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“Professional and Caring” 5 of 5 stars
Review of Sheraton Gateway Hotel Atlanta Airport

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Sheraton Gateway Hotel Atlanta Airport
3.5 of 5 Hotel   |   1900 Sullivan Road, Atlanta, GA 30337   |  
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Breakfast for 2 Included
Ranked #88 of 189 hotels in Atlanta
Oklahoma City, Oklahoma
1 review
“Professional and Caring”
5 of 5 stars Reviewed October 19, 2013

I had an unexpected stay at the Sheraton due to a eye injury. Arriving from the airport on the complementary shuttle I was greeted graciously and given a room away from noisy activity. The concierge suggested an Urgent Care Center within ten miles of the hotel. La Sonja Hardaway, Front Office Supervisor became aware of my condition. Ms. Hardaway went to her vehicle, in the rain, retrieved her sunglasses & sent them up so the room lighting would not cause more pain to my very swollen eye. I made arrangements to stay another night without any problems. Later that evening Mrs. Gilles, of Guest Services, called just to make sure I was feeling better and asked if I had eaten. I explained I had no appetite. Out of kindness, Ms.Gilles insisted on bringing up a tray of soup, bread, etc. I was nicely surprised to find it was non gratis. When you are not feeling well, the simplest of comforts make a world of difference. I will now make this my hotel of choice.

Room Tip: Great location and shuttle to Airport. On upper floor and had no noise from air traffic.
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, October 22, 2013
Dear Lauretta S,

Wow! Now this is how we create a MEMORABLE experience.

We are most certainly elated by the kind gesture afforded by our staff. Words cannot express how proud I am for what they have done to ensure your comfort and safe well-being.

LaSonja and Mrs. Gilles truly stood out and we are honored to have them on our team.

We are forever grateful for your kind words and do look forward to your next visit.

Best regards,
Dedo F. Dixon
Director of Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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548 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
Houston, Texas
1 review
4 of 5 stars Reviewed October 15, 2013 credit card Amex Card Member Review

Inexpensive fairly high quality hotel near the airport. Full shuttle pick up and return to the airport allows you to return your rental car and save an additional day rental. Club room is good and there is a Starbucks in the hotel. Reasonably quite and one can achieved a good nights sleep

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Direcot of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, October 17, 2013
Dear Harry C,

Thank you for taking the time to share your recent experience with us.

Here at the Sheraton Gateway, we pride ourselves with a great facility and a wonderful team.

We are delighted to learn that we were able to provide you with exemplary service.

We are honored and do look forward to welcoming you back soon.

Best regards,
Dedo F Dixon
Director of Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anniston, Alabama
Top Contributor
58 reviews 58 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 14, 2013

Nothing says southern hospitality than a handwritten welcome card from the hotel manager...thanks for taking the time. Also a big thank you to front desk checkin person he was great and so awesome for scheduling the shuttle to the international terminal. Being so close to airport but the hotel was amazingly quiet.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, October 17, 2013
Dear ALTravel_everywhere ,

Thank you for the outstanding review you have shared regarding our hotel.

Words cannot express how truly honored yet humbled we are by the kind words you have afforded our property.

Our team now considers you a part of our Sheraton family and do look forward to your next visit.

Best regards,
Dedo F Dixon
Director of Front office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, SC
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 13, 2013

Very nice - would recommend, great room and bed - wow.....great deal on the room too! Just know that they charge for "Parking" your car each night - ????? Overall, the room was quiet, staff was nice, the hotel seemed very upscale - guess I would go back again, just bring your parking money with you...

Room Tip: The only thing I didn't like was the $12 per night "Parking Charge", how do you think...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, October 17, 2013
Dear Jim007Greenville,

Wow! You truly love our Sheraton Sweet Sleeper Beds. You've experienced Sheraton’s signature bed, designed specifically for you our distinguished guest. The bed comprises of a firm pillow top mattress, crisp linen and peddle soft duvet - 300 count 100% cotton linen, all white bedding.

Our team is delighted and do look forward to welcoming you back real soon.

Best regards
Dedo F Dixon
Director of Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Martinsville, Indiana
Top Contributor
103 reviews 103 reviews
33 hotel reviews
Reviews in 59 cities Reviews in 59 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 9, 2013

This reviewer became an "inconvenienced traveler" as a result of air delay due to aircraft maintenance, and the airline provided a room at the Sheraton Gateway Hotel Atlanta Airport.
Close by- within 5 minutes of the airport, this hotel provides quick, efficient, friendly, and professional shuttle service from and to the airport.
The front desk staff was very congenial and professional, and sought to fulfill every need this tired traveler had.
The room (2 doubles) was quiet, comfy, with adequate amenities and a good TV. The alaram clock worked, but should be replaced as the radio was, well, rather disappointing.

This is a facility that this traveler would choose on this traveler's own decision, as opposed to one being offered gratis by the airline carrier. The going rack rate is about $135 per night. The hotel does offer special rates which include breakfast and high speed internet access.

They did a good job!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, October 17, 2013
Dear LMHC1RPH2,

Thank you for taking the time to share your recent experience with us.

We are truly humbled by the kind word you have afforded our hotel.

Our team is forever grateful as we anticipate your next trip.

Best regards,
Dedo F. Dixon
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
59 reviews 59 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 7, 2013

This is a clean and updated hotel with polite and attentive service. I didn't need it but I noticed the airport shuttles came quite often. Room was clean and suprisingly quiet for an airport hotel. I will gladly stay there again.!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, October 8, 2013
Dear Jimy32301,

Thank you for taking the time to share your recent experience with us.

Words cannot express how deeply gratified we are by your thoughtful words.

We are delighted as we truly anticipate your next arrival.

Best regards,
Dedo F. Dixon
Director of Front Office
Report response as inappropriate
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Charleston, South Carolina, Usa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 7, 2013

This is a very nice hotel close to the Hartsfield International Airport in Atlanta. I have stayed there twice now and it is a very pleasant hotel to stay prior to an early morning flight. The real negative I give the hotel though is they do not have free wi-fi and I think in todays "smart phone" world that is simply rediculous. To charge for wi-fi is absurd in my opinion.

The rooms are nice, they are clean and the beds are good. Charging for parking ($12.00 per day) is not good either but if you are driving in to fly out of Atlanta it is not a bad deal to leave your car in their lot. That way you have the hotel shuttle to the hotel vs. walking a long distance into the parking lots at the airport.

Room Tip: All the rooms I have had are good.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, October 8, 2013
Dear Ron K,

Thank you for taking the time to share your recent experience with us.

We are truly elated by the kind words you have afforded our hotel.

I have shared your internet feedback with the appropriate party and we will do all that is necessary to secure your confidence.

We are honored and do look forward to your next trip.

Best regards,
Dedo F. Dixon
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Gateway Hotel Atlanta Airport

Address: 1900 Sullivan Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#91 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Gateway Hotel Atlanta Airport 3.5*
Official Description (provided by the hotel):
Sheraton Gateway Hotel Atlanta Airport is situated 0.5 mi from Hartsfield-Jackson Atlanta Airport, near Georgia International Convention Center. We're minutes from downtown Atlanta's attractions. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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