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“Thank you for excellent service” 5 of 5 stars
Review of InterContinental Buckhead Atlanta

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InterContinental Buckhead Atlanta
5.0 of 5 Hotel   |   3315 Peachtree Rd NE, Atlanta, GA 30326 (Buckhead)   |  
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Ranked #9 of 189 hotels in Atlanta
GreenLeadersGold level
hilton head island sc
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Thank you for excellent service”
5 of 5 stars Reviewed January 14, 2013

My family and I stay at the Intercontinental Buckhead several times a year. I took a friend recently and stayed for market week this January. Every time I stay at this hotel one thing is always a constant,.. excellent service. The absolute best service is always found in the club level lounge.
Nesib is namely responsible for the majority of my praise! He always remembers us & is more attentive then anyone I have ever encountered. He is wonderful! He always is extremely helpful and professional. He treats all of his customers as family and goes above and beyond! When attending Market and working all day, returning to a welcoming hotel and being spoiled and
pampered by a caring and attentive customer service specialist like Nesib , i think i would always
choose to return to this hotel. He made us comfortable and remembered everything from our drink preferences to things that might be appreciated on a nightly basis. He treated us as if we
were the only guests while just as professional & attentive to a whole room full of guests at the same time, doing so effortlessly! The IC is a nice property in a convenient location with
great rooms & appointments. What makes this a real 4 star property is the service from
professionals like Nesib! I am grateful to have a hotel like this to call home when visiting Atlanta!
Southern Hospitality At it's best!
Kate Myers

Room Tip: So many perks and extras with the priority Club it's more then worth it to join!
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,120 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
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English first
Dacula, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2013

Booked a weekend getaway at the Intercontinental Buckhead location, as soon as the bell hop brought up our bags we dashed off to one of Buckhead's fine dining establishments. While at dinner I received the call many of us with elder parents dread; my father had a heart attack....
we rushed back to the hotel, grabbed our bags, mind you we never so much as rumpled a towel; and dashed down to the reservation desk to check out. The girl behind the counter quickly got us checked out and we were on our way, long story short, Dad is ok, but what to do about losing my $300+ hotel room fee? Orbitz was no help so I contacted the hotel directly and talked with the hotel manager on duty; Mr. Wright. This person is a sterling example of what upscale management should be, I wasn't looking for a refund I wanted to have my getaway, and Mr. Wright undertook the necessary action to provide me with a certificate for a complimentary night and did it with polish and understanding. I have booked that getaway and joined IC's 'priority' club as this is the type of upscale establishment that I want to patronize often. Thank you Mr. Wright

Room Tip: never even was able to use the room but management and staff are superior.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suwanee, Georgia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 13, 2013

This was our 3rd or 4th time here. Because we are locals, we've only had single night stays but have enjoyed them all. This was the best by far. We stayed in an executive suite which was beautiful and with a nice view. Our room wasn't ready when we arrived 30 minutes before check in time and the young lady at the front desk was very sweet, apologetic and helpful. We told her that we would wait in the bar, instead of calling our cell, she found us in the bar and delivered the keys to us. Very nice! We enjoyed so quality time at the Bourbon Bar after dinner and breakfast the next morning. Very comfortable and enjoyable stay!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed January 12, 2013

I just got off the phone with the hotel manager Casey. She was polite, professional, and most importantly was able to reschedule my reservation after I had received some devastating news that has postponed my need for a hotel this weekend. If an actual stay in this hotel is anything like the service I just received from Casey, I know I will have a remarkable experience. I am just so grateful for customer service that actually serves. This hotel has earned my business ten times over, and I will be recommending it to EVERYONE. I will add another review when I finally stay there in the upcoming weeks, but to others reading this post, I can comment about their level of service: if anything goes wrong with your plans, rest assured that this hotel will listen to your concerns and try to accommodate your needs. They will care about you.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Service
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Atlanta, Georgia
Top Contributor
58 reviews 58 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 11, 2013

Anytime I am going to stay in the Buckhead area of Atlanta I will always try to stay at this hotel. It is in a great location walking distance to shopping, food and transportation. The lobby is beautiful but quaint. The rooms are very comfortable and well equipped (I do wish there was a small fridge besides the minibar). Beds are ultra comfortable! Bathroom is very large and has a seperate tub and glass shower. They granted late check out until 3 pm on NY Day!!! I was shocked! Wifi is not included which is surprising. The parking is steep, $35 valet and $25 self but everything else was superb. I really enjoyed my visit at the Intercontinental.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NYC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 10, 2013

I stayed at the Intercontinental for a week this past Thanksgiving and another two weeks during Christmas and New Years. They have a terrific staff and thus their service far outweighs any other hotel in the area. They all (besides housekeeping) were fantastic! If she isn't already, Brielle should be running that place, she is amazingly efficient and pleasant at the beginning of her shift and at the end.

Room Tip: Room service is sketchy. The two or three times I called them, then NEVER responded to the room. S...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enterprise, Alabama
Senior Contributor
39 reviews 39 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 10, 2013

I stayed here last month and had a lovely experience with no charge for internet. When paying this high dollar amount for a room you would think that the parking would be included (this is not New York!). Self parking $22, Valet $32. Internet now $10-15. No in-room movies, no mini-frige (which means no leftovers from your dinner at the restaurant), nasty in room coffee (tiny pot) which prompt'd me to make the mistake of ordering room service coffee only=$21 turns into $33 plus tip. Absurd. Other people staying in the hotel kept us awake all hours of the night and we heard what sounded like a vacuum cleaner at 6 am. Nice bed (other than the iron stain burn on the bed cover) but am now very very sleepy and have a long drive ahead of me!!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Buckhead Atlanta, responded to this review, August 14, 2013
Dear Donna W,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with the parking, room amenities and the noise. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

Once again many thanks for your feedback and we would welcome the opportunity to serve you again.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Buckhead Atlanta

Address: 3315 Peachtree Rd NE, Atlanta, GA 30326
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Atlanta
#4 Spa Hotel in Atlanta
#5 Green Hotel in Atlanta
#5 Luxury Hotel in Atlanta
#10 Business Hotel in Atlanta
#13 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Buckhead Atlanta 5*
Official Description (provided by the hotel):
The InterContinental Buckhead sets new standards of luxury with international flair and southern elegance. A Peachtree Road address puts you close to Buckhead s thriving business and shopping districts and provides easy access to attractions such as the Georgia Aquarium, the High Museum of Art, the New World of Coca-Cola and the CNN Studio Tour. ... more   less 
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Also Known As:
Intercontinental Buckhead Atlanta Hotel Atlanta
Intercontinental Atlanta

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