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“Fabulous Hotel within minutes of Atlanta's airport.” 5 of 5 stars
Review of Sheraton Gateway Hotel Atlanta Airport

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Sheraton Gateway Hotel Atlanta Airport
3.5 of 5 Hotel   |   1900 Sullivan Road, Atlanta, GA 30337   |  
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Ranked #83 of 189 hotels in Atlanta
Tucker, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Fabulous Hotel within minutes of Atlanta's airport.”
5 of 5 stars Reviewed September 20, 2013

I stayed at this hotel for a quick weekend getaway and had a great first impression. I love the fact that it has a shuttle to and from the airport so that I don't have to worry about transportation. The lobby was absolutely gorgeous and the view was fantastic. The hotel staff was very friendly and very professional. Once I got up to my room, I wasn't disappointed at all. The bed slept like a dream and I wanted to take the comforter set with me :) I will definitely recommend this hotel to family and friends and have already told my mom how wonderful this hotel is. l love the open atmosphere of the lobby and the fountain was a nice touch as well.

Room Tip: Definitely get a room with 2 beds if you can. AC units are very quiet!
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, September 29, 2013
Dear TheFlea8081,

Thank you for your posting.

We are elated by the kind words you have afforded our property.

Here at the Sheraton Gateway Hotel Atlanta Airport, your optimal satisfaction is our number one priority. We are delighted we secured our objectives.

We are honored and do look forward to your next trip.

Bes regards,
Dedo F. Dixon
Director of Front office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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491 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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roswell
Senior Contributor
47 reviews 47 reviews
26 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 15, 2013 via mobile

I stayed at this property after working at the Scott Antique Market. The hotel was nice and well located for what I needed. Customer service was excellent, Silvia at the front desk was especially helpful. The room was quiet and spacious and the bed and pillows were perfect. I would stay here again.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, September 29, 2013
Dear Susan B,

Thank you for taking the time to share your recent experience with us.

Our team is elated; Silvia was able to provide you with exceptional service.

She is a great team player and we are forever grateful for her presence.

We are truly honored and do look forward to welcoming you back real soon.

Best regards,
Dedo F. Dixon
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2013

I would like to say, that I had a very nice stay at the Sheraton Gateway Atlanta, the front end agent was very professional, her name was Silvia Cordova, she was very nice at night, and the next morning that I saw her. My room was very comfortable and had everything that I needed, also the free internet in the lobby was excellent, I needed helping getting on line, Mr. Bryant Hedgeman was more that helpful. The office area was clean, and even had computers if a person needed to get on line. The detail to customer service, and customer focus here was excellent, Ms. Silvia Cordova and Mr. Bryant Hedgeman really made my stay fantastic.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, September 29, 2013
Dear Nomad454,

Thank you for taking the time to share your recent experience with us.

We are truly honored by the kind words you have afforded Silvia and Bryant. They are without a doubt two of my key players and we are delighted when they are on schedule.

We are forever grateful and do look forward to your next trip.

Best regards,
Dedo F. Dixon
Director of Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, South Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 9, 2013

I stayed at this wonderful hotel from 06-08Sep13. Bided on this hotel via Priceline and got an excellent deal. I have stayed at this hotel before and great for a short stay. Close to the airport so of course far from downtown area.

Pros: Close to restaurants and shops if you have a rental. Excellent gym/workout center. Shuttle to and from airport runs 24 hours. Upgraded shower heads in bathroom.

Cons: Parking is $12 a day. Smaller rooms and bathrooms than other hotels that I have stayed at. No free breakfast.

Room Tip: Choose a room not next to an icemaker or the elevators
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, September 12, 2013
Dear blu_pvamu,

Thank you for taking the time to share your recent experience with us.

We are truly honored by the great feedback you have afforded our hotel. The areas of opportunity you’ve shared will be given immediate attention and we will do all that is necessary to maintain your confidence.

We are humbled as we anticipate your next arrival.

Best regards,
Dedo F. Dixon
Director of Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2013

Upon cancellation of my flight out of Atlanta due to weather, I gathered from the collective grumblings of everyone in the airport that no flights would be leaving for the rest of the day. It was clear that rooms near the airport were going to be at a premium so I took advantage of the time I was spending in line and booked a room at the Airport Sheraton via phone. After the dust had settled a bit and I was able to speak more in depth with the ticket agent, I was made aware that my flight was actually cancelled due to a mechanical issue prior to the weather cancellations and as a result, I was entitled to an airline provided hotel room at no charge to me.

I immediately called the reservations line at Sheraton to let them know that I wouldn't need the room and they informed me that I was within the 24 hour cancelation period and would need to pay for the room regardless of whether or not I used it. It was quite frustrating to feel that the agent really wasn't hearing a word I was saying and was just spouting off policy. The fact that I had just booked it 15 minutes prior and that they would have no problem re-selling the room that night didn't matter. As far as she was concerned, I was committed to the room, she had my cc#, the hotel was sold out and she was happy to wash her hands of the situation. It was also obvious that she was not on site. She was at a call center somewhere far far away.

I called the hotel directly, asked for the front desk and got Tristan on the phone. Tristan made my day. He was very sympathetic to my plight, immediately canceled my reservation and thanked me for making the room available on what was going to be a very busy and hectic evening.

Upon arrival at my dumpy airline provided hotel I immediately wished that I was over at the Sheraton with Tristan and friends.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, September 9, 2013
Dear AdventureMarkLA;

WOW! This is truly amazing!

We are truly honored by the remarkable recognition you have afforded Tristan.

The Sheraton Gateway delighted as delighted as we anticipate your next trip.

Best regards,
Dedo F. Dixon
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 5, 2013

I am from Northeast GA and had an early flight out of Hartsfield, so I decided to stay overnight at the Sheraton. I normally stay across the street but was given a referral by a customer. It was less expensive than my usual hotel and is pet friendly (I typically travel with my dog). The price of parking was not included (it is at my other hotel) but the room was far less expensive and more than covered the price of parking. My friend and I actually decided to take the day off and check in to the hotel early. Our room was clean and roomy, we also spent some time by the pool and in the gym. the gym had more equipment than I usually see in a hotel and the pool area was clean and secluded. The chairs were nice and there were TONS of towels available. This is now my new hotel when I stay overnight before flying out of Hartsfield. it is also across the street from Ruby Tuesday and it's just a very short walk.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, September 6, 2013
Dear Lowprairie;

We are delighted to learn that we are now your new hotel of choice when traveling out of Atlanta.

Words cannot express how honored we are by your extraordinary review.

We are forever grateful and do look forward to your next visit.

Best regards,
Dedo F. Dixon
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2013

Was there for a wedding and the stay was excellent. There was a conference, dog show and a family reunion all in the same weekend, but they gave great service to all. Rooms clean, service was the best. I wasn't ready to leave after I checked out and they kept my luggage locked until I was. I know this is a regular service, but if you didn't they made it seem like it was just for you! The wedding reception was great also. To the desk clerk yes this is our hotel for Atlanta!!

Room Tip: Close to the airport and if you are going south atlanta very easy to get around!!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dedo48, Director of Front Office at Sheraton Gateway Hotel Atlanta Airport, responded to this review, September 6, 2013
Dear BJJ19,

Thank you for taking the time to share your recent experience with us.

We are delighted and forever grateful for your kind words.

The team is truly touched as we look forward to your next visit.

Best regards,
Dedo F. Dixon
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Gateway Hotel Atlanta Airport

Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Address: 1900 Sullivan Road, Atlanta, GA 30337
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#80 Family Hotel in Atlanta
#81 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Gateway Hotel Atlanta Airport 3.5*
Official Description (provided by the hotel):
Sheraton Gateway Hotel Atlanta Airport is situated 0.5 mi from Hartsfield-Jackson Atlanta Airport, near Georgia International Convention Center. We're minutes from downtown Atlanta's attractions. ... more   less 
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