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“Staff is Great” 3 of 5 stars
Review of Homewood Suites by Hilton Atlanta - Cumberland / Galleria

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Homewood Suites by Hilton Atlanta - Cumberland / Galleria
3.0 of 5 Hotel   |   3200 Cobb Parkway, Atlanta, GA 30339   |  
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Ranked #66 of 188 Hotels in Atlanta
Jacksonville, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Staff is Great”
3 of 5 stars Reviewed May 21, 2014

This was probably a 3 1/2 star - but I don't have that option! We chose this hotel for a four day visit to the Atlanta area because of the convenience to attractions (downtown is 20 mins / 6 Flags was 15 mins) and there are some great restaurants and close to a regional mall. The staff was fabulous. Tracey at the front desk helped us to "re-arrange" our accommodations after arrival. The rooms are somewhat smaller than we had anticipated. The two double - you cannot walk around the beds - only in between. The living room was nice - but the furniture is older but still comfortable. There were four adults - and we ended up getting two rooms (even with the sofa sleeper). The king rooms are very nice - but again it depends on how many in your party and sleeping arrangements. We did not eat there, but heard the food was good. We would stay here again - but if it was just the two of us, we would get the King Suite. The showers and other amenities are nice. The staff really helped to make our stay comfortable. They were friendly and always willing to help. When we changed rooms - we left our luggage and they moved it for us. If you are interested in getting a two-bedroom suite - book early ! There are only two on the propery and they are in the "main" building - and are almost always booked. The best thing about this is the location and abilitity to get around. The second day there, we discovered how to get to all of our destinations without having to get on the interstate (if you have ever driven in Atlanta you understand) - and after that...we had a great time! The hotel is very quiet and the beds are very comfortable-standard Hilton quality.

Room Tip: If you like space - choose the King suite. No elevators except in the main building, so if you are...
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, May 29, 2014
Greetings Mariadnhm!

Thank you for your amazing review, and for providing us with your detailed feedback on your recent stay. We are thrilled you had a positive stay and found our staff to be friendly and helpful. I will be sure to share your positive comments with Tracey and the rest of our staff. I'm also extremely pleased you were able to visit many of our local area attractions without having to go too far from the hotel. Thank you again for staying with us and sharing your experience with our TripAdvisor community! We look forward to welcoming you back Home the next time you visit the Atlanta area!

Best Wishes,
Stephanie Schade
Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

296 reviews from our community

Traveler rating
    148
    70
    37
    27
    14
See reviews for
110
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117
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Any
English first
Evansville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2014

This hotel was of the highest quality. Everything... food, cleanliness, beautiful decor and all staff were a 5 star!!! We are returning in the Fall. We have passed our experience onto our family and friends.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, May 15, 2014
Michele W,

Thank you so much for taking the time to share your recent experience with us and the Trip Advisor Community! It was a pleasure to welcome you into our home and we are overjoyed to see that you enjoyed your experience with us. Our goal is to make an everlasting impression on each guest, so I am thrilled to hear that we were able to do that. Once again, thank you for taking the time to complete our survey and look forward to welcoming you back into our home if your travels bring you back to the Atlanta-Galleria area. Take care!

Warm Regards,
Stephanie Schade
Sales Coordinator
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Hernando, MS, United States
1 review
4 of 5 stars Reviewed May 14, 2014

This is potentially a great hotel. Grounds and outdoor appearance is clean and nice. Services are great and hotel staff very friendly. Furniture is not characteristic of a Hilton brand. It needs to be replaced as it is very worn. Still had a great stay.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, May 15, 2014
Dear Todd N.,

We want to thank you so much for taking the time to give us your honest opinion in regard to our property and your recent stay here with us. We truly value guest feedback and we sincerely appreciate you taking the time to let us know how we're doing. I am so glad you were pleased with our friendly staff, clean rooms and property, and wonderful amenities. I do, however, want to sincerely apologize for the worn furniture you came across in your suite during your stay. We are constantly trying to improve, and are currently in the process of setting up an exact renovation start date. We have already begun to make these positive strides in order to maintain our standards within the Hilton brand. Again, thank you so much for your positive and honest review, we look forward to welcoming you into our home in the near future.

Stephanie Schade
Sales Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evergreen, United States
1 review
3 of 5 stars Reviewed May 12, 2014

Suites need to be updated. Check your suite before unpacking vehicle. Ceiling fan light didn't work in bedroom. Notified front desk they said they would move us but we had already unpacked the vehicle and had been on the road for 4 hours didn't feel like packing truck back up and going back up to front desk. They said they would have maintenance look at it next day. When we got back to the room next day still wasn't fixed. Called front desk back up they sent maintenance to room. The maintenance man told me the ceiling fan was old and would have to be replaced to fix problem. So wasn't fixed during our stay. Bed was comfortable. Staff was friendly. Not that far of drive to Six Flags. Eating places right across the street. Breakfast was ok. Country potatoes not fully cooked most of potatoes undercooked.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, May 14, 2014
Kelly S,
We greatly appreciate you taking the time to review your recent stay and also the positive remarks you gave about our property. Please accept my personal apology for the issues you experienced in the suite in regard to the ceiling fan. My Chief Engineer has been made aware of these issues and I can assure you that he will address them accordingly. Also I will be speaking with our breakfast attendants to make sure we are cooking our breakfast potatoes all the way through. Thank you for bringing these issues to our attention as we are always looking for ways to improve guest satisfaction. Our goal is to leave a lasting impression on all of our guests, so I apologize for the inconvenience. Once again, thank you for your time and I hope you allow us the chance to welcome you back into our home if your travels bring you back to the Atlanta area.
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Noida, India
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 7, 2014

The rooms are big and cozy, though the overall architecture looks of the suite does not appeal much. The property is good, with some good landscape around and has a nice swimming pool. Located near the shopping center and hence nothing is out of reach.
The variety in breakfast is not much for the vegetarians.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, May 8, 2014
Mr. Vips001,

Thank you so much for taking the time to write a review in regard to your recent visit with us here at our Homewood Suites Atlanta Cumberland. We highly value feedback from our guests because it truly helps us to improve in areas we may not be exceeding guest expectations. The evolution of our property is still on-going and we are constantly looking to improve upon our overall guest experience and service. We will be undergoing more renovations in the near future. and any feedback, positive or negative is greatly appreciated. We thank you for choosing to stay with us, but more importantly, for your feedback. We hope your travels will bring you back to the Atlanta area so we may welcome you back into our home. Thank you again, and please feel free to contact me personally if you ever have any questions, concerns, or suggestions. I would love to hear more about your stay and ways we can improve moving forward!

Warm Wishes,
Stephanie Schade
Sales Coordinator
Stephanie.Schade@Hilton.com
770-988-9449 ext 519
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Grayslake, IL, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 5, 2014

The only challenge I had in staying at the Homewood Suites was finding it. But - that's not a bad thing! The property is nestled in a woody area, giving it the feel of a getaway from the hustle and bustle of Atlanta. It is conveniently close to all types of amenities, as well as I-75. The staff was completely of the same mind - to absolutely make my stay enjoyable. I highly recommend this property!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, May 6, 2014
Greetings George G!

First and foremost, thank you for taking the time to write such an amazing review in regard to your recent stay here with us!! Nothing makes our team more happy than knowing we have pleased our guests. Our staff is all about exceeding guest expectations, so knowing our staff made you feel at home is a great thing to hear. As you mentioned, our property is nestled in the woods, but very conveniently located to the major interstates as well as many local area attractions. Please keep us in mind next time you are in the Atlanta area, we would love to have you. Thanks again for your lovely review and we hope to see you soon!

Warm Regards,
Stephanie Schade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia
1 review
4 of 5 stars Reviewed May 5, 2014

The front desk staff was very helpful. The business center was convenient. I saved a lot of money going to the grocery store and being able to prepare my food. Unlike most hotels, cooking tools, microwave and a nice size refrigerator were included in the room. Was disappointed with the Fitness room. There were no weights, only treadmills. However, there was a nice pool. The location is great!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, May 6, 2014
Ms. Fabrienne P,

Thank you so much for your lovely review! I am so glad you enjoyed our various complimentary amenities and were able to take advantage of them during your stay! In regard to the fitness center, we only have medicine ball weights with handles, treadmills, and elipticals, but rest assured we are looking into getting traditional weights. We encourage all our guests to make themselves at home, and I am truly happy you were able to prepare a home cooked meal for yourself in the kitchenette. Overall, we are just so happy you enjoyed your visit with us and hope to welcome you back to your "Home Away From Home" in the near future. We hope to see you soon!

Warm Regards,
Stephanie Schade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Atlanta - Cumberland / Galleria

Address: 3200 Cobb Parkway, Atlanta, GA 30339
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Family Hotel in Atlanta
#54 Romantic Hotel in Atlanta
#61 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Atlanta - Cumberland / Galleria 3*
Number of rooms: 124
Official Description (provided by the hotel):
Enjoy the Homewood Suites by Hilton® Atlanta-Galleria/Cumberland hotel in the Cumberland/Galleria business district, near I-75 and I-285 access, as well as Dobbins Air Force Base. Choose to stay for a short or extended stay in a hotel that provides a wealth of amenities, including WiFi, a full kitchen, outdoor pool, fitness center, and more. Walk to Cumberland Mall and local restaurants, or use our shuttle for trips within a 5-mile radius of the hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Atlanta - Cumberland / Galleria Hotel Atlanta
Homewood Suites Galleria Cumberland
Homewood Suites Atlanta
Homewood Atlanta
Atlanta Homewood Suites

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