No advance warning of the $9.00 per day parking charge that is added to each room and automatically charged to your credit card. Was not told this until I arrived to check in. This was upsetting considering that I had booked the room in advance and was told that the total I was charged at the time was supposed to include all taxes and fees. It was also upsetting that the price I paid for the room was the deciding factor in where we stayed, even though another hotel that we considered was only @$10.00 per night higher would have been a lot more convenient for us and had free in-room wireless internet and free continental breakfast, which the Sheraton did not have. I was also very disappointed and upset that the indoor pool was not heated and the jacuzzi was only barely lukewarm and the jets did not work. Another of the reasons I chose this hotel versus another was because of the indoor pool for my kids to swim in and the jacuzzi. I have back and neck pain and was looking very forward to sitting in the jacuzzi. The pool was dirty and the jacuzzi was also dirty. After getting in the jacuzzi and discovering that it was barely even lukewarm and the jets didn't work, I called my husband in the room and asked for a front desk number so that I could call instead of having to go the front desk in my wet swimsuit to see if someone could do something to fix the jacuzzi. He called the desk instead. He was told that someone from maintenance would come check on it. About an hour later, no one had come yet. He called again and told the front desk no one had come. They said they would tell maintenance again. Another forty-five minutes later no one had come and he went to the front desk himself and told them that his wife was still in the pool/jacuzzi area waiting for someone to come fix it. He was then told that it would be a week before it would be fixed because a part had to be ordered. It would have been nice if someone would have come in to the pool/jacuzzi room and told me that it would not be fixed for a week. I would not have bothered staying there for two hours, waiting for hot water. It also would have been nice if someone had put a notice on the door to the pool area stating this, since it was evidently already known before I went in there and got in the jacuzzi. I would not have bothered. I feel like I paid for something I wanted very badly and which was a deciding factor in hotel choice but did not get it. Even more upsetting, in light of the fact that you are charged to park in what should be a secure lot, was the fact that we noticed a Mercedes Benz in the parking lot as we were leaving to go home that someone had hit and then apparently left the scene of. There were pieces of the headlights and bumper just laying in the parking lot in front of the car. If people are going to be charged daily to park in a lot, there should at least be a security guard in the parking lot at all times. We were very thankful that did not happen to our vehicle while we were staying there. Hopefully, there was a security camera in the parking lot that recorded what happened so the owner of the vehicle can prosecute. There were also people parking in places in the lot that were not even parking spaces, causing it to be hard to maneuver the aisles if someone was coming toward you from the opposite direction. I have stayed at hotels with free parking for guests that had security guards there at all times. He constantly patrolled the parking garage to make sure guests were obeying all rules for parking and not parking in areas where they were not supposed to or leaving the scene of an accident there. Vending machines and room service are excessively over-priced. Even the two bottles of water in the room that were sitting by the ice bucket had a price tag on them of 4.95 each. This was for maybe a half-liter bottle of Deer Creek water, which is a very low priced water if you buy it at Walmart. I am glad that I looked at the tag on them and saw the very small price of $4.95 on there before someone opened one. The fact that they were in the room when we arrived made it appear that they were complimentary. After seeing that, we were afraid to even use the coffee packs by the coffee pot for fear that we would be charged an excessive amount for them. I examined them closely before using. On a positive note, the room was very quiet especially considering we were by the airport and that there was a beauty pageant at the hotel during our stay and there were lots of children staying there. Never heard them or any airplanes. We were pleased with our room as far as price (booked thru Entertainment.com) of the actual room and the luxury of the hotel. Liked that the cafe and gift shop were open very late, even though a pack of cigarettes in the gift shop was $9.00. Is it really necessary to charge that much? And to charge for wireless internet in the room? If you have it free in the lobby why not in the room?
- Official Description (provided by the hotel):
- Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more less
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- Also Known As:
- Sheraton Atlanta
- Atlanta Sheraton