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“Friendly but inexperienced” 2 of 5 stars
Review of Hotel Capitol Park Atlanta

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Hotel Capitol Park Atlanta
3.0 of 5 Hotel   |   450 Capitol Avenue, Atlanta, GA 30312 (Formerly Ramada)   |  
Hotel amenities
Ranked #73 of 188 hotels in Atlanta
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Friendly but inexperienced”
2 of 5 stars Reviewed yesterday NEW

I was looking forward to some southern hospitality, however while the service I received was friendly and warm, I was disappointed at standard service levels. No one at the desk could recommend a restaurant or even knew what might be close by. Service in the hotel restaurant was poor - I had soup served with a teaspoon that was already dumped into the bowl! While my room was acceptable, at least one morning, no dirty towels were replaced. The existing ones just rearranged.
It felt like the effort was there, but lack of experience and training led to inconsistencies at every turn, from pricing to food to room cleaning.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 people have reviewed this hotel

Traveler rating
    42
    27
    8
    11
    6
See reviews for
17
10
4
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

The best part of the stay here was the staff. They were all very friendly and accommodating, especially Janet Wright in the Grill restaurant. If you stay here, ask for her! She goes above and beyond, always greets you with a smiling face and has one of the most positive attitudes I've ever come across. After a long day of battling the crowds, she was a breath of fresh air!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroe, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My family stayed at this hotel for our visit to Zoo Atlanta, Georgia Aquarium and a Braves game. The hotel itself was very nice, clean, good food, great hot breakfast buffet. The hotel provides shuttle service, which got us to the aquarium, Turner field was in view from our room, walking distance. But the best thing about this hotel is the people. I told the manager I didn't know how he got such a nice bunch of people in one place, but he'd better keep them. Every employee we came in contact with greeted us with a smile and were so friendly and helpful. I felt like we were staying with family. My next trip to Atlanta will definitely be spent at Hotel Capitol Park Atlanta.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosaline B, Director of Sales at Hotel Capitol Park Atlanta, responded to this review, 3 days ago
Dear Jody H, thank you so much for taking the time to share your positive experience. We always appreciate comments from our customers so that we can serve you better. I am so pleased that you enjoyed your recent stay with us here at Hotel Capitol Park Atlanta, and we look forward to seeing you on your next visit.
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New Brunswick, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

While travelling to Atlanta for the Brave's game recently, I stayed at the Capital Park Hotel. Getting to the hotel an hour before the game was difficult and a lesson learn but the service at check in turn things around for us. We didn't realize how close we were to the stadium and was able to walk thus avoiding the traffic and parking fees. The manager at the desk was very helpful; not sure her name but remember it started with "C". Thanks to her and the entire team our experience was great and looking forward to the next visit.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosaline B, Director of Sales at Hotel Capitol Park Atlanta, responded to this review, 3 days ago
Dear Lawrence C, thank you for taking the time to give us your positive feedback on one of our staff members. This feedback will let us know what our staff is doing right and we like to reward employees for a job well done. We are glad that you enjoyed your stay and look forwarding to welcoming you back soon.
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Beaufort, South Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I booked this hotel through Hotwire and got a great deal on a three night stay. I was in Atlanta for a large conference and since I waited until the last minute, hotel choices in the city were limited. This hotel is within walking distance to Turner Field, which is great if you're in town for a Braves game. It's less than a 10 min walk to the stadium, super convenient! However, it's not within walking distance to other attractions or any restaurants. They do have a free shuttle service which is nice, it runs about every 30 min. If you park your car, they do charge $18/day to park at the hotel which I thought was a bit high considering the location.
The property is dated but clean, however, the AC unit in the my room was extremely noisy. I had to get out of bed to bang on it to quiet it down in order to sleep.
The back entrance to the parking lot had a sign that said "This door remains locked for security reasons. You must use your room key for entry." It was always unlocked.
There were room service dishes that remained in the hallway for 2 days!! I was grossed out every time I walked by that.
The staff was extremely friendly and it was nice to have a restaurant on site to grab breakfast.

Overall, for the price I paid I would stay here again. I wasn't expecting a 4 star hotel for $88/night. The drive to downtown to the conference center, Phillips Arena, and the aquarium was about 10 min so for that reason it was a great value to me.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosaline B, Director of Sales at Hotel Capitol Park Atlanta, responded to this review, 3 days ago
Dear threemonkeys278, thank you for taking time to tell us about your recent stay. Parking charges are standard for downtown Atlanta hotels. We do our best to ensure that our parking charges are listed on the websites that we manage and I apologize if that information was missed. I am sorry about the AC unit and that it was so noisy. The back entrance is open during the day, but it is locked at night, and can only be accessed through room key entry. The issues you raised have been documented, and we will keep your comments in mind while we work to improve our guest experience. Our hotel is under renovations, and I hope you will visit us again to see our new improvements, and to give us another chance to make things right.
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Schoharie, New York
1 review
4 of 5 stars Reviewed 1 week ago NEW

We had a wonderful experience at Hotel Capitol Park. We were in town to watch the NY Mets play the Braves. It was an easy walk to Turner Field with police directing traffic at every corner so you could cross the streets. The Hotel was accommodating with the shuttle van taking us to the World of Coca Cola and the Georgia Aquarium. The drivers were great! All the staff were friendly and helpful. I would definitely recommend this hotel to friends and family.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosaline B, Director of Sales at Hotel Capitol Park Atlanta, responded to this review, 3 days ago
Dear Diane B, thank you for your wonderful remarks, which I have shared with our staff. We really appreciate the kind words that you gave about Latasha and Julius, and even more thrilled that you enjoyed your stay. Thank you for staying with us and we look forward to welcoming you back, the next time your travels bring you to the Atlanta area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Capitol Park Atlanta

Address: 450 Capitol Avenue, Atlanta, GA 30312 (Formerly Ramada)
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Capitol Park Atlanta 3*
Official Description (provided by the hotel):
ABOUT HOTEL CAPITOL PARK ATLANTAFounded in 2014, Hotel Capitol Park is your home away from home located in the heart of Downtown Atlanta. The hotel’s convenient location offers guests access to Atlanta’s tourist attractions, restaurants, nightlife, and sporting arenas as well as the State Capitol and major trade and conference centers. A relaxing oasis in the middle of a vibrant metropolis, Hotel Capitol Park boasts 375 deluxe guest rooms, including eight accessible rooms and twelve suites, a brand new cardio fitness center, a rooftop pool deck with Downtown views, on-property food and beverage outlets and spa and fitness services. Hotel Capitol Park is located at 450 Capitol Avenue, Atlanta GA 30312. If you’ve hosted a meeting or event or stayed with us before, you will notice some changes have taken place around the property. We have recently renovated the cardio-fitness center and all 24,000 square feet of flexible event space. In the coming months, stay tuned for continued improvements including renovations of the lobby, upgrades to guest rooms, new entertainment, food and beverage opportunities, spa and fitness services and much more. ... more   less 
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Also Known As:
Holiday Inn Atlanta Capitol Hotel Atlanta
Atlanta Holiday Inn

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