I had stayed here previously in 2004 but I guess that my memory was a better experience from before. The Front Desk staff did not seem all that enthusiastic about their roles as the first contact the guests have with the property. Parking was previously right in front of the hotel, but now it is gated off and we had to park in a parking garage at a rate of $10.00 per night, and walk all the way around the building with luggage.
We upgraded to the Club Floor - but what a disappointment in comparison to all of the other Sheraton Club Floor experiences I have had in the past. This is by far the worst Club Floor I have seen. The evening hors d'oeuvre ended at 8 PM, one hour earlier than the last Sheraton Club Floor I stayed at one month ago in NC. Breakfast was a very poor excuse for the upgrade, in fact I have seen much more complete spreads at economy hotels. People were coming from floors that were definitely not Club Level floors and helping themselves to six pack soft drink bundles and loading up on all sorts of food carrying it out to non-Club Floor levels. The Club Floor staff was not watching or friendly to their customers.
This property looks very dated and is in desperate need of an updated/upgraded overhaul (more than just wallpaper and paint). It looks like they have tried, but the decor does not cover up the age of the facility.
I will continue to stay at Sheratons, but definitely not this particular one!
- Official Description (provided by the hotel):
- Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more less
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- Also Known As:
- Sheraton Atlanta
- Atlanta Sheraton