair and southern elegance. A Peachtree Road address puts you close to Buckhead s thriving business and shopping districts and provides easy access to attractions such as the Georgia Aquarium, the High Museum of Art, the New World of Coca-Cola and the CNN Studio Tour. ... more   less 
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Also Known As:
Intercontinental Buckhead Atlanta Hotel Atlanta
Intercontinental Atlanta

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