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Hilton Atlanta: Traveler Reviews

4.0 of 5
255 Courtland Street, NE, Atlanta, GA 30303 (Downtown)
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Hilton Atlanta
Ranked #82 of 194 hotels in Atlanta
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889 reviews from our community

Traveler rating
    223
    317
    214
    85
    50
See reviews for
Families
128
 
Couples
173
 
Solo
97
 
Business
381
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Michigan
Top Contributor
117 reviews 117 reviews
46 hotel reviews
Reviews in 46 cities Reviews in 46 cities
115 helpful votes 115 helpful votes
“Perfectly nice place to stay in downtown Atlanta - pool two tennis courts”
3 of 5 stars Reviewed March 6, 2013

This Hilton is clearly an older property but has been updated and is a very clean, comfortable place to stay in downtown Atlanta. I only gave it an average rating because you might be able to find a more modern hotel for the same or better price in the area. Rooms do have all the technical amenities - flat screen tv, internet access, lots of outlets etc - but the plumbing, for example, isn't the best. Took 10 minutes to get hot water in the shower, shower heads were old and sprayed water all over, etc. Also, the main areas weren't what I would call "attractive". There appeared to be a very nice exercise facitity and an outdoor pool and two tennis courts - a real plus in the city! So if the price is right, you like Hilton's or want a pool and/or tennis courts this is the place.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask PatienceWonderful about Hilton Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review
March 13, 2013
Thank you for your feedback in regards to water temperature. We encountered an issue with our water heater and it was quickly addressed, however, I apologize that it wasn't resolved sooner. We are currently replacing our old unit and don't foresee any additional issues. Thank you again for your review and I invite you to stay with us the next time you return to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Ugh!”
2 of 5 stars Reviewed March 6, 2013

This was by far the most disappointing stay I've ever had at ANY Hilton. Before I left the Front Desk, I checked to confirm that I had received my requested room-type and was told I had not. I understand that happens, but when I asked if a room with just one bed was available, I was given an abrupt "NO" without anyone ever actually bothering to look at a computer monitor or press a single key on a keyboard. No apology, and no effort - Nice start to the stay. Unfortunately, things did not improve from there. My room had a strong unpleasant smell of mold / mildew / ???, and the bathroom floor was so gross that I did not want to walk on it without shoes. Exec Lounge breakfast was minimal. On the plus-side, the gym was pretty descent, the restaurant downstairs served food late into the evening, and the staff there were very nice. Ultimately though I wouldn't recommend this hotel to anyone.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask J-Period about Hilton Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review
March 11, 2013
I appreciate your candid review of your recent stay with our hotel. I apologize for the room assignment not meeting your expectations as comfort and safety is my highest priority for our guests. While room type requests cannot be met every time, I have reviewed your comments with our front desk team. However, I would also like to apologize for the inconveniences you experienced in your guestroom. I've worked with the appropriate team members to ensure that we correct all issues. Thank you again for your feedback and I invite you to stay with us the next time your travels bring you to the area.
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“Great rooms, average lobby”
3 of 5 stars Reviewed March 6, 2013

Rooms are well appointed, clean and comfortable beds. The lobby around the elevator is in need of a re-paint as it is looking a little tired. Repeated struggles with inoperable room key card, but these are minor concerns against an otherwise very clean hotel with great breakfast and dinner service.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by LorenzoVisentin for Atlanta
Ask LorenzoVisentin about Hilton Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review
March 11, 2013
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of our lobby. We will take your comments under consideration as we work to improve our guest experience. We hope you will come visit us in the future.
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Livingston, Alabama, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice Rooms and Great Service”
4 of 5 stars Reviewed March 6, 2013

The rooms were in very good condition and were attractive and clean. The service was very good and Starbucks (in the lobby) was open 24 hours a day and had free WiFi. The only negative was that the common areas, such as hallways, lobbies and lounges, looked a little out of date, especially compared to the Marriott across the street. However, I was able to book a room at the Hilton Atlanta for $100 less per night than at the Marriott, more than off-setting the slightly out-of-date common areas.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask L G about Hilton Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helena, Alabama
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
60 helpful votes 60 helpful votes
“Good Experience (Mostly)”
4 of 5 stars Reviewed March 4, 2013

We stayed at this hotel after receiving a really good rate on Hotwire. When we arrived, we were pleased to find the room very clean and comfortable with high quality linens. No problems with the bathroom or the shower, and I thought that the water pressure was pretty good for a hotel. We tried to save money on parking by using a public lot and misread the expiration time on our ticket. As a result, we were booted, and had to pay $75. Just note: overnight hotel parking costs $14/day and expires at noon the next day (not midnight). We used an outside lot, and felt safe using it over the weekend as the area has a lot of foot traffic, even at night. There is a ton of public parking within easy walking distance of the hotel. There are plenty of restaurants, a food court and a 24h CVS within easy walking distance. The walk to the aquarium is a moderate one (but with an uphill stretch when you return to the hotel). I'd be happy to stay there again for a discounted rate, or if I were attending a conference.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask economom about Hilton Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Atlanta

Also Known As:
Hilton Atlanta Hotel Atlanta
Hilton Atlanta Hotel
Atlanta Hilton Hotel
Hilton Hotel Atlanta
Atlanta Hilton
Address: 255 Courtland Street, NE, Atlanta, GA 30303
Phone Number:
Region: United States > Georgia > Atlanta > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotels in Atlanta
#51 Family Hotels in Atlanta
#74 Business Hotels in Atlanta
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Hilton Atlanta hotel in downtown Atlanta is just blocks to some of the best attractions in the city including the Georgia Aquarium, CNN Center and the Georgia World Congress Center. Hartsfield-Jackson Atlanta International Airport is a fifteen minute drive from the hotel. Enjoy the stylish, modern, rooms and great on-site restaurants, including Nikolai’s Roof, and Trader Vic’s. Guests can also take advantage of a complete recreational menu including a fitness center with cutting-edge equipment, outdoor swimming pool, outdoor running track, and tennis and basketball courts. Our convention hotel offers 119,000 sq. ft. of flexible function space with the latest technology for great meetings and events. ... more   less 
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