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“Convenient, clean and affordable” 4 of 5 stars
Review of Crowne Plaza Atlanta Airport

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Crowne Plaza Atlanta Airport
3.5 of 5 Hotel   |   1325 Virginia Avenue, Atlanta, GA 30344   |  
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Ranked #91 of 190 Hotels in Atlanta
Toronto
Top Contributor
58 reviews 58 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
“Convenient, clean and affordable”
4 of 5 stars Reviewed July 1, 2013

Clean hotel room. Seems that they recently renovated the guest rooms. The décor was very modern and sharp. We ordered room service and surprisingly I had one of the best burgers I ever had. It takes only 7 minutes to get to the airport. We took the free shuttle, which runs each 30 min back and fort from the airport to the hotel. Wifi is free.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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428 reviews from our community

Traveler rating
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    97
    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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English first
Chipley, Florida
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 30, 2013

I ended up here due to missing a flight. The hotel shuttle picked me up at the airport and took me back the next day. The front desk staff was extremely helpful and quick and called a taxi for me to go to dinner. The room was clean and plush...no problems with anything. I like a mini fridge in a room and they didn't have one but that's the only thing of note. This was an overnight stay and my main objective was to be close to the airport and make the flight the next day so the location was great for me.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Etowah, North Carolina
1 review
4 of 5 stars Reviewed June 29, 2013

We would like to commend Alivia & Almaz for their cheerful and accommodating service at 6:30 a.m .in the restaurant. Their pleasant attitude started our day (after a 24 hour trip abroad) with a smile.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 26, 2013

I'll start off with the good. The lobby was nice and check-in was easy. The event facilities were nice(My family reunion was in the hotel). Though I didn't go to the pool it really looked inviting. The room was nice upon entry with modern furniture and a flat screen TV. Everything was fine until it was time to take a shower. I tried to adjust the shower head ever so gently and the fixture came out of the wall. It was not properly mounted what so ever. Also, when I reached for a towel ever so gently the rack fell on the floor because it was barely mounted to the wall. I contacted the front desk and they put in a maintenance ticket to fix it while I was out. I came back hoping to be able to get ready for an event that evening and nothing was fixed. Then maintenance came to my room and could not fix the shower head so I requested a room change. I gathered my things and went to the lobby and changed rooms. Wouldn't you know the Room#2 also the same issue with a loose shower head. I notified the front desk and was they said someone will be up to move me to another room. The person brought me another room card and breakfast voucher and wanted to see what the issue with the shower(I guess he thought I was making it up) and left. I guess he forgot to assist me with moving and I had to move my own things but I digress. I moved to a room on the executive floor with a free breakfast voucher. I noted an electrical outlet dangling from the wall under the desk but the shower head was properly mounted so I proceeded to get ready. To top it room#3 didn't have an iron so I had to wait on an iron. I'm an easy going person and can understand things may not be perfect, but don't continue to move a guest who is having a room issue with one room to another without checking it out first.

Room Tip: Check the shower head in the bathroom. There's a two out of three chance it may not be properly...
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  • Stayed June 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Atlanta Airport, responded to this review, July 11, 2013
Dear duvalplaya,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us and if your stay was negatively affected by the condition of our rooms. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. I am relieved to know that the hotel gave you a breakfast voucher for their shortfalls. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 24, 2013

This visit was the best hotel stay I have had for several months. I've read other reviews and wondered if I was reviewing the correct place. Check in ok. there were 2 people in front of me and after waiting a couple minutes, another clerk came out and helped. I'm a Priority Rewards member and my membership was acknowledged. The room was clean, we'll appointed and everything worked. First place i check when I walk into a room is the bathtub. if its not clean, i start looking at everything. The hallway was comfortably cool, not stuffy like a lot of hotels. The breakfast was a buffet and was good and there was a good selection and the food was hot. Service for breakfast was very good. Every waiter was constantly asking me if I needed more coffee or juice and did I like the food. Only ate breakfast at the hotel because I went to Simons steakhouse (I recommend this place) for dinner. I reviewed the restaurant, too.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Grove, California
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 23, 2013

Hotel was immaculate. The grounds were well maintained and the landscaping was lush and green. The rooms were beautiful, decorated in warm, eclectic colors. All rooms have been renovated and have new bedding and updated fixtures with a flat screen TV. Please note there is no free parking at the Crowne Plaza Atlanta there is a $12 charge per night, but you can come and go as you choose. The hotel is located in a great location, right off the freeway and within one exit of the airport. There is a Waffle House and other Restaurants within minutes from the Hotel.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Battle Creek, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 17, 2013

A group of us was in ATL for a Conference at this hotel, the rooms smelled of smoke, there was no ice machine available to the guest, we had to go downstairs to the front dest nad ask the clerk for a bucket of ice.

Room Tip: chose a different hotel, this place was not what we expected espeically when it is a company that ou...
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Atlanta Airport, responded to this review, July 1, 2013
Dear Kimberly S,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Atlanta Airport

Address: 1325 Virginia Avenue, Atlanta, GA 30344
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Best Value Hotel in Atlanta
#63 Romantic Hotel in Atlanta
#83 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Atlanta Airport 3.5*
Number of rooms: 378
Official Description (provided by the hotel):
Take a video tour of this hotel!The Crowne Plaza Atlanta Airport includes 378 guest rooms and over 17,000 square feet of meeting space in a total of 17 meeting rooms. Each guest room is equipped with FREE HIGH SPEED WIRELESS INTERNET access for the busy traveler. Renovated in 2007, guest rooms offer a classic décor that is a welcome respite from a busy day of meetings or travel. The location at the Hartsfield Jackson International Airport is ideal for both the group and individual traveler. The Crowne Plaza Atlanta Airport hotel is near the Georgia International Convention Center, Delta Airlines World Headquarters and is only 10 minutes from downtown and its many attractions. The Atlanta Airport Crowne Plaza offers 24-hour free airport transportation that operates every 20 minutes. The Crowne Plaza at Atlanta Airport is a short distance to all Atlanta attractions including: Six Flags over Georgia, the new Georgia Aquarium, Phillips Arena, the Georgia Dome, CNN, Stone Mountain, and the Buckhead shopping and entertainment districts. Many attractions are easily accessible via MARTA, making getting around the city that much easier. Our new Crowne Plaza Sleep Advantage program features comfortable new bedding with pillow top mattresses, triple sheeting, a plush duvet cover and feather, down or synthetic pillows. ... more   less 
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Also Known As:
Crowne Plaza Atlanta Airport Hotel Atlanta
Atlanta Crowne Plaza

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