“Never Again. Never.”
Went here for Thanksgiving Buffet. What a terrible experience, particularly when we were so hopeful and excited when we walked in. The topper was when we were asked to leave after being there for just an hour (for a Holiday buffet) because a larger party was coming, despite us being on time for our reservation. Who books a reservation for only one hour?! To add insult to injury, we were offered a cocktail at another table when we were asked to move; we requested the cocktail and it NEVER came.
Moreover, we were charged for soft drinks (at a buffet!), and a 25% gratuity was added to our check for a party of three (again, at a buffet!).
The food was lousy--turkey tough and salty, little variety, and not hot. The restaurant ran out of white meat turkey, as well--at 2:30 in the afternoon.
We will never, ever go there again. What a shame such a cute venue harbors such lousy service and food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 13, 2013
Thank you very much for taking the time to provide us this valuable feedback. I am very sorry that you did not enjoy your experience. I have taken this feedback as well as the information your party has provided on OpenTable, Facebook, and through our web site to improve the food and service we will deliver next Thanksgiving and moving forward. I have reached out to the other guests in your party as well to express our apologies. I deeply regret that we upset your group so much and please know that we would have gone to any lengths to make you all happy if these sentiments would have been expressed when we spoke while you were here. Please feel free to reach me at the restaurant or through the web site.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.