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“Great Hotel, Great Price” 4 of 5 stars
Review of The Westin Atlanta Perimeter North

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The Westin Atlanta Perimeter North
4.0 of 5 Hotel   |   7 Concourse Parkway, Atlanta, GA 30328 (Perimeter Center)   |  
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Hotel amenities
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Complimentary Breakfast
Ranked #126 of 188 hotels in Atlanta
Key West, Florida
Top Contributor
71 reviews 71 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Great Hotel, Great Price”
4 of 5 stars Reviewed August 5, 2013

I read the reviews and was nervous about my choice but it was all for nothing. The Hotel needs attention, no doubt, but the Staff are friendly, attentive and make up for the shabbiness of the furniture and fabrics. It was a great stay and I could not have wanted anything more. The Heavenly beds are just that as well as the heavenly showers. We stayed on a Friday night but it was quiet at night, the room service food was fabulous. Be warned this is a Starwood Hotel and they tack on a hefty service charge onto the food orders. I can't wait to see the renovations at the end of the year. Do not hesitate to stay here.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RickRobbins, General Manager at The Westin Atlanta Perimeter North, responded to this review, August 18, 2013
I am glad you had a great stay at our hotel. We appreciate your patronage during your trip to Atlanta. I appreciate you notices our Associates service. We pride ourselves on the success of our Guests stay. I wanted to make you aware that the hotel will go through a complete renovation in the fall. We will have a new Hotel from the Guestroom, to the lobby, meeting rooms and restaurant. Please come back and experience our new Westin and the new Heavenly Shower on your next trip to Atlanta.

Be well,

Rick Robbins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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English first
Nashville
Top Contributor
54 reviews 54 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed August 3, 2013

I stayed at the Westin Atlanta North recently and found it to be a really pleasant stay! I was surprised when I read all of the negative comments about this property, because that was not my experience. I have not stayed in enough Westins to make comparisons, but I've stayed in plenty of hotels throughout my business and personal travels, and this one was very nice. It wasn't brand new, and it looked like they were preparing for upgrades. The welcome desk was prompt, efficient and helpful. My room was nice, comfortable bed and very clean. I loved the robe in my room...and the shower! The bar area was busy and very comfortable...lots of seating. The service was prompt. Overall, it was a very pleasant stay, the rates were good, and I would book it again.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RickRobbins, General Manager at The Westin Atlanta Perimeter North, responded to this review, August 18, 2013
Thank you for providing a review of our Hotel. I am glad you had a great stay at our hotel. I appreciate you notices our Associates service. We pride ourselves on the success of our Guests stay. You are right the rooms are comfortable and the Heavenly Shower is relaxing. You are correct we will be going through a complete renovation in the fall. We will have a new Hotel from the Guestroom, to the lobby, meeting rooms and restaurant. Please come back and experience our new Westin and the new Heavenly Shower on your next trip to Atlanta.

Be well,

Rick Robbins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charleston
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 31, 2013

Spent 3 nights in early July, while not a 4 star currently it might have been 20 years ago
but on the other hand not as bad as some. Sure the place need some rehab but the location is great and the lobby is kinda nice,the rooms are a little on the small size

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RickRobbins, General Manager at The Westin Atlanta Perimeter North, responded to this review, August 18, 2013
I am happy you enjoyed you stay at our Hotel. I agree the Hotels location is great. I wanted to let you know that the Hotel will go through a complete renovation in the fall. We will have a new Hotel. Please come back and experience our new Westin on your next trip to Atlanta.

Be well,

Rick Robbins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2013

I would like to start by saying I have stayed in alot of Hotel from 5 stars to 3 stars over my life time and customer service has always been important to my family. My husband's birthday is today and I wanted to get away for a night. I went by the hotel a few days before and asked to see the rooms as this was a speacial birthday (50) and I did not want any surprises. The front desk Director Joshua made sure Slyvia showed me the current rooms as well as what the rooms would look like after the remodel that will start in November. He then offered to upgraded my room to a suite because it was my husband (50) birthday which I thought was going above and beyond to make someelse's birthday special. Upon check in Warren who I also met earlier last week was working and made sure we were taken care of, I ordered wine and fruit and it was late getting to the room so I called down and a few minutes later Warren showed up at the room with the wine and food and said they were short staffed so he went and fixed it himslef to make sure we got it because he too knew it was my husband's birthday and wanted his day to be special. He came in and told my husband happy birthday and that I had come by the hotel earlier in the week to make sure his birthday was special. I thank eveyone for making sure we had a great time and a wonderful birthday. You all have a customer for life and we will see you in a few weeks for my birthday there no other place I would rather be and no other people I would rather be with!!!!!!! I will tell everyone I know customer service is alive and well in Atlanta!!!!!!!

Room Tip: Corner suites are large and sunny and the beds are great!!!
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RickRobbins, General Manager at The Westin Atlanta Perimeter North, responded to this review, July 30, 2013
Thank you for taking the time to review our property. I am glad you had a great stay. We pride ourselves on our Guest Service and I appreciate you noticed. Joshua, Sylvia and Warren do a great job. When your travels take you to Atlanta again, please come back and visit us.

Be well,

Rick Robbins
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 28, 2013

We went last year and it was decent. However this year was a freak show!! Most of the guests were dressed so inappropriate as if there was a secret escort service being ran! There is not much you can do with the guests that check in but the staff was wonderful. We had breakfast buffet the staff there was excellent as well. Going around second time definitely not family hotel!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RickRobbins, General Manager at The Westin Atlanta Perimeter North, responded to this review, July 30, 2013
Thank you for selecting our Hotel for your visit to Atlanta. I am glad you enjoyed the Lakeside Grill Breakfast Buffet and our excellent Associates. We pride ourselves on our Guest Service. You are correct we do get all types of Guests that visit our Hotel. All of our Guests are welcome and are made to feel comfortable. When your travels take you to Atlanta again, please come back and visit us.

Be well,

Rick Robbins
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
1 review
4 of 5 stars Reviewed July 28, 2013

My 1st experience with Westin was GREAT!!!!!! From beginning to end. The front desk clerk Warren made sure all of my needs were met in a timely fashion. I recommend this property to everyone its close to everything and the hotel staff was GREAT!!!!! Thank you Warren for your help and wonderful smile!!!!!!!!!


Very Happy Customer

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RickRobbins, General Manager at The Westin Atlanta Perimeter North, responded to this review, July 30, 2013
I am glad you had a great visit at our Hotel. Thank you for staying with us. I appreciate your acknowledging the exceptional service you received from Warren. He does an exceptional job. The next time your travels take you to Atlanta, please come back and experience Westin at its best.

Be well,

Rick Robbins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
5 of 5 stars Reviewed July 28, 2013

I had a wonderful stay at the Westin Atlanta Perimeter North. All staff that I interacted with was very friendly at check-in, banquets, bellman, restaurant, and concierge. It is a great location near shopping and very relaxing environment. I didn't have any worries about a clean room. I felt very comfortable in my room. I slept well as the beds were very comfortable. Valet parking is available if desired, but I enjoyed the complimentary self parking option. I wish I had more time to experience more hotel amenities

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RickRobbins, General Manager at The Westin Atlanta Perimeter North, responded to this review, July 30, 2013
So glad you had an awesome experience on your trip to Atlanta. I am thrilled you enjoyed your stay and the amenities of our Hotel. You are right our Associates do an exceptional and I appreciate you noticed. Our location is perfect for a relaxing weekend, shopping and great dining. When you have a chance please come back and experience our Westin at its best.

Be well,

Rick Robbins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Atlanta Perimeter North

Address: 7 Concourse Parkway, Atlanta, GA 30328
Phone Number:
Location: United States > Georgia > Atlanta > Perimeter Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Luxury Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Atlanta Perimeter North 4*
Official Description (provided by the hotel):
Our hotel is less than 30 minutes from downtown and the city's major attractions. Situated on a private lake, guests will be sure to enjoy this tranquil retreat from the city. ... more   less 
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Also Known As:
The Westin Atlanta North At Perimeter Hotel Atlanta
Westin Atlanta North
Atlanta Westin

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