Wireless Internet access costs extra. Guests have to pay for parking (not made clear on website). Other *less* expensive airport hotels include these amenities in the price of the room.
Room coffee maker did not work. Continental breakfast not included with room (a staple for most travel hotels)... admittedly we left before 6am so there may have been a breakfast later. However, a hotel almost on the runway of "the world's busiest airport" should accommodate guests leaving at all hours.
I mentioned the non-functional coffee machine and my issues with the lack of clarity on parking charges at check-out. The staff member was professional and accommodating and told me to buzz him at the exit gate and he would open the gate without payment. When I tried this, the intercom failed on both exit gates (fortunately able to back up and try both). As he kept my ticket, I was unable to exit, had to repark, and go back to the lobby. The new attendant told me the parking intercom had been turned off for some reason. Was able to exit on second attempt. Fortunately, was not pushing flight deadline too closely.
Hotel is probably very good for corporate travelers on an expense account. The hotel has regular shuttle to airport and apparently allows (paid for) multi-day parking. However, the hotel is unnecessarily expensive for personal travel. Have had better experience at other, less expensive airport hotels. Will return to those again the next time we need a "night-before-the-flight" hotel.
- Official Description (provided by the hotel):
- Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more less
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- Also Known As:
- Sheraton Atlanta
- Atlanta Sheraton