I regularly stay at Hilton Hotels and normally am pleased with the experience. The service at this hotel was horrible.
We booked a non-smoking room and when we checked into our room it smelled of cigarette smoke and had an ashtray with matches. The desk attendant apologized and said that on the system it was listed as non-smoking even though it is on the smoking floor. She provided us with another room. We proceeded to the room, opened the door and heard a scream- the room had been given to someone else and she was changing as we entered the room. We then got a third room but when we tried to use the key, she hadn't coded the card and we couldn't get in the room. We finally got in the room but it was again a smoking room. Exhausted at this point we kept the room because the smell was tolerable. However, during the evening our neighbours started smoking and the smell quickly filled up our room from under the adjoining door.
The hotel itself is old, rundown and is in need of a facelift. This is the worst Hilton I have stayed in.
- Official Description (provided by the hotel):
- The Hilton Atlanta hotel in downtown Atlanta is just blocks to some of the best attractions in the city including the Georgia Aquarium, CNN Center and the Georgia World Congress Center. Hartsfield-Jackson Atlanta International Airport is a fifteen minute drive from the hotel. Enjoy the stylish, modern, rooms and great on-site restaurants, including Nikolai’s Roof, and Trader Vic’s. Guests can also take advantage of a complete recreational menu including a fitness center with cutting-edge equipment, outdoor swimming pool, outdoor running track, and tennis and basketball courts. Our convention hotel offers 119,000 sq. ft. of flexible function space with the latest technology for great meetings and events. ... more less
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- Also Known As:
- Hilton Atlanta Hotel Atlanta
- Atlanta Hilton Hotel
- Hilton Hotel Atlanta