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“one good reason” 4 of 5 stars
Review of Crowne Plaza Atlanta Airport

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Crowne Plaza Atlanta Airport
3.5 of 5 Hotel   |   1325 Virginia Avenue, Atlanta, GA 30344   |  
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Ranked #92 of 190 Hotels in Atlanta
Alexandria, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
“one good reason”
4 of 5 stars Reviewed February 20, 2013

Havolyn in the club lounge is one of the reasons I like staying at this hotel. She always makes you feel like family. The hotel is always clean and comfortable. The breakfast buffet, in the dining room, is a little pricey for me. That is the only reason I did not give this hotel a 5 rating. Very close, and Havolyn sure brings the ratings up. The employees at the front desk are also very friendly and professional.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review, February 21, 2013
Thank you for taking the time to write such a wonderful review on your most recent stay with us at Crowne Plaza Atlanta Ariport. We surely appreciate you pointing out our excellent service and helpful staff. We will definitely pass your comments along to our management team. We hope to see you again when next you travel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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430 reviews from our community

Traveler rating
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    99
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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English first
Winston Salem, North Carolina, USA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 19, 2013 via mobile

I had to stay unexpectedly but found my accommodations most comfortable.
I had a family member at a hospital downtown and after spending the day with him I really enjoyed the restful and welcoming environment of the hotel after a long day.
The lounge area was very cozy with an outdoor terrace with gas logs. The bartenders were always pleasant and remembered my drink of choice. The room at night was quiet and room service didn't start until after 10 am so that was nice. The front desk staff were so professional and so nice.
Complimentary breakfast was very good and the staff in the dining room was very pleasant.
I would recommend this hotel to anyone staying in Atlanta for business or pleasure.
My husband and I hope to return soon and really enjoy all that Atlanta has to offer.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review, February 24, 2013
Thank you so much for taking the time to give us such a great review, we really appreciate it. We take great pride in our facility so it's nice to hear when its recognized by our customers. We also appreciate you feedback on the accomodation, staff and services. We hope to see you again when next you travel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Top Contributor
75 reviews 75 reviews
52 hotel reviews
Reviews in 38 cities Reviews in 38 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 18, 2013

This hotel is very nice in décor and service. I must say that Stacy (valet/bell desk) and the lady in the Club Lounge are the reasons I gave it 4 stars rather than 3. Both of these individuals are courteous, professional, and truly want to make you feel welcome. They choose to politely and respectfully interact with guests while many of the other staff simply ignore your presence.

The rooms are well appointed but are very small for the price (I paid over $150 with taxes and parking). The Executive Level is quiet and very clean, as were the rooms and common areas. The bed was comfortable and yet if your room faces the freeway, you will hear noise even on the 11th floor. The parking fee is a bit steep for the area and the Drury Inn across the street offers very similar accommodations for less and with free parking in the same type of secured lot.

I apologize but this hotel is really not much to talk about. They do allow pets for a fee so that is a positive for me. Again, the rooms were incredibly small and there is nothing that wows you or stands out really. Good for a one-night airport layover. Not bad, but not the best by far.

Room Tip: Ask for a room that does not face the freeway.
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Monroe, Louisiana
Top Contributor
76 reviews 76 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed February 18, 2013

My wife and I had our travel plans altered by the winter storm Nemo last week. I had my flight changed to ATL and was informed I would have a overnight stay in ATL ( our final destination was NYC). Delta airlines suggested I book a hotel for the evening. After being transferred and booking the hotel my flight to ATL was cancelled only one hour after making the reservation. I spoke with the hotel three times and they would refund any of the the hotel stay since it wasn't there fault I had bad weather and the weather wasn't in ATL. Crowne Plaza Atlanta Airport stole $150.00 from my and my wife. I will never stay at any hotels even associated with the InterContinental Hotel group. I previously planned to stay at the Crowne plaza in New Orleans and NYC later this year but have cancelled both of those reservations. This company doesn't care about there customers. They didn't care that I was stuck in a airport for two days. This company could have offered a partial refund if not the full 100%. Never stay at this place.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review, February 21, 2013
Thanks you for you feedback regarding your reservation at Crowne Plaza Atlanta Airport, I appreciate you taking the time to write this review and I was glad I was able to resolved this matter favorable for you. Again we apologize for your recent experience with us and we will utilized your feedback to satisfy our customers in a timely manner
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Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 15, 2013

This is a nice, comfortable, modern hotel.

The gym has basic cardio equipment, weight machines, and free weights.

The shuttle to/from the ATL airport runs frequently - but it only goes to the domestic terminal, so you take the airport shuttle to the international.

There are gas stations and fast food restaurants within steps of the hotel.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review, February 19, 2013
Thank you for taking the time to write a review on your most recent stay with us at Crowne Plaza Atlanta Airport, we appreciate you pointing out our renovated gym and other amemities. I will definitely pass your comments along to our management team. Thanks again for your comment, hope to see you again when next you travel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 15, 2013

Due to an unexpected delay at the airport, I stayed a night at the Crowne Plaza. What a wonderful surprise! The room was just what I needed but the only reason why I'm writing this review is because of the staff. More specifically, Annalesha went above and beyond her duties and is an asset to this hotel. By far the best experience I've had the moment I stepped into the lobby and it was because of her friendliness. Thank you!

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review, February 19, 2013
Thank you for taking the time to write such a wonderful review on your most recent stay with us at Crowne Plaza Atlanta Airport, we really appreciate you pointing out our helpful staff. Also we take pride in our new renovations, so it nice to hear when it's recognized. Thank you again and we look forward to see you when next you travel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arcata, California
1 review
4 of 5 stars Reviewed February 12, 2013

The executive floor appetizers and drinks is a very nice addition to this hotel and a wonderful respite for a weary traveler. The service of Havolyn who is there to greet you with a smile and hand you a beverage is extraordinary. She is friendly and attentive and was the best part of my stay. I will definitely be back.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre M, Manager at Crowne Plaza Atlanta Airport, responded to this review, February 19, 2013
Thank you for that wonderful feedback on our excellent staff and amenities while staying here at Crowne Plaza Atlanta Airport, we really appreciate your business. Thank you again hope to see you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Atlanta Airport

Address: 1325 Virginia Avenue, Atlanta, GA 30344
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Best Value Hotel in Atlanta
#83 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Atlanta Airport 3.5*
Number of rooms: 378
Official Description (provided by the hotel):
Take a video tour of this hotel!The Crowne Plaza Atlanta Airport includes 378 guest rooms and over 17,000 square feet of meeting space in a total of 17 meeting rooms. Each guest room is equipped with FREE HIGH SPEED WIRELESS INTERNET access for the busy traveler. Renovated in 2007, guest rooms offer a classic décor that is a welcome respite from a busy day of meetings or travel. The location at the Hartsfield Jackson International Airport is ideal for both the group and individual traveler. The Crowne Plaza Atlanta Airport hotel is near the Georgia International Convention Center, Delta Airlines World Headquarters and is only 10 minutes from downtown and its many attractions. The Atlanta Airport Crowne Plaza offers 24-hour free airport transportation that operates every 20 minutes. The Crowne Plaza at Atlanta Airport is a short distance to all Atlanta attractions including: Six Flags over Georgia, the new Georgia Aquarium, Phillips Arena, the Georgia Dome, CNN, Stone Mountain, and the Buckhead shopping and entertainment districts. Many attractions are easily accessible via MARTA, making getting around the city that much easier. Our new Crowne Plaza Sleep Advantage program features comfortable new bedding with pillow top mattresses, triple sheeting, a plush duvet cover and feather, down or synthetic pillows. ... more   less 
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Also Known As:
Crowne Plaza Atlanta Airport Hotel Atlanta
Atlanta Crowne Plaza

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