We had a good stay, and we especially liked E.M. the omelette chef. Rooms were nice, staff very friendly. A minor quibble is that right at 10 they take away breakfast, and don't even leave the coffee out...it would be nice if they left free coffee (and water) out all day.
However, we had one major issue. We asked the front desk to reserve us a taxi for 4:45 am the following morning to catch an early flight. The next morning the front desk told us our ride was outside and when we went out there was no taxi, but the hotel's own shuttle bus/limo. Since there is a sign in the lobby mentioning the complementary shuttle service (subject to availability) we assumed that this was a nice added perk. When we arrived at the airport we asked the driver if we owed him anything, and he said we should have already been charged and should have been given a receipt.
When we got home I checked my receipt and found that indeed we HAD been charged $60 for this trip. I called the hotel and left a message for the general manager to call me back. The GM did not call me, but he had a staff member. When I explained what had happened, she told me that normally the taxi cost is $50 plus $10 per additional person which would have totally $70 for us, so the hotel charge was actually saving us money. I told her that should have been explained to us up front.
After speaking to her, I checked a few Atlanta taxi websites, and they mostly showed a flat rate from Buckhead to the airport of $40 (or less) plus $2 per additional passenger, so roughly a $50 fare....which was LESS than the $60 that hotel charged us.
I'm not so concerned about the $10, BUT I feel like the hotel should have advised us up front, and given us the OPTION of using their limo vs. a taxi. No one every told us that they were NOT reserving a taxi, nor did they explain we would be charged or WHAT we would be charged. This left a sour taste in our view of the hotel. Also, when leaving a message for the GM it would have been nice if the GM actually was the one to call back.
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- Also Known As:
- Wingate By Wyndham Atlanta - Buckhead Hotel Atlanta
- Wingate Hotel Buckhead