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“A Relaxing and Enjoyable Stay” 4 of 5 stars
Review of Sheraton Gateway Hotel Atlanta Airport

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Sheraton Gateway Hotel Atlanta Airport
3.5 of 5 Hotel   |   1900 Sullivan Road, Atlanta, GA 30337   |  
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Breakfast for 2 Included
Ranked #95 of 188 Hotels in Atlanta
Normal, Illinois
1 review
“A Relaxing and Enjoyable Stay”
4 of 5 stars Reviewed June 17, 2009

I was at the Sheraton Gateway for a convention in April of 2009. The whole staff was wonderful to deal with at all times. Our room was cleaned expertly every day. The front desk staff was friendly and helpful with finding local attractions and restaurants. I truly enjoyed staying at such a lovely and well appointed place. I am looking forward to my next trip to Atlanta to take advantage of the hospitality at this hotel again.

  • Stayed April 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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578 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
USA
1 review
3 of 5 stars Reviewed June 16, 2009

Daily charges for WiFi. Parking garage was difficult to access - no functional elevators, and chains across some entrances. Limited parking out front; no valet around, though there were supposed to be. Bathrooms astonishingly small. Food overpriced. Barstaff rude - the place was half empty and yet they demanded that people not drinking leave and claimed a two drink minimum. Beds great. Limited options for mediocre and overpriced food in hotel. Desserts good. Pool and jacuzzi close far too early.

I'll return, but only because a convention is locked in for three more years.

  • Stayed April 2009, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Chicago
1 review
5 of 5 stars Reviewed June 16, 2009

Great value for the dollar. The overall ambiance is very classy and I especially appreciated the comfortable and plush seating in the lobby area as I waited for my party. The 24 hour shuttle service to and from the airport is a great bonus.

  • Stayed April 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
1 review
5 of 5 stars Reviewed June 16, 2009

An enjoyable stay from the moment we were greeted by the front desk staff to the time we left. The rooms were fabulous and the conference facilities lovely.

  • Stayed February 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blowing Rock
1 review
2 of 5 stars Reviewed May 28, 2009

I have no complaint with the hotel itself. Room was clean,very nice facility. My complaint is the rip off that you feel from corporations that nickle and dime their customers to death only because they can. I am now convinced that I will not stay in four star hotels anymore. You get a much better value staying in the mid-priced places that don't charge you $8 and up to park your car, $10 for a pot of coffee,$10 to use the internet in your room,no complimentary breakfast and then a high price tag on the room. The room was a room like all hotel rooms. I'd rather have free parking, easy access,internet service and a nice breakfast offered all at a much lower rate. Learned my lesson. Get with it big chains....in this economy you have to offer value not screwing your customers every chance you get.

  • Stayed May 2009, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Conway Arkansas
1 review
5 of 5 stars Reviewed May 14, 2009

The Sheraton at the Airport is one of the greatest hotels in which I've stayed or had my corporate team stay. The facility itself is perfectly located for easy in/easy out. The beds are ultra-comfortable. The food is wonderful and plenty. The staff, from the front desk to the general manager are delightful and accommodating and provide superior customer service - they really get the point that if it weren't for their guests, they'd have no reason to stay in business. We have stayed at this facility twice in the last 6 weeks for meetings and plan our annual convention here in June. Knowing we can trust their team to give outrageous service, frees-up our staff to just do the convention.

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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chicago
Top Contributor
67 reviews 67 reviews
53 hotel reviews
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108 helpful votes 108 helpful votes
3 of 5 stars Reviewed May 4, 2009

I stayed here on a road trip. I booked a Club Floor King for an extra $30.00.
While checking in I asked about Club Lounge hours. I was told that the Club Lounge was closed this week. When I mentioned that I had paid extra for this amenity I was offered free parking and a free wine coupon. I verified that it could be used with room service.
The hotel has been remodeled, in a cosmetic way. OK at first glance.
I got to the room to discover a tiny single sink, and requested a room change. I packed up all my stuff and went to meet the bell man at the new room...and waited..and waited. Went back to the old room and called the desk to tell them to forget it.
I ordered room service. Got a call back from the room service people 1/2 hour later telling me they were out of the house wine I had ordered. I ordered a replacement.
The food came, but the delivery girl said I could not use the coupon, because it was for house wine. I pointed out that the house wine was not available. She went down to the restaurant to check with the manager, and showed up again after I had finished my meal to tell me that I could not use the coupon since it was room service. I called the manager and he said that he had checked with the front desk and even though they had told me it was OK, "For future reference, even if they tell you it's OK, it's not!" Wow, how unprofessional.
I tried to go to sleep. The door does not touch the floor, letting in light and sound. I heard a baby crying like it was in my room. No soundproofing to speak of.
The A/C doesn't work very well. The room never cooled.
The only decent part of the stay was the bed that Sheraton is famous for.
Next morning, the bathroom outlet does not work. There is a sign saying to call maintenance if it does not work. Right.

  • Stayed April 2009, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Gateway Hotel Atlanta Airport

Address: 1900 Sullivan Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#81 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Gateway Hotel Atlanta Airport 3.5*
Number of rooms: 395
Official Description (provided by the hotel):
Sheraton Gateway Hotel Atlanta Airport is situated 0.5 mi from Hartsfield-Jackson Atlanta Airport, near Georgia International Convention Center. We're minutes from downtown Atlanta's attractions. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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