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“I'd stay here again, but I'd have lower expectations.” 3 of 5 stars
Review of Sheraton Gateway Hotel Atlanta Airport

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Sheraton Gateway Hotel Atlanta Airport
3.5 of 5 Hotel   |   1900 Sullivan Road, Atlanta, GA 30337   |  
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Ranked #90 of 188 Hotels in Atlanta
Atlanta, GA
1 review
“I'd stay here again, but I'd have lower expectations.”
3 of 5 stars Reviewed June 17, 2009

My husband and I stayed here for a convention. We stayed on the Club Level and were disappointed when the Free Upgrades for choosing this level were misrepresented. We not get the advertised upgrades with the room, we had to choose ONE between free parking ($8 a day), free internet ($10 a day), or free breakfast (don't remember how much, but there was no food anyway, so it didn't matter).

The room was OK, not great. The chaise lounge had a broken leg that fell off when we moved it 2 feet to the left. The bathroom doors are badly positioned and made trying to get into the shower a frustrating experience.

The staff was friendly, but it was disappointing to hear them complaining to one another on walkie talkies in front of hotel guests. It took 15 minutes to get someone at the front desk to offer to check us in. However, the staff was tolerant of our very large conference group and did a pretty good job trying to make the experience pleasant.

The restaurant had a good breakfast buffet and the staff of the restaurant was amazing. The facilities for our convention were spacious and clean. There were definite ups and downs.

  • Stayed April 2009, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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557 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
USA
1 review
4 of 5 stars Reviewed June 17, 2009

Stayed for a convention. The staff was attentive and helpful. The rooms where very clean. When calling down for additional towels or other needs, the service was very prompt.

  • Stayed April 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
1 review
4 of 5 stars Reviewed June 17, 2009

I loved the beds and linens here. Very comfortable and a pleasure to fall into each night. My interaction with staff was limited to front desk, bellmen, and housekeeping. I found them all to be friendly and helpful. The housekeeping staff was especially helpful and I had the opportunity to speak with several of them. I did not eat at the restaurant or the bar. There were two parking areas; a small lot in front of the hotel and a larger deck behind it. Parking in the deck was easy, as was accessing the hotel from that area. This was a nice stay.

  • Stayed April 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alethia1
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 17, 2009

The space was clean, the rooms were nice and well-appointed, the staff was considerate, and the hotel space was well-designed. I was there for leisure over a weekend, which was good. I'd highly recommend this hotel for a traveler transiting through Hartsfield - it has everything you need for a relaxing night away from the airport.

  • Stayed April 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Normal, Illinois
1 review
4 of 5 stars Reviewed June 17, 2009

I was at the Sheraton Gateway for a convention in April of 2009. The whole staff was wonderful to deal with at all times. Our room was cleaned expertly every day. The front desk staff was friendly and helpful with finding local attractions and restaurants. I truly enjoyed staying at such a lovely and well appointed place. I am looking forward to my next trip to Atlanta to take advantage of the hospitality at this hotel again.

  • Stayed April 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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USA
1 review
3 of 5 stars Reviewed June 16, 2009

Daily charges for WiFi. Parking garage was difficult to access - no functional elevators, and chains across some entrances. Limited parking out front; no valet around, though there were supposed to be. Bathrooms astonishingly small. Food overpriced. Barstaff rude - the place was half empty and yet they demanded that people not drinking leave and claimed a two drink minimum. Beds great. Limited options for mediocre and overpriced food in hotel. Desserts good. Pool and jacuzzi close far too early.

I'll return, but only because a convention is locked in for three more years.

  • Stayed April 2009, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
1 review
5 of 5 stars Reviewed June 16, 2009

Great value for the dollar. The overall ambiance is very classy and I especially appreciated the comfortable and plush seating in the lobby area as I waited for my party. The 24 hour shuttle service to and from the airport is a great bonus.

  • Stayed April 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Gateway Hotel Atlanta Airport

Address: 1900 Sullivan Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#86 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Gateway Hotel Atlanta Airport 3.5*
Number of rooms: 395
Official Description (provided by the hotel):
Sheraton Gateway Hotel Atlanta Airport is situated 0.5 mi from Hartsfield-Jackson Atlanta Airport, near Georgia International Convention Center. We're minutes from downtown Atlanta's attractions. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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