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“Okay, not great” 3 of 5 stars
Review of Atlanta Marriott Buckhead Hotel & Conference Center

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Atlanta Marriott Buckhead Hotel & Conference Center
3.5 of 5 Hotel   |   3405 Lenox Road Northeast, Atlanta, GA 30326 (Buckhead)   |  
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Ranked #81 of 188 hotels in Atlanta
New Hartford, CT
Top Contributor
61 reviews 61 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
55 helpful votes 55 helpful votes
“Okay, not great”
3 of 5 stars Reviewed November 23, 2013

Stayed 2 nights on business. Hotel staff was very pleasant and helpful. I had a first floor room overlooking the parking garage, with the walkway into the hotel right next to my room. Good thing there are blackout drapes in the room as the lights from the garage shined right into the room. There would be absolutely no privacy if the drapes weren't drawn at all times. Also a good thing I'm not terribly short, as the handles to pull the drapes closed were quite high.

Room was noisy, and you could hear sounds from neighboring rooms, people in the hallway, the parking garage, etc. Two double beds. Mattress was comfortable, however the pillows were very thin and hard. The duvet on the bed was stained and ripped, so I removed it from the bed. When I checked out I mentioned it to the front desk clerk and she was very apologetic and indicated that if I had called they would have been happy to take care of these things for me. Other than that, the room was okay, bathroom clean, shower nice, sufficient hot water and pressure. Towels were thin and not the nice fluffy ones I've come to expect at hotels.

Two options for breakfast buffet with a nice selection if you don't want to do room service.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, November 27, 2013
Thank you for taking the time to share your thoughts. Although you acknowledged the helpfulness of our friendly staff, we are disappointed that your stay was not the stellar experience we hope for our guests. We would like to reiterate what our front desk associate mentioned, please don’t hesitate to reach out to us while you’re here. Our staff is always happy to ensure guests enjoy a comfortable stay. We do appreciate that you took the time to alert us to areas of your accommodations that were amiss, allowing us to look into your concerns and make certain that our rooms are at their best. Thank you, we hope to have the pleasure of welcoming you back again in the future.
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307 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
Cambridge, United Kingdom
Top Contributor
69 reviews 69 reviews
67 hotel reviews
Reviews in 52 cities Reviews in 52 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 22, 2013

Stayed here for 4 nights on business in November 2013.

As I drove up to the hotel my heart sank, it is classic 1970's concrete and I have stayed in many where the interior matched the exterior - but not here.

The public areas were nicely done, and the bar / restaurant area is very good (food good too).

The room was not huge, but very nicely appointed & contrary to other reviews I wasn't bothered by any noise (I was in a rear facing room).

I have stayed in the Westin (the other side of the mall) before & would probably prefer the Westin, but the Marriott is a very good choice & nearer the MARTA.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, November 27, 2013
At the Atlanta Marriott Buckhead Hotel & Conference Center we are proud to offer luxurious accommodations in the heart of Buckhead as we recently completed a multimillion dollar update to our property. We are glad you found our atmosphere open and inviting and our guest rooms to be a comfortable fit during your stay. Our central location, as you mentioned, is just one block from MARTA’s Lenox Station. Thank you for sharing your thoughts, we hope to have the pleasure of welcoming you back again soon.
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Maple Glen, Pennsylvania
Top Contributor
89 reviews 89 reviews
24 hotel reviews
Reviews in 41 cities Reviews in 41 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 20, 2013

Sleep will be an issue for you at this hotel. You'll hear toilets flushing all night. Noisy hallways and poor soundproofing of windows will also be troublesome for light sleepers. TV signal goes in and out making it impossible to watch certain channels (e.g., NBC, ESPN). In addition, I had called the day before arrival to specifically make sure feathered bedding was removed from my room. This was not ready, and I didn't check in until after 5:00PM.

Room Tip: Pick another Buckhead property.
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, November 27, 2013
We are so sorry to read of the difficulties you experienced during your recent stay and hope you’ll accept our sincere apologies for the oversight regarding your accommodations. It is clear we missed a key opportunity to impress you with the attentive service we’re known for and regret any inconvenience. It is disappointing to read that outside noise caused you any disruption and wish we were made aware of this while you were here so that we could have resolved the situation on-site, when it mattered most. Thank you for sharing your thoughts, we hope you’ll reconsider another visit in the future.
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Montgomery, Alabama
Top Contributor
51 reviews 51 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 19, 2013

We recently spent a short time at the Marriott Buckhead for a regional conference. First, I want to note that the adage, "you can't judge a book by its cover," definitely applies to this Marriott. As we approached the hotel, I was disappointed by its outdated appearance. However, once we entered, I was more assured by an updated, but not elaborate, appearance. The room was fine -- spacious but not large, clean and comfortable with a modern decor. The reception at the desk was efficient, and the bell hop and parking attendants were helpful. Although the hotel is within walking distance of many of the popular Buckhead malls, stores, and restaurants, there is a shuttle service available for local areas. While on site, I only had the buffet breakfast at the hotel. It was plentiful with many good choices. The service was very good. Overall, I would recommend the Marriott Buckhead as a reasonable place to stay while in the area.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, November 27, 2013
It brings us great joy to read about your enjoyable stay and high recommendation of the Atlanta Marriott Buckhead Hotel & Conference Center. We’re delighted that you experienced comfortable accommodations, helpful service and enjoyed a number of our convenient amenities. Thank you for sharing your story, we look forward to the next opportunity we have to welcome you back.
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US
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 16, 2013

The Atlanta Marriott is just across the street from Lenox Mall and another block away from Phipps Plaza. It is very conveniently located for shopping and walking to nearby restaurants. Nice hotel and a great stay for 3 nights. We were there with a conference that had negotiated a special rate on rooms, parking, and wifi. If the price is right (again I cannot judge for a regular stay) this is a very nice hotel in a great spot.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, November 20, 2013
Whether you’re in town for business or leisure, the location of the Atlanta Marriott Buckhead Hotel & Conference Center is perfect for exploring the area. Our property, as you mentioned, is steps from the Lenox Square Mall as well as a number of great restaurants and area attractions. We appreciate that you shared thoughts from your stay. Just as you enjoyed a rate that featured complimentary amenities such as parking and Wi-Fi, many of the special offers on our website include these benefits and more. We hope you’ll take a look before booking your next visit with us, thank you.
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Charlotte
Top Contributor
60 reviews 60 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 9, 2013

Just stayed here for 3 nights. No complaints. As a frequent business traveler I get to stay in many properties and I've learned to appreciate good service and value when comparing hotels. This is a very good choice in a select area of Atlanta. The location is great and I really liked the attentive staff, especially Marlene at the Concierge lounge who was very sweet and made me feel like I was visiting my mother's house with all the good sweets and hor d'oeuvres to offer. Believe me, after a long day of work it's a great treat. The morning lady at the concierge lounge- not sure if her name is Gladdys- was also very courteous and attentive and she deserves kudos too. Overall, I plan to stay at this property again when visiting Atlanta area.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, November 11, 2013
Thank you for choosing the Atlanta Marriott Buckhead Hotel & Conference Center and for your review. Providing top notch service to our guests is of the utmost importance to us as we wish to create an experience that inspires a return visit. We are delighted that you found the service our staff provided to be friendly and attentive at every turn, especially in our Concierge Lounge. Thank you again, we hope to welcome you back during your next business or leisure trip to Atlanta.
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Grand Rapids, Michigan
Top Contributor
85 reviews 85 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 27, 2013

Was here for three nights over a weekend and had a good time. Clean and comfortable. A bit noisy at night in the hallways but there was a large group of young people here on a school trip. Staff was friendly and helpful. Price was acceptable for the location.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarrriotBuckhead, General Manager at Atlanta Marriott Buckhead Hotel & Conference Center, responded to this review, October 30, 2013
Thank you for reviewing your recent weekend stay at the Atlanta Marriott Buckhead. We are truly pleased to learn that you enjoyed your stay and considered your visit to our central location in Buckhead to be a value. It is our hope to welcome you back during your next trip to Atlanta.
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Additional Information about Atlanta Marriott Buckhead Hotel & Conference Center

Address: 3405 Lenox Road Northeast, Atlanta, GA 30326
Phone Number:
Location: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Family Hotel in Atlanta
#91 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Atlanta Marriott Buckhead Hotel & Conference Center 3.5*
Official Description (provided by the hotel):
The Atlanta Marriott Buckhead Hotel & Conference Center is located in the heart of Buckhead, the shopping, dining and entertainment district of Atlanta, walking distance to Lenox Square Mall, Phipps Plaza and MARTA- Lenox Station. The Atlanta Buckhead Hotel just completed a multimillion dollar renovation, offering upscale amenities. Enjoy fine dining in our signature restaurant, Shula's 347 Grill and the latest sporting events in Shula's 347 Lounge. The hotel has covered self parking and valet parking available. ... more   less 
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Also Known As:
Atlanta Marriott Buckhead Hotel Atlanta
Atlanta Marriott Buckhead Hotel And Conference Center
Sheraton Atlanta

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