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“Great for extended stay!” 5 of 5 stars
Review of HYATT house Atlanta/Cobb Galleria

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HYATT house Atlanta/Cobb Galleria
2.5 of 5 Hotel   |   3595 Cumberland Blvd SE, I-75 and I-285 in the Cobb Galleria, Atlanta, GA 30339-3361 (Cumberland)   |  
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AAA Summer Savings
Ranked #16 of 189 hotels in Atlanta
GreenLeadersBronze level
Manassas, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great for extended stay!”
5 of 5 stars Reviewed August 6, 2013

Stayed at this new Hyatt House the first weekend of August and was very pleased. They were sold out the night we arrived and even though we checked in around 9p they had upgraded us from a Studio suite to a one bedroom suite. Loved having the extra room. As mentioned in other reviews here the kitchen is fully stocked - silverware, corkscrew, pots/pans, plates/glasses - a business traveler or family could easily stay here for a week and be very comfortable.

The bathroom with a large walk-in shower was huge! We loved the black-out shades that rolled down over the window which kept the sunlight out in the early morning.

Only issues I saw were that they may be too popular for their own good right now. The two ladies at the front desk on Friday night were multi-tasking well and handling several guest reqeusts at one time but could have used an extra hand. They also do not have enough parking when they are sold out. Guests had to get creative parking along curbs and end of parking rows in areas that were marked no-parking or "fire lane".

Also part of the short-staffed side might be affecting their housekeeping team. I had left the room at 10a, leaving the "please make up room" tag on the door, and when we returned at 4p they room had not been made up. My spouse was not feeling well so I stopped at one of the housekeeping carts for some extra towels and to request additional toilet paper.

Overall, this is an excellent hotel and I would definitely make our reservations there on a return trip to Atlanta. Told family that live there to recommend it to anyone they have coming to visit or for business use. I will be seeking out other Hyatt House properties in other cities we visit since we enjoyed this one so much.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark L, General Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, August 8, 2013
Thank you for your glowing review of the HYATT house Atlanta/ Cobb Galleria! We are happy you found us and excited you are passing along your pleasant stay to your family and friends! We also thank you for voicing your concerns regarding staffing and the parking. This is something we will not take lightly and we are looking into! Thanks again for the kind words and we hope to see you again in the near future!
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126 people have reviewed this hotel

Traveler rating
    85
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
316 helpful votes 316 helpful votes
1 of 5 stars Reviewed August 5, 2013

Yes after turning down the bed linens for the night we found that the sheets had feces on them. I will never even think of staying at this hotel again. The hotel is located in an ok location, it is easy to find and get to, but as I said before I will never even think of poking this hotel ever again.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark L, General Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, August 9, 2013
Thank you for taking the time out of your day to complete our review on TripAdvisor. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 770-541-2960.
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Saint Louis, Missouri
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 5, 2013

Good location away from downtown, but convenient to highways. Spacious rooms; very clean. Very pleasant staff. Small parking lot that is crowded when returning to the hotel late at night. Great breakfast with a lovely patio area outside, if you choose to eat there.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark L, General Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, August 6, 2013
Thank you for your wonderful review! You are right about being convenient to the highways and just outside the downtown area, but it is very accessible from interstate 75! We are pleased to see you enjoyed your recent visit and hope you will choose us again next time you are in the Atlanta area!
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Lexington, Kentucky
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2013

We stayed at the Hyatt House for one night in July 2013. The staff was very nice, the lobby was clean and inviting, but the room - oh, my! It was larger than some appartments I've lived in! You enter into a full kitchen. Not a little kitchenette, but a kitchen complete with full-sized fridge, dishwasher, stove, and cabinets stocked with everything you would need to live there. Then there is an L-shaped couch (with pull-out bed) facing a partition wall with a large flat screen TV that swivels toward either the couch or the bed on the other side. The bathroom was very large, and had a big glass shower. The whole place was modern and clean. The following morning provided a free hot breakfast, with plenty of places to sit and eat. There were even individual tables with small televisions for the kids to watch cartoons, or the adults to watch the morning news. Overall, we were very pleased, and will be back next time we're down this way!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark L, General Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, August 6, 2013
Thank you so much for your kind review! Your description of the room is right on point! We are so glad you enjoyed your stay and the hospitality. We are looking forward to your next visit back in the area!
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 31, 2013 via mobile

I had the pleasure of staying at the Hyatt House July 25-27th, and it was a very nice experience. The people were nice (Joyl very accommodating) I called several times and even got lost trying to get there because the cab driver was not familiar with the location. The studo king in room 508 was clean and spacious for a couple. We had enough room to spread out, the bed was comfy and I liked the decor. Well worth the stay!

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark L, General Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, August 1, 2013
Thank you for your wonderful comments about the HYATT house Atlanta/ Cobb Galleria! Joyl is an extra special bundle of JOY we have on our team and we are so happy to have her! She comes to work daily and spreads cheer amongst everyone she encounters, and you were some of the lovely guest she got to please! We hope you come back to see Joyl and the rest of the staff the next time you are in the Atlanta area!
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Atlanta, Georgia
Top Contributor
51 reviews 51 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 29, 2013

What a great concept Hyatt has with the Hyatt House brand. The room setup is superior to Springhill/Courtyard. It truly feels like an apartment rather than a hotel. Great breakfast, new property, friendly staff...what more can you ask for? My only caution is to check your rate prior to booking. All of the offerings were prepaid nonrefundable when we booked & we did not realize it. Look at the fine print at the bottom.

Room Tip: Choose a room on the opposite side of Highway 75 to avoid the highway noise.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark L, General Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, July 30, 2013
Thank you so much for your kind words about our hotel! The concept is pretty well thought out for the extended stay guest! The discounted rates are pre-pay, non-refundable, non-transferable, but that is one reason why they are discounted off of our standard rate. We hope this won't distract your from staying at our hotel again in the future! Thanks again and we look forward to your next visit!
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East Tennessee
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2013

We found Hyatt House on Expedia, and it was a great deal. We booked a one bedroom king suite. Our family of four loved it! Plenty of room, great to have a full-sized fridge and dishwasher, two televisions, and a nice bathroom with a big shower. The kids enjoyed the indoor pool, and the hotel staff were a pleasure to work with--helpful with any request or question. It is new, clean, and friendly. This will be our "go to" hotel in Atlanta!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark L, General Manager at HYATT house Atlanta/Cobb Galleria, responded to this review, July 29, 2013
It is always nice to hear someone refer to our hotel as their "go-to" when coming into the Atlanta area! I'm glad Expedia helped you find us this trip! We are looking forward to your next trip and hope to exceed your expectations again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Atlanta/Cobb Galleria

Address: 3595 Cumberland Blvd SE, I-75 and I-285 in the Cobb Galleria, Atlanta, GA 30339-3361
Phone Number:
Location: United States > Georgia > Atlanta > Cumberland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 189 hotels in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — HYATT house Atlanta/Cobb Galleria 2.5*
Official Description (provided by the hotel):
The HYATT house™ Atlanta/Cobb Galleria is located in Atlanta’s Northwest Corridor at the intersection of Interstate-75 and Interstate-285 in the Cobb Galleria. It’s approximately 10 miles from the Downtown area. The hotel is ideally located near popular area attractions such as Life University, Chastain Park Amphitheater and Cobb Galleria Center. View Broadway shows and concerts at the Cobb Energy Performing Arts Centre, located close to the hotel. It is the perfect hotel for business and leisure travelers. Conveniently situated near local companies including IBM, Manhattan Associates, General Electric, SITA, Lockheed Martin, Home Depot Corporate Headquarters, and across the parking lot from One Overton Park. HYATT house™ Atlanta/Cobb Galleria is also convenient to the Saint Joseph Hospital, Northside Hospital and Kennestone Hospital. Whether on your way out for a fun vacation or in town for an important meeting, count on us to provide you more. Discover the all-suite hotel that makes you feel right at home with a full kitchen, complimentary high-speed internet, full breakfast and wind down each evening at our full service H Bar. Most importantly, you’ll find helpful staff that will get to know you and make your stay more relaxing and productive, and avoid the traffic with our complimentary hotel shuttle. The perfect hotel to fit all of your needs. ... more   less 
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