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“Urine Stained SheetsStayed here for business. Got in late that night and didn't think to examine the sheets. Gross!” 1 of 5 stars
Review of Hilton Atlanta

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Hilton Atlanta
4.0 of 5 Hotel   |   255 Courtland Street, NE, Atlanta, GA 30303 (Downtown)   |  
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Staycation from $84!
Ranked #94 of 188 Hotels in Atlanta
Highlands, North Carolina
1 review
2 helpful votes 2 helpful votes
“Urine Stained SheetsStayed here for business. Got in late that night and didn't think to examine the sheets. Gross!”
1 of 5 stars Reviewed January 16, 2013

Stayed at this hotel because it was close to a trade show related to our business. We got back to the hotel late and didn't think to examine the bed sheets. The next morning, when it was light and I was sitting in the bed, I noticed the urine stains; gross!!! We were not supposed to be charged for the room, but once again they did not take care of business, so I had to take time out of my day to call and make sure the charge was removed. Management for this hotel needs to get their act together!

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review, January 17, 2013
Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you encountered. We appreciate you bringing this to our attention and know our guests deserve better. We will make every effort to ensure our rooms meet the highest housekeeping standards. However, I would like to apologize for the lack of service you received as well. If you would like to discuss this further, please don't hesitate to contact me directly. We hope you will give us a second chance if you visit our area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,848 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hawthorne, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2013

I am a frequent traveller and rate many hotels based on each competitive brand. Hilton Atlanta ranks in the top 10, probably top 5 world-wide for service, value, attention of returning guests and attention to ANY guest in need.

The property is centrally located to anything and everything Atlanta offers with a myriad of options for transportation. The rooms, especially upgrades for Hilton Honors members, are always clean, well appointed and ready for occupancy. On the one rare occasion where my room was not ready for occupancy the stafff quickly and deftly resolved the issue with do disruption to me.

Most hotels forget that they are in a customer service business. Hilton understands this very well, especially the Atlanta Hilton. Customers, regardless of rank or status, are the reason for the business. Service is the vehicle for ensuring each customer has an enjoyable (and hopefully repeatable business). Hilton Atlanta carries this off quiet well. Eric Topping, Consierge at the Executive Level, is by far the best at his profession. If you need anything, have a problem or just need recommendations for a good show or resturant - ask Eric.

Room Tip: Executive Level access is a fantastic experience if you can get the upgrade. If not, it worth the s...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muenchen
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 15, 2013

We had a very good night rate and were given a room on a high floor. We could sleep with a very nice view to atlanta! The room itself was very clean, the hotel is typically american, the lounge was closed during our stay but we could use the restaurant at the ground floor of the hotel.

Parking is a little bit to expensive, but its a city hotel..

Room Tip: High floor to get a nice view!
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Stayed December 2012, traveled as a couple
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Woodbridge, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2013 via mobile

I would stay here again!!! I booked last week and expected to pay much more. The king room was very spacious and the Herman Miller desk chair was fantastic.
The club chair had no support :(.
2 block walk to the mart. Great hotel experience.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cincinnati
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 10, 2013

I have stayed at this hotel two times now because it is walking distance to the Coca Cola Museum, the Aquarium and CNN, and it accepts dogs. What I like most about it is that they don't make you go through the back door and hide your pup. No, you can walk through the lobby and you still get friendly looks. They are very accommodating and always friendly.
The only reason I am giving it a 4 rating is because I think they could have handled the masses of the big Passion Meeting a little better and reserved one elevator for other hotel guests. So, doggie and I ended up running down and up the 25 floors on the stairs. But it was a good workout for both of us.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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North Carolina
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 10, 2013

It has taken me a while to write this, but we had an amazing experience at the Hilton Atlanta Downtown. The hotel is in the heart of everything, and since we enjoy walking in urban landscapes, it was an easy walk to the Coca Cola museum, CNN (where my brother in law works and where we did the tour), that great park area and the Hard Rock. We had a baby and an older child with us, and we were upgraded to an executive club level floor, with a travelzoo special at the time. We really enjoyed the club level floor, and yes we took our kids to the club level for snacks, but we made them behave of course. Also, the hotel staff was helpful and the room was nice with little noise. The only noise came from the marathon one morning in the streets of downtown, but that was more interesting than annoying. The hotel bar was nice (we got a babysitter) and seemed to be a happening spot. Great place to stay!

Room Tip: If there is an upgrade available to the executive club level, I would recommend it, even at a modera...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2013

We stayed here twice on our the road trip. The first time was on 12/23/12 and the second time was on 1/2/13. Both time was amazing. The hotel is located in midtown so if you are planning on visit attraction such as coca-cola world, aquarium, or the CNN, its a great place to stay. Parking cost $21. its a bit pricey but its located in the downtown area so its expected. The building and parking garage looks a bit old but inside the building its still great. The garage might really need some work. The room is clean and the bed is comfy. The staff are friendly and helpful. I would definitely stay here again when I return to Atlanta.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Atlanta

Address: 255 Courtland Street, NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Atlanta
#85 Business Hotel in Atlanta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Atlanta 4*
Number of rooms: 1242
Official Description (provided by the hotel):
The Hilton Atlanta hotel in downtown Atlanta is just blocks to some of the best attractions in the city including the Georgia Aquarium, CNN Center and the Georgia World Congress Center. Hartsfield-Jackson Atlanta International Airport is a fifteen minute drive from the hotel. Enjoy the stylish, modern, rooms and great on-site restaurants, including Nikolai’s Roof, and Trader Vic’s. Guests can also take advantage of a complete recreational menu including a fitness center with cutting-edge equipment, outdoor swimming pool, outdoor running track, and tennis and basketball courts. Our convention hotel offers 119,000 sq. ft. of flexible function space with the latest technology for great meetings and events. ... more   less 
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Also Known As:
Hilton Atlanta Hotel Atlanta
Atlanta Hilton Hotel
Hilton Hotel Atlanta

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