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“Great Location for Atlanta Site Seeing” 4 of 5 stars
Review of Hilton Atlanta

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Hilton Atlanta
4.0 of 5 Hotel   |   255 Courtland Street, NE, Atlanta, GA 30303 (Downtown)   |  
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Ranked #96 of 190 Hotels in Atlanta
Central New Jersey
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
“Great Location for Atlanta Site Seeing”
4 of 5 stars Reviewed April 10, 2009

The best thing about this hotel is its GREAT location. First, if you are coming from the airport, the MARTA stops about 2 blocks away from this hotel. Second, the hotel is within walking distance to major Atlanta sites: CNN, Coca-Cola World and even the MLK Memorial (walk here only during the day time and on your way make sure to stop by Thelma's Rib Shack on Auburn for some delicious, authentic Southern home-cooking). The hotel is clean and the staff are very nice. The downsides: the hotel's ammenities and decor are a bit dated. Also, the hotel is GIGANTIC and is often the host for many reunions, conferences, etc. As such, the lobby and elevator area can be a little chaotic at times. This sometimes make the hotel feel a little impersonal. Additionally, you are charged extra to use the internet in your room. This service is offered as a free standard at other hotels and the Hilton ought to follow suit.

  • Stayed November 2007, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,161 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, Nc
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed April 8, 2009

Stayed 3 nights as part of a sports group (41 rooms). A disappointment from the moment we pulled in to the valet & tried to park in the hotel garage. Had to park in cross street garage because of "small number of SUV spaces". Paid $21-$32 per day for that with no in & out ability. The sports tourney that we attended has been in Atlanta for years now with 1000's of families booking every year. Everyone working in this hotel appeared to be surprised by the number of people coming. I had booked 2 adjoining rooms (months ago) & no one at check-in could find any request for that. The first night we stayed in a double (no queen beds, these are real double beds). After being very firm with a desk manager at check-in & sending an irate email from my room (internet $12.95/day) we did get 2 rooms for the next 2 nites one floor above current construction level. When we entered one of our rooms upon moving, a valet/bellman was sitting in our room watching TV! Waited 20 minutes in restaurant for water & menus. 4 elevators; 19 floors; 1,240 rooms with at least 1000 teenage athletes plus families. Typical wait for elevator was 20-30 minutes. Then our bill had both rooms for 3 nites. The only positive I have is that room service was delivered exactly on time even if the food was so-so. Business Center is a FedX/Kinko site: All equipment credit card accessible only.

  • Stayed April 2009
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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wellesly
1 review
2 of 5 stars Reviewed April 4, 2009

horrible experience. every employee i came across thought this was about them not the guest. stayed on concierge floor and person there was worse employee i have ever come across. arrogant, condescending, rude. you can imagine if she was handling the high value, frequent traveler guests, picture the behavior of the others who handle "regular" guests. even after complaining senior management team was completely dimissive in spite of several issues. rooms were average but hotel was under construction. went to Atlanta a week later and stayed at Marriott downtown which seems a little older but rooms very nice and employees excellent

Stayed February 2009, traveled on business
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Toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 1, 2009

I regularly stay at Hilton Hotels and normally am pleased with the experience. The service at this hotel was horrible.

We booked a non-smoking room and when we checked into our room it smelled of cigarette smoke and had an ashtray with matches. The desk attendant apologized and said that on the system it was listed as non-smoking even though it is on the smoking floor. She provided us with another room. We proceeded to the room, opened the door and heard a scream- the room had been given to someone else and she was changing as we entered the room. We then got a third room but when we tried to use the key, she hadn't coded the card and we couldn't get in the room. We finally got in the room but it was again a smoking room. Exhausted at this point we kept the room because the smell was tolerable. However, during the evening our neighbours started smoking and the smell quickly filled up our room from under the adjoining door.

The hotel itself is old, rundown and is in need of a facelift. This is the worst Hilton I have stayed in.

  • Stayed February 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Johnson City, TN
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 1, 2009

This hotel has every opportunity to be first-class and squanders it. Our first clue that we would spend a lot of time waiting during our stay was check-in, which took over twenty minutes. We were a group of eleven with three rooms, all of which were on the same credit card, so I'm not sure what took so long considering we were the only people in line at the time.

Most of the staff barely spoke English. Although they were often eager to offer assistance, the information they gave was usually wrong. Even something as simple as, "Where's the nearest coffee shop?" would garner an answer like, "Oh, about six miles away." Later we would discover a Starbuck's within two blocks. Thank God for GPS.

The rooms had few amenities. No microwave, no mini-fridge, and a two-cup coffee maker. The TV, while huge, had been modified to prevent any sort of hook-up with our DVD player to force you to pay $16 for a rental from their service. Breakfast is not included, and if you want half a grapefruit it'll cost you $6. You might think I'm joking, but no. Hilton is only interested in customers who are living off of their corporate accounts without accountability. Even wi-fi in your room will cost you $13/day.

There's a big pool, but it's not heated and even though the day was warm (80's) getting in was like swimming on a glacier. My three children had a horrible skin rash afterwards due to faulty chemical balances. It kept them awake all night, which was already a problem due to the 1) extremely loud conference attendees on our floor and 2) awfully uncomfortable beds.

Speaking of conferences, there were two separate conferences during the weekend of our stay. With about 3,000 attendees you'd think the hotel would make sure all the elevators were operational. No. Two never opened at all. Two became top-floor-and-lobby-only after 5 p.m. The other four were so packed that I became intimately acquainted with the bodies of total strangers on more than one occasion. This was after waiting for twenty minutes for an elevator to open on the Lobby level at all (both the conferences were on the second floor so the elevators were kept busy between that level and the rooms levels). In case you think I was just being lazy, our room was on the 20th floor and that's hardly doable with a toddler in a stroller--or out of one, for that matter.

The staff weren't very communicative. On our third night we asked if our rooms could be transferred to adjoining rooms. They said, sure! And took about fifteen minutes on the computer to clear it. At the last minute, one of our party said, "Hey, you're not going to charge us the $75 early check-out fee, are you?" Well, yes, as a matter of fact they were, even though we WEREN'T CHECKING OUT. We just wanted to switch to rooms that were connected! It didn't matter, but they weren't going to tell us and not everyone has an extra $75 to drop on an incidental. I guess the downtown Atlanta Hilton is only interested in the sort of customer who does.

  • Stayed March 2009, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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pace,fl
1 review
5 of 5 stars Reviewed March 31, 2009

The hotel is undergoing construction, all of the rooms are done they are just finishing up the front entrance.. so you have to do a little bit of waking around but its worth it. The rooms are amazing gorgeous views, wonderful linens, black granite counter tops in room and bathroom, and great flat screen tv. TRADER VIC'S IS AMAZING. ENOUGH SAID. THE BEST FOOD EVER. And the evelyn and crabtree products are the best. housekeeping will clean your room the entire time your there top to bottom and replace any produts used the entire time your there. Everytime we called down for something it was up within 5 minutes no request was too much they waited on my family and i hand and foot practically. There are drawbacks. The parking garage is for vehicles smalled than 6" , they only have 3 sets of elevators for a 29 floor hotel so you play the waiting game and there are still some renovations going on and the internet is not free but other than that its totally worth it.

  • Stayed March 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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charlotte, nc
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 28, 2009

This hotel has every opportunity to be a solid location in a fantastic city; but the front desk service will keep that from happening. When we arrived to check in to our ten rooms, we were delighted to be able to check in a bit early. Quickly, however, we were disappointed that what we were told ahead of time wasn't possible. They do not offer cots in any rooms that are not suites. They certainly could change our accommodations for an extra $100 per room per night. The website states a $24 valet parking, but our 15 passenger vans were $30 each (without discussion). Though we had prepaid for the ten rooms with school credit card, they could not check us in without swiping the card or receiving a fax from the school with approval. An hour later, we had to use our personal credit cards to get into the rooms. Eventually, the hotel said they received the fax (though our office had stamped times of forty minutes into our waiting time) and switched the holding card to the school card.
There is no free Internet connection in the room; and according to the front desk, even if you put a "do not charge anything to this account" for incidentals, the Internet will still incur a charge... it "slips by."
We stayed during a very rainy week and I misplaced my umbrella while our group was moved from one waiting area to the lobby. The next morning, in thirty minutes, I talked to three different people at the Bell Captain's desk, having to re-explain my request for lost and found. I was told twice that the only person with a key to the lost and found had left the hotel (at 9 AM) for a few minutes. The third young man, who was trying his hardest to accommodate me, was receiving attitude from the security officer he contacted directly. The bellman apologized for calling "his direct line, though the matter was time sensitive" ; and he asked the officer if he could "see the young lady at his desk" obviously having to move someone to help me. Ultimately I found my umbrella behind the front desk (no one had taken it to lost and found).
The room was very nice and the bed was comfy, but for $180/night it was a hassle. The front desk male was pleasant as he continued to tell us no; but the female was not even pleasant. She kept wanting us to move aside (though no one was behind us).
Housekeeping was knocking on the doors in our hall at 7 AM.
The amenities available all come at a hefty and literal charge.

  • Stayed March 2009, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Atlanta

Address: 255 Courtland Street, NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta > Downtown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Atlanta
#85 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Atlanta 4*
Number of rooms: 1242
Official Description (provided by the hotel):
The Hilton Atlanta hotel in downtown Atlanta is just blocks to some of the best attractions in the city including the Georgia Aquarium, CNN Center and the Georgia World Congress Center. Hartsfield-Jackson Atlanta International Airport is a fifteen minute drive from the hotel. Enjoy the stylish, modern, rooms and great on-site restaurants, including Nikolai’s Roof, and Trader Vic’s. Guests can also take advantage of a complete recreational menu including a fitness center with cutting-edge equipment, outdoor swimming pool, outdoor running track, and tennis and basketball courts. Our convention hotel offers 119,000 sq. ft. of flexible function space with the latest technology for great meetings and events. ... more   less 
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Also Known As:
Hilton Atlanta Hotel Atlanta
Atlanta Hilton Hotel
Hilton Hotel Atlanta

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