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“Ok” 3 of 5 stars
Review of Crowne Plaza Atlanta Airport

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Crowne Plaza Atlanta Airport
3.5 of 5 Hotel   |   1325 Virginia Avenue, Atlanta, GA 30344   |  
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Ranked #83 of 188 Hotels in Atlanta
Maryland!
Top Contributor
188 reviews 188 reviews
38 hotel reviews
Reviews in 46 cities Reviews in 46 cities
99 helpful votes 99 helpful votes
“Ok”
3 of 5 stars Reviewed August 21, 2013

Had to stay here due to a missed airline connection. Rooms are tired, bathrooms need a remodel, lots of cracks and grout falling apart. Check in staff were quick. Shuttle service horrendous. Took an hour for pick up from airport, in the am the driver couldn't be bothered to say a word.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Atlanta Airport, responded to this review, September 6, 2013
Dear Marylandmama,

Thank you for taking the time to complete a review on your stay. I am pleased that you were checked in quickly. On the other hand, please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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394 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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  • Any
English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2013 via mobile

Whenever I'm in atl on buisness, I always book here. Club Lounge is great ! ! Home away from home. Havolyn Brown is warm and welcoming. Food is good. Staff I'd great. Recent upgrades are plus!i will be coming back soon .

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review, October 20, 2013
Thank you for choosing Crowne Plaza Atlanta Airport as your home away from home. We are delighted that our staff in particular Havolyn made your stay with us warm and welcoming.
Your comments will certainly be passed on to Havolyn and the rest of our team.

We look for welcoming you again!
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Senior Contributor
24 reviews 24 reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 20, 2013

Very nice hotel. The room that we had was very modern and nicely decorated. The room was very clean with great room service. This hotel is a great location with quick access to downtown Atlanta. Would stay at again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review, October 20, 2013
Thank you for taking to post your wonderful review of Crowne Plaza Atlanta Airport. Our staff certainly makes the difference to our guests and we are delighted to see you enjoyed your stay with us.

We looking forward to seeing you the next time you are in Atlanta.
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Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 11, 2013

My husband and I stayed there for two nights. The hotel is nice and more or less clean. The staff was very courteous to us. The reason I wanted to leave this very positive review is because of the wonderful experience we had at the executive lounge. Havolyn, who manages the lounge, is simply amazing. She took such good care of us that we immediately felt at home. The hotel itself is unremarkable, but Havolyn made our stay memorable and very pleasant. We have travelled around the world and stayed at many world-class hotels, but the service that we received from Havolyn was one to remember. We live in Atlanta, but we wouldn't mind staying at the hotel again; provided that Havolyn is still there to take care of us.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 8, 2013

I booked this room for an overnight stay. When my husband & I checked in the front desk staff were rude and dry. You have to pay extra for anything in the hotel. It's a nice, clean hotel, although I wouldn't spend more than 1 night here.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review, August 11, 2013
Thank you for taking the time to write about your recent stay with us. Please accept our sincere apologies for the experience you encountered on checking in. Your comments are taken very seriously as we here at Crowne Plaza strive to offer all our guests the best customer service possible, your comments will be passed on to our management team.

Once again, please accept our apologises
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Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 7, 2013

Flew into Atlanta airport and could not believe was checking in with family at the crown plaza within 60 minutes on landing, immigration done, bags collected, shuttle bus to domestic arrivals and hotel shuttle.
Great location for the hotel, can see the planes landing but heard nothing with good windows and on 9th floor. Staff really welcoming and hotel clean, but room, especially bathroom needs updating. Shower head not fixed to wall and obvious minor re decoration over years, some tile ground going black.
Breakfast was great and booked in advance, good value for money too. Was just staying 1 nite and needed to collect hire car following morning. Courtesy bus driver great, took us back to airport and dropped us at terminal where monorail to car hire area, slightly off airport but all in one place. Can't fault.
Service at hotel, brill.
If dont fancy food in hotel, plenty of alternatives with in walking distance, and by that I mean 5 minutes walking.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuscaloosa, Alabama
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 5, 2013

Overall it was an exceptional hotel. But one draw back. You have to pay for all service and I and other guest was talking that ridiculous. But as always they will respond with a script answer. If I could help it. I perfer to stay at other hotel where there free service. I should have known better when I paid $25 for a refrigerator just to store my medication. and to rent a microwave the same price. Nice and clean hotel. It's doesn't pay in my opinion to be a club member. I seen nothing recognizable about being one.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Atlanta Airport, responded to this review, August 21, 2013
Dear MRSIGMAMAN,

Thank you for taking the time to express your thoughts and concerns. I am glad that you found our hotel to be overall exceptional. However, I regret that the service received was not up to par. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.

We value you as our IHG Rewards Club Member and hope you can give us another chance to host you in the future.

Regards,

Pam G
Case Manager
IHGCare
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Additional Information about Crowne Plaza Atlanta Airport

Address: 1325 Virginia Avenue, Atlanta, GA 30344
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#50 Romantic Hotel in Atlanta
#73 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Atlanta Airport 3.5*
Number of rooms: 378
Official Description (provided by the hotel):
Take a video tour of this hotel!The Crowne Plaza Atlanta Airport includes 378 guest rooms and over 17,000 square feet of meeting space in a total of 17 meeting rooms. Each guest room is equipped with FREE HIGH SPEED WIRELESS INTERNET access for the busy traveler. Renovated in 2007, guest rooms offer a classic décor that is a welcome respite from a busy day of meetings or travel. The location at the Hartsfield Jackson International Airport is ideal for both the group and individual traveler. The Crowne Plaza Atlanta Airport hotel is near the Georgia International Convention Center, Delta Airlines World Headquarters and is only 10 minutes from downtown and its many attractions. The Atlanta Airport Crowne Plaza offers 24-hour free airport transportation that operates every 20 minutes. The Crowne Plaza at Atlanta Airport is a short distance to all Atlanta attractions including: Six Flags over Georgia, the new Georgia Aquarium, Phillips Arena, the Georgia Dome, CNN, Stone Mountain, and the Buckhead shopping and entertainment districts. Many attractions are easily accessible via MARTA, making getting around the city that much easier. Our new Crowne Plaza Sleep Advantage program features comfortable new bedding with pillow top mattresses, triple sheeting, a plush duvet cover and feather, down or synthetic pillows. ... more   less 
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Also Known As:
Crowne Plaza Atlanta Airport Hotel Atlanta
Atlanta Crowne Plaza

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