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Hilton Atlanta: Traveler Reviews

4.0 of 5
255 Courtland Street, NE, Atlanta, GA 30303 (Downtown)
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Hilton Atlanta
Ranked #82 of 194 hotels in Atlanta
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887 reviews from our community

Traveler rating
    221
    317
    214
    85
    50
See reviews for
Families
127
 
Couples
172
 
Solo
97
 
Business
381
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Louisville, KY
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Terrible x 2”
1 of 5 stars Reviewed November 17, 2012

Worst service from the line at check-in to wait staff with horrible attitudes. Nothing good to say. Will not come back...period. Should have walked out of the restaurant. Staying on the "executive level" which is supposed to offer beverages and snacks until 11pm. At 10, only water in sight.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review
November 19, 2012
I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.
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New York
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Avoid at all price”
2 of 5 stars Reviewed November 16, 2012 via mobile

Even if you are In Atlanta for a convention, avoid the Hilton Atlanta. Food is below average and pricey, the room smells.

The service, what service, one employee at the front desk to check in and out at 2;00pm. I wondered if the hotel was closed.

Don't even bother with the Concierge, he is too important to be helpful! May be he forgot he is a Concierge!

By the way if you need anything the bellboys are most helpful! And friendly!

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review
November 19, 2012
We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Again, we apologize for the inconveniences that you endured while staying with us. We will be sure to address our team to ensure that these issues aren’t repeated. Thank you again for your feedback and we hope you will consider staying with us again.
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“Great experience”
4 of 5 stars Reviewed November 16, 2012

We stayed last weekend and found the hotel staff friendly and the bed and room incredibly comfortable. The gym was clean and new and had great machines. We were provided with free wifi and the bath products were high end. Trader Vic's downstairs serves fabulous drinks, and Nikolai's upstairs has a great view and attentive staff. Overall, we had a great time and would stay at the downtown Hilton again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
durham, nc
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Dusty and Musty”
2 of 5 stars Reviewed November 15, 2012

I should have brought my nasonex and claritin. This is an older hotel, yeah yeah but can we do some updates? I am here for a conference, got a room for 209/night for 4 nights. The room was on the 9th floor, close to the elevator.

When you enter, you immediately smell of musty old smell. The bathroom has the sewer smell. I thought the place was clean until I went to turn on the tv and it was unplugged. I didn't know that, called the maintenance, and a guy promptly came up to fix the issue. He pulled the plug that was no longer hooked to the tv and up with it came 10,000 dust bunnies. All over the black granite table and he just swept it off to the floor. Ugh, so dirty!!

The bathroom tile has dirt and it reminds me of 1970's. I like old (see my review of SF westin) but this is poor conditioned, poorly kept. Lord help me get through these next 4 nights!

Room Tip: stay at the marriott marquis
See more room tips
  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask interviewqueen about Hilton Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review
November 19, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. Again, we apologize for the inconveniences that you endured, and we want you to know that we have worked with our housekeeping staff to correct all issues mentioned. We hope to have another opportunity to serve you, if your travels bring you back to Atlanta.
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Overland Park,KS
Top Contributor
357 reviews 357 reviews
240 hotel reviews
Reviews in 173 cities Reviews in 173 cities
240 helpful votes 240 helpful votes
“After the Front Desk, the place is OK”
3 of 5 stars Reviewed November 13, 2012

There were 14 people waiting for 2 front desk people to check them in. Staffing the front desk is not a priority for them. Key did not work, went back down, and they assigned me to another room. Rooms are clean, hallways quiet. Lots of eating options in the area. Self parking is over $20 per day.

Stayed November 2012, traveled on business
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Additional Information about Hilton Atlanta

Also Known As:
Hilton Atlanta Hotel Atlanta
Hilton Atlanta Hotel
Atlanta Hilton Hotel
Hilton Hotel Atlanta
Atlanta Hilton
Address: 255 Courtland Street, NE, Atlanta, GA 30303
Phone Number:
Region: United States > Georgia > Atlanta > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotels in Atlanta
#51 Family Hotels in Atlanta
#74 Business Hotels in Atlanta
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Hilton Atlanta hotel in downtown Atlanta is just blocks to some of the best attractions in the city including the Georgia Aquarium, CNN Center and the Georgia World Congress Center. Hartsfield-Jackson Atlanta International Airport is a fifteen minute drive from the hotel. Enjoy the stylish, modern, rooms and great on-site restaurants, including Nikolai’s Roof, and Trader Vic’s. Guests can also take advantage of a complete recreational menu including a fitness center with cutting-edge equipment, outdoor swimming pool, outdoor running track, and tennis and basketball courts. Our convention hotel offers 119,000 sq. ft. of flexible function space with the latest technology for great meetings and events. ... more   less 
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