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“Great Hotel!” 4 of 5 stars
Review of Hilton Garden Inn Atlanta Midtown

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Hilton Garden Inn Atlanta Midtown
3.0 of 5 Hotel   |   97 10th St NE, Atlanta, GA 30309 (Midtown)   |  
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Ranked #22 of 188 hotels in Atlanta
Alabama
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great Hotel!”
4 of 5 stars Reviewed July 1, 2013

My husband and I stayed here overnight after a Braves game. The hotel is very nice. It looks to be fairly new. We didn't have any trouble checking in. Our room was facing the interstate but the noise wasn't bad. Although, I would have preferred to stay on the opposite side which had a better view. The room was very clean and our bed was comfortable. The next morning we had a nice breakfast which was included in our reservation. Valet parking was a breeze. We never had to wait very long even though they were busy at times. Marta is very close which was convenient.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Hilton Garden Inn Atlanta Midtown, responded to this review, July 15, 2013
We are so glad to hear that you enjoyed your stay at our Hilton Garden Inn Atlanta Midtown and appreciate you sharing your review with other travelers. It was a pleasure having you stay with us and we look forward to hosting you in Atlanta again.
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191 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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  • Portuguese first
  • Swedish first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed June 29, 2013

I really loved this hotel. Clean, quite, friendly staff and you are in walking distance of everything. Oh, can't forget the valet staff. They were on it. We were there for business and it was a very wonderful experience. The bed was so comfortable, I didn't get out to do much shopping.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Hilton Garden Inn Atlanta Midtown, responded to this review, July 3, 2013
Thank you so much for your 5 star review! We are so glad to hear you had such a wonderful stay! We appreciate your feedback and will share your comments with our valet team so they can read your praise as well.
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Birmingham, AL
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 28, 2013 via mobile

This was a very decent comfortable stay. Rooms are new and clean, staff friendly and helpful. My room was on the side of the highway...and as I am writing this review I can here the cars passing by. Most people hate the noise, but it's really not bad. It really doesn't bother me.
I am more concerned about location, cleanliness, service and rates. In which this hotel ranks high in each of those categories. The location is great, I was able to walk to Publix and Other shops with no porblems.
Parking is $22 a night, however that's just atlanta midtown.
Overall, I would visit this hotel again in a heart beat, this was a great stay in a new hotel.

Stayed June 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Hilton Garden Inn Atlanta Midtown, responded to this review, July 15, 2013
Thank you for your review. We are delighted that you enjoyed your stay at our new Hilton Garden Inn Atlanta Midtown. We look forward to hosting you again on your next visit to Atlanta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atoka, Tennessee
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 27, 2013

BAD: Parking: Hotel only has valet which is $22 a night. We parked 1 block away for $4 a day! Check-in: Long wait time. We arrived at the hotel and check-in took forever. Staff with a bad attitude: Kevin (front desk representative) had a bad attitude. He acted like he was annoyed and did not want to be at work. His body language and attitude displayed I don't want to be bothered. He acted as if I bothered him from resting. His attitude did not represent the Hilton Brand. On top of this, it took a long time for him to check me in. He finally asked (with an attitude), "do you have some bags you can get out of the car? If so, go get them, because this is going to take a while." I think he should get customer service training immediately! After giving me the key, he speed read through the list of accommodations. I did not understand anything he was saying. He also need communication training as well. He was speaking so fast - he did not care to slow down at all. He does not have customer service skills AT ALL. GOOD: The hotel was extremely clean. Housekeeping was AMAZING! Check-out staff was nice, outstanding and professional.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Hilton Garden Inn Atlanta Midtown, responded to this review, July 3, 2013
Thank you for leaving your feedback and notifying us about your recent experience. We are terribly sorry to hear about your wait at check in and that you received such poor customer service. We can assure that behavior like you mentioned is not encouraged and we have already notified our General Manager and Front Desk manager to review this situation. Again, we deeply apologize and hope that you will give us a second chance to provide you with outstanding customer service check in to check out next time.
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Woodstock, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2013

We picked this hotel for proximity to the Braves Stadium for a baseball game. We were completely satisfied with the accommodations. The air worked great, the room was immaculate, the pool was great, and the security was excellent. Loved the warm cookies at the front desk and coffee station in the lobby. Would definitely stay here again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Hilton Garden Inn Atlanta Midtown, responded to this review, July 3, 2013
We love when our guests have an excellent stay with us. We are so glad you enjoyed our property and look forward to hosting you again in the future! Thank you for leaving your review for other travelers and spreading your affection for our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Georgia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 26, 2013

Nice hotel, but as another reviewer noted, the valet parking is a bit of a pain in the posterior. The site that my employer requires for booking stated that self parking was available. However, upon arrival, I learned that only valet parking was available at $22/day. ...NOT a good surprise...

Hotel accomodations were nice and within walking distance of my conference a few blocks away. My room had a microwave and refrigerator. I passed on the $12 breakfast and had something a bit more economical.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Hilton Garden Inn Atlanta Midtown, responded to this review, July 3, 2013
Thank you for your review. We do apologize that the booking site you used mentioned that the hotel offers self parking. We are looking into all third party review sites now to determine which site has this information listed as it is, unfortunately, incorrect. Again, we apologize for any inconvenience this caused you. We are glad that the hotel accommodations met your needs and that you enjoyed the rest of your stay. Thank you again for leaving for feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 25, 2013

very clean and very nicely designed!! parking is on the side, not on 10th street, but not too hard to find. The room was very comfortable.

We arrived on a day with thunders, but we barely heard a thing throughout the whole night. it's about two blocks away from the metro-train station.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Hilton Garden Inn Atlanta Midtown, responded to this review, July 3, 2013
We are so glad to hear that you enjoyed your stay at our Hilton Garden Inn Atlanta Midtown and appreciate you sharing your review with other travelers. It was a pleasure having you stay with us and we look forward to hosting you in Atlanta on your next trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Atlanta Midtown

Address: 97 10th St NE, Atlanta, GA 30309
Phone Number:
Location: United States > Georgia > Atlanta > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 188 hotels in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Atlanta Midtown 3*
Official Description (provided by the hotel):
Located in the heart of Midtown Atlanta, the Hilton Garden Inn Atlanta Midtown hotel is convenient to everything the vibrant city has to offer. Our midtown Atlanta hotel is just a block from the Midtown MARTA Station and offers easy access to and from the Downtown Connector and a multitude of corporate offices including Turner Broadcasting and Google. Visit some of Atlanta's best attractions including The Georgia Aquarium, The World of Coca Cola, and Centennial Park. ... more   less 
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