The location and maintenance are top notch, room size is not generous. They nickel and dime you until you want to leave. It begins in the parking lot with a $22 a day charge. Our child needed a rollout bed, $50.00. We used our smartphones which triggered $25.00 in internet charges we never saw coming.

This kind of thing is increasing at hotels.

Vote against it with your feet.

Go somewhere else.

IHG prides itself on the quality of their brand. This particular hotel doesn't live up to those expectations and is need of refresher training to staff and management alike. We won't be back. I encourage others to try a different hotel. This hotel should be near the bottom of your list if service and quality are important to you. The staff and management of this hotel have mastered the art of lip service but are unable to follow through.

Here's a quick list of the issues we experienced:
- The bed was the most uncomfortable we've ever slept on.
- The temperature controls in the room did not work.
- The room was considerably smaller than the advertised size.
- We pre-paid for a room and on arrival found that the room did not match the description.
- The phone and voice mail in the room did not work.
- It took the valet over 30 minutes to find our car after we found one.

All of the above happened on a busy weekend. We brought each of the issues to the front desk management several times during our stay. We were told that there were no refunds. In addition, we were unable to find an alternate hotel after we checked in. IHG customer service and the hotel management were unwilling to work with us to resolve the issues during and after our stay.

Despite repeated attempts to resolve the issue with the hotel by phone, email, postal mail, and through the credit card company - the hotel refuses to return phone calls, respond to letters, or discuss any aspect of our stay. These outcomes are not what a five star hotel provides.

I chose this hotel for the bathtub and got quite a bit more. A picture of a (fully clothed) reviewer grinning and sitting in one of the sunken garden tubs on TripAdvisor sold me as the place to have my Birthday stay-cation. I love a good soak and none of the travelers pictures of other bathrooms appealed to me like the one here. Yes, the self parking option (SUPER convenient), the spa (which i did not use on this trip), marble bathroom flooring, floor-to-ceiling windows, live night band and proximity to Dante's Down The Hatch (pirate boat jazz!) were big draws too. But I literally squealed when I saw the tub after my check-in. I actually spent quite a bit of time in by bed and robe duirng my stay. On the few occasions I actually left teh room, I spent time at the Bourbon Bar(try the GA Smashed Apple) and had some amazing shrimp-in-grits (and okra and ham and field peas) at Southern Art. Jesus and the staff at Southern Art deserve acknowledgment for their apropo hospitality. In room breakfast of a HUGE egg white omelet and potatoes just ran $40 amd was hot, filling and tasty. The mini-bar was the only snag, which, as evidenced by the mostly empty slots and the November 30th expiration date on the Chobani cups inside, had not been replenished in quite some time. But I'm not a mini-bar fanatic anyway. Still I did like that when I mentioned the matter to the front desk, I got four bottles of Fiji Water and sodas within minutes with no extra charge (I still tipped the guy). The customer service overall was responsive, approachable and friendly when necessary: I do not like the constantly fussy, near-suffocating "can-I-wipe-your-butt-for-you" service that you find at some places and I really like that you don't get that here: they treat you like an adult. Nick and Elena were a pleasure to work with! The fact that am typing this from the room and this morning I added an additional night to my stay should say it all, but I'm long-winded. Not sure when I'll be back but a return trip will happen! I'll have to follow some other TA reviews and snag a club room with an Atlanta view next time.

The hotel is in a great location and looks great on the outside and in the lobby but then it ends...or at least for me it did. I am all for recycling and green practices but a sign placed on my bed every day reminding me to reuse my towels was funny the first two days of a nine night stay but not much after that. I also had a nice soap dish the first two nights that got replaced with a tissue. I had to ask for towels...and the best was trying to get a roll of toilet paper delivered to my room at 11 pm...it didn't happen. If it wasn't for the comfy bed this would have been one of the worst stays ever for me for a business trip.