My husband and I stayed here for a convention. We stayed on the Club Level and were disappointed when the Free Upgrades for choosing this level were misrepresented. We not get the advertised upgrades with the room, we had to choose ONE between free parking ($8 a day), free internet ($10 a day), or free breakfast (don't remember how much, but there was no food anyway, so it didn't matter).
The room was OK, not great. The chaise lounge had a broken leg that fell off when we moved it 2 feet to the left. The bathroom doors are badly positioned and made trying to get into the shower a frustrating experience.
The staff was friendly, but it was disappointing to hear them complaining to one another on walkie talkies in front of hotel guests. It took 15 minutes to get someone at the front desk to offer to check us in. However, the staff was tolerant of our very large conference group and did a pretty good job trying to make the experience pleasant.
The restaurant had a good breakfast buffet and the staff of the restaurant was amazing. The facilities for our convention were spacious and clean. There were definite ups and downs.
- Official Description (provided by the hotel):
- Sheraton Gateway Hotel Atlanta Airport is situated 0.5 mi from Hartsfield-Jackson Atlanta Airport, near Georgia International Convention Center. We're minutes from downtown Atlanta's attractions. ... more less
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- Also Known As:
- Sheraton Atlanta
- Atlanta Sheraton