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“Nice place to stay” 4 of 5 stars
Review of Homewood Suites by Hilton Atlanta - Cumberland / Galleria

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Homewood Suites by Hilton Atlanta - Cumberland / Galleria
3.0 of 5 Hotel   |   3200 Cobb Parkway, Atlanta, GA 30339   |  
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Ranked #67 of 188 Hotels in Atlanta
Philadelphia, United States
1 review
“Nice place to stay”
4 of 5 stars Reviewed April 23, 2014

The property's layout is a little different from a traditional hotel. Takes a little time getting used to. Guestrooms are in need of a refresh, but overall very nice, comfortable surroundings. Breakfast was good not great. The value is excellent, making it worth price.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, April 29, 2014
Dear Stephen,

Thank you so much for taking the time to write a review in regard to your recent stay with us here at our Homewood Suites Atlanta-Galleria. We highly value feedback from our guests as it helps us to improve in areas we may not be exceeding guest expectations. While it has been a few years since our total renovation, we strive to keep our hotel looking clean and up to date. The evolution of our property is still on-going and we are constantly looking to improve upon our overall guest experience and service. We will be undergoing more renovations in the near future, and any feedback, is greatly appreciated. We thank you for choosing to stay with us, but more importantly for your feedback as it helps us maintain our high standards. We hope your travels will bring you back to the Atlanta area so we may welcome you back, and thank you again, we hope to see you soon!

Sincerely,
Stephanie Schade
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296 reviews from our community

Traveler rating
    148
    70
    37
    27
    14
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110
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117
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Any
English first
Brooksvill, Florida, United States
1 review
4 of 5 stars Reviewed April 18, 2014

Very nice accommodations. Room was large being a two room suite. The hotel has plenty of restaurants in the area to choose from. The mall is close with a food court. This was a business trip and the hotel was very close to the facility where my business was conducted. Overall a very pleasant place to stay.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, April 29, 2014
Dear Donald J,,

Thank you so much for staying with us and for the great review! It brings me joy to hear that your accommodations were exemplary during your stay, as we strive to make every guest here feel like they are at their home away from home. I'm so glad our spacious suite worked out well for you during your business trip, and I hope you will think of us next time you are in the Atlanta area. Thank you again for sharing your great experience with our TripAdvisor family! We look forward to welcoming you back soon!

Warm Regards,
Stephanie Schade
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Atlanta, United States
1 review
5 of 5 stars Reviewed April 15, 2014

Near a bus stop so I could take advantage of Atlanta's excellent public transportation system. The staff helped me plan forays using public transport. My room was immaculate. I was annoyed by the heating/cooling system that would alternate between blowing hot air and air conditioning to maintain temp.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, April 29, 2014
Ms. Amy,

Thank you so much for taking the time to share your experience at our hotel with our TripAdvisor community. I am so happy that you were pleased with our hotel! Our goal at the Homewood Suites Atlanta-Cumberland/Galleria is to provide pristine accommodations and services. I am so glad you were able to take advantage of Atlanta's great sights by using the local transit system. I will most definitely speak with our Chief Engineer in regard to the HVAC issues you experienced during your stay. Again, thank you again for the awesome review! We can’t wait to welcome you back the next time business or pleasure brings you back to our area!

Sincerely,
Stephanie Schade
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Greenwood
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 8, 2014

We stayed at Homewood Suites in Atlanta while on spring break going to Florida on March 26th and again returning on April 3rd, 2014. The staff is terrific. Friendly and also professional. The food both nights was very good for the evening meal and also the full breakfast. We would highly recommend this motel for anyone traveling through Atlanta.

Room Tip: Our rooms were in Bldg 3 on March 26th and in Bldg 2 on April 3, 2014. Both were terrific rooms with...
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, April 24, 2014
Mr. William B,

Thank you for taking the time to share your recent experience with our TripAdvisor Community! I am thrilled that you considered your stay to be so wonderful. Our goal is for all of our guests to leave our property feeling extremely satisfied with each experience and to make their stay memorable. We appreciate you choosing Homewood for your future travels and promise to strive to exceed your expectations any time you return. Once again, thank you for your fantastic review and we look forward to having another opportunity to welcome you into our home again soon!

Warm Regards,
Stephanie Schade
Sales Coordinator
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Jacksonville, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 3, 2014

We stayed in a king suite that was lovely except for the fact that it was right next to an exterior door. There was no soft closing mechanism on this door and it slammed almost continually even during the night. We could hear it in our suite and it was awful. So if you book this hotel, be sure and specify a room NOT by an exterior door!! Also, the sofa bed is of a poorer quality than some other hotel chains.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, April 24, 2014
Ms. Patricia T,

Thank you for your review in regard to your recent stay with us here at Homewood Suites Atlanta Galleria Cumberland. We greatly appreciate all feedback, positive or negative, so thank you once again for taking the time to let us know how your stay was. I deeply apologize for the noise disturbances you experienced during your visit here at Homewood. I have contacted our Chief Engineer in regard to this issue, so please be assured we are taking all measures to keep this issue from happening again. Also I have spoke with our Housekeeping Manager in regard to the comfort level of our sleeper sofas. On behalf of the entire staff, we would like to thank you for choosing to stay with us, and we hope to welcome you back to our property in the near future.

Warm Regards,
Stephanie Schade
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Louvain
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 24, 2014 via mobile

For whoever is not set on finding an expensive hotel in downtown Atlanta, Homewood Suites Galleria is a very good choice. The suites are large and nicely decorated, with good beds, a kitchen, good wifi. The complimentary breakfast is really good, far better than we have experienced in lots of other hotels, with eggs and potatoes and fresh fruit, you name it. Coffee and tea are available in the lobby all day long. And in the late afternoon on weekdays there is a tasty meal for whoever is not too hungry. The prices are very reasonable.
We had chosen not to use the car to visit Atlanta: we drove to a nearby MARTA station, parked the car there ( free), and used a 3 day pass into and around town, which suited us perfectly.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, March 25, 2014
DesignloverFlanders,

On behalf of the entire Homewood Suites Atlanta Galleria Cumberland we would like to extend a huge THANK YOU for your amazing review in regard to your recent stay with us here at our Homewood Suites Atlanta Galleria Cumberland!!! We strive very hard every day to make sure that we are exceeding our valued guest expectations and to hear such a fabulous review truly reassures us that our staff is going above and beyond to please our guests. I am overjoyed that your entire experience, from entering your clean comfortable suite, to enjoying our complimentary breakfast and dinner buffet was a positive one. Our convenient location seemed to suit you and your spouse perfectly when headed on your Atlanta adventures. Again, thank you for your positive feedback, we look forward to welcoming you back into our home if your world travels ever bring you back to our neck of the woods.

Wishing you all the best,
Stephanie Schade
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Jonesboro, United States
1 review
3 of 5 stars Reviewed March 24, 2014

If you have allergies, don't accept room 114. It was a horrid experience for 2 nights until we could get moved. The new room, inside the main hotel instead of way back in the back with exterior doors was great.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie S, Sales Coordinator at Homewood Suites by Hilton Atlanta - Cumberland / Galleria, responded to this review, March 26, 2014
Mr. Larry E,

We greatly appreciate you taking the time to review your recent stay with us! I appreciate the feedback you gave us and I sincerely apologize for the areas that need improvement. Our goal is for all guests to leave our property feeling extremely satisfied with each experience. I have shared your feedback regarding the overall conditions of the suite you initially checked into in an effort to make improvements for the future. Typically our suites are knows for their cleanliness and comfort so I am very diappointed that you had these issues. We value any and all feedback, whether positive or negative, and we appreciate you taking the time to provide us with this helpful feedback. It was our pleasure to welcome you into our home and we hope you allow us to have you back with us if your travels bring you to the Atlanta area. If you have any other questions, concerns, or feedback please do not hesitate to contact me anytime.

Warm Regards,
Stephanie Schade
770-988-9449 ext 519
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Atlanta - Cumberland / Galleria

Address: 3200 Cobb Parkway, Atlanta, GA 30339
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Romantic Hotel in Atlanta
#54 Family Hotel in Atlanta
#61 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Atlanta - Cumberland / Galleria 3*
Number of rooms: 124
Official Description (provided by the hotel):
Enjoy the Homewood Suites by Hilton® Atlanta-Galleria/Cumberland hotel in the Cumberland/Galleria business district, near I-75 and I-285 access, as well as Dobbins Air Force Base. Choose to stay for a short or extended stay in a hotel that provides a wealth of amenities, including WiFi, a full kitchen, outdoor pool, fitness center, and more. Walk to Cumberland Mall and local restaurants, or use our shuttle for trips within a 5-mile radius of the hotel. ... more   less 
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Also Known As:
Homewood Suites By Hilton Atlanta - Cumberland / Galleria Hotel Atlanta
Homewood Suites Galleria Cumberland
Homewood Suites Atlanta
Homewood Atlanta
Atlanta Homewood Suites

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