This is the second time I've stayed at this property, due to an annual convention that's held here. Frankly, I'm quite underwhelmed. The internet, which is free at every other decent hotel in the nation, costs $9.95/day, and couldn't keep up with the demand of a sold-out hotel. There is no free breakfast, not even danishes and coffee. The staff was much less knowledgeable than last year.
One of our party has necessary daily medication that has to be refrigerated close by. I asked about a refrigerator in the room, when I made the reservation, five months in advance. I was told they couldn't guarantee a refrigerator in the room so far ahead, and instructed to call back a few weeks before. I called three weeks before check-in, and was informed to call back the morning of arrival, as we were leaving home. Others attending the convention made me aware that they were already hearing the hotel was out of refrigerators for our convention, so I called the night before. I spoke with Kenyada, who said they couldn't do anything until we got there, the refrigerators were first-come-first-served, regardless of medical necessity, and she thought they were "probably out, anyway."
Of course, I insisted, and they finally took care of the issue, but I had to become practically belligerent, first, which should NEVER be required for something like this.
We arrived at the hotel, and were REQUIRED to use a bellhop, which was provided by an outside contractor, if we were to be allowed the use of a luggage cart.
The bathrooms are tiny, with no exhaust fan, and the room layout is cramped. The beds, which, even in much cheaper hotels are two queens/room, were doubles, instead. There was no microwave or refrigerator standard to the room, which is standard in most decent hotels. The TV was small, and programming was pathetic. Even the cheapest of no-tell-motels offer free HBO. This property doesn't.
Something is obviously wrong, structurally, with the parking garage. The staff only opened up the lowest level to convention attendees, even though the demand was much higher. None of the staff could answer questions about the parking, for which we were supposed to be charged $5.00/day. The parking meter at the exit of the garage doesn't function properly, and the staff standing nearby were clueless about how to make it work.
We were not actually charged for parking or internet, but I believe that is only because I specifically discussed these issues with the desk.
The restaurant is far too expensive for the quality of food served there.
The service, though not very knowledgeable, was friendly, and the rooms were clean. Otherwise, this hotel is a total bust.
- Official Description (provided by the hotel):
- Sheraton Gateway Hotel Atlanta Airport is situated 0.5 mi from Hartsfield-Jackson Atlanta Airport, near Georgia International Convention Center. We're minutes from downtown Atlanta's attractions. ... more less
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- Also Known As:
- Sheraton Atlanta
- Atlanta Sheraton