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“Everything was good, but.....” 4 of 5 stars
Review of Wingate by Wyndham Atlanta/Buckhead

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Wingate by Wyndham Atlanta/Buckhead
3.0 of 5 Hotel   |   3600 Piedmont Road NE, Atlanta, GA 30305 (Buckhead)   |  
Hotel amenities
Ranked #4 of 188 Hotels in Atlanta
GreenLeadersSilver level
dallas, tx
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
“Everything was good, but.....”
4 of 5 stars Reviewed April 11, 2013

We had a good stay, and we especially liked E.M. the omelette chef. Rooms were nice, staff very friendly. A minor quibble is that right at 10 they take away breakfast, and don't even leave the coffee out...it would be nice if they left free coffee (and water) out all day.

However, we had one major issue. We asked the front desk to reserve us a taxi for 4:45 am the following morning to catch an early flight. The next morning the front desk told us our ride was outside and when we went out there was no taxi, but the hotel's own shuttle bus/limo. Since there is a sign in the lobby mentioning the complementary shuttle service (subject to availability) we assumed that this was a nice added perk. When we arrived at the airport we asked the driver if we owed him anything, and he said we should have already been charged and should have been given a receipt.

When we got home I checked my receipt and found that indeed we HAD been charged $60 for this trip. I called the hotel and left a message for the general manager to call me back. The GM did not call me, but he had a staff member. When I explained what had happened, she told me that normally the taxi cost is $50 plus $10 per additional person which would have totally $70 for us, so the hotel charge was actually saving us money. I told her that should have been explained to us up front.

After speaking to her, I checked a few Atlanta taxi websites, and they mostly showed a flat rate from Buckhead to the airport of $40 (or less) plus $2 per additional passenger, so roughly a $50 fare....which was LESS than the $60 that hotel charged us.

I'm not so concerned about the $10, BUT I feel like the hotel should have advised us up front, and given us the OPTION of using their limo vs. a taxi. No one every told us that they were NOT reserving a taxi, nor did they explain we would be charged or WHAT we would be charged. This left a sour taste in our view of the hotel. Also, when leaving a message for the GM it would have been nice if the GM actually was the one to call back.

Room Tip: The front of the hotel faces Piedmont, which is a very busy street so perhaps a room facing the back...
See more room tips
  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wingate-Buckhead-Mgr, General Manager at Wingate by Wyndham Atlanta/Buckhead, responded to this review, April 13, 2013
We apologies if there was any miscommunication and not calling you personally on the day you called, I had a family emergency and had one of my guest service staff call you in a timely manner.We did give you and everyone the option of using our service, or getting a taxi. We did that because in the past when there is such a large number of out of town guests, taxi's are not reliable with their timings, especially that early in the morning. We brought in extra drivers to make sure that everyone could be accommodated so that you got to your flights on time. Just imagine the " stress" you would have had if a taxi was not available or ran late at 4.45 am. Once again we apologies if the options were not communicated to you properly, our intent was not to force anyone to use our service but to provide a exceptional experience till the very end !! We do have 24 hour complimentary coffee and water and a Cappuccino machine, in additional to the free fitness and business center that is available to all our guests
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1,329 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Louisville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2013

Perfect location. Exceptionally friendly staff. Nice breakfast. Handy Limo service. Clean, well equipped rooms.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wingate-Buckhead-Mgr, General Manager at Wingate by Wyndham Atlanta/Buckhead, responded to this review, April 13, 2013
"Perfect" is such a compliment . We try our best . Thank you so much for placing us on such a high pedestal
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Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 11, 2013

Stayed here Final Four weekend. Being that our team won the national championship, my review may be skewed to the positive, but I think I would have made the same statements regardless. Nice place, good breakfast, very courteous staff. I'm not sure what rates are normally like, but they didn't completely jack theirs up for the Final Four as many places did. Limo shuttle service (anywhere within 3 miles I think it was) can get you most anywhere in Buckhead that you want to go, or it can get you to MARTA station if you want to go downtown.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wingate-Buckhead-Mgr, General Manager at Wingate by Wyndham Atlanta/Buckhead, responded to this review, April 13, 2013
Thank you for you "perfect" stay. Please come back and see us soon
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Camden
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

Great hotel, stayed here for the Final Four. Parking is free, takes about 40 min to get to Phillips Arena by bus/Marta. Breakfast is fair. Rooms are very clean and service is above excellent!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wingate-Buckhead-Mgr, General Manager at Wingate by Wyndham Atlanta/Buckhead, responded to this review, April 13, 2013
Final four was awesome. Thank you for staying with us and please come back and see us soon
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Delta
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

My daughter and I visited Wingate by Wyndham with a friend and her daughter during the dates, March 11-14, 2013. We absolutely loved everything about this hotel—the staff, the rooms and the location! Our room and bathroom (larger than regular size hotel rooms) were clean and wonderfully furnished. The hardwood floors were beautiful! Throughout our visit, housecleaning remained thorough and timely!
I was particularly impressed with the staff. My daughter (age 14) enjoyed going down to speak with Monique (who was extremely efficient at the front desk) and eating from the tray of daily displayed cookies. The limosine driver was wonderful! He was helpful, receptive and so pleasant! Free limo service within a 4 mile radius was a plus in an unfamilar city. We used the service daily!
Daily breakfast service was both, adequate and extensive. The cook to order chef was an older gentleman who was always pleasant and appeared to enjoy serving.
Though we were in the city during spring break for touring and college visits, I must say, our stay in the Wyndham was the PLUS that made our visit to Atlanta memorable!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wingate-Buckhead-Mgr, General Manager at Wingate by Wyndham Atlanta/Buckhead, responded to this review, April 13, 2013
Thank you so much for your awesome review. We are so glad that you and your daughter had such a grand time. And thank you for your kind words about our staff, we are blessed to have them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2013

The hotel room was great, very clean and spacious. The best part about the room was the bed, nice pillow top mattress with great pillows.

The room was only a small portion, the staff was not just friendly but always going out of their way to make sure you have everything you need. Being a first time visitor to the Atlanta area we decided to go with the public transportation and the Wingate had a limo shuttle to take us and pick us up from the MARTA stop, it was perfect.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2013

This was a great, convenient place to stay during the Final Four weekend. The limo ride to the Marta was nice- we never returned early enough (after 11pm) to utilize the return ride but it wasn't that bad of a walk back to the hotel from the Marta station. We could have easily grabbed a cab, but the weather was so nice we just chose to walk.

The 24 hour beverage station was a treat, we ended up saving a lot of $ forgoing Starbucks with the machine making pretty decent espresso shots. Breakfast had a smallish buffet but everything was really good! I have to speak up in defense of the omelette guy that we had- I can't see how it could possibly be the one people are commenting on. He was such a nice, southern gentleman!

This hotel has earned it's rating! Rooms were clean, beds comfy, and quiet.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Atlanta/Buckhead

Address: 3600 Piedmont Road NE, Atlanta, GA 30305
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Atlanta
#3 Family Hotel in Atlanta
#4 Business Hotel in Atlanta
#7 Green Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wingate by Wyndham Atlanta/Buckhead 3*
Number of rooms: 101
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Also Known As:
Wingate By Wyndham Atlanta - Buckhead Hotel Atlanta
Wingate Hotel Buckhead

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