We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Avoid at all price” 2 of 5 stars
Review of Hilton Atlanta

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hilton Atlanta to your Saves list
Hilton Atlanta
4.0 of 5 Hotel   |   255 Courtland Street, NE, Atlanta, GA 30303 (Downtown)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Staycation from $119/nt!
Ranked #101 of 191 Hotels in Atlanta
New York
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Avoid at all price”
2 of 5 stars Reviewed November 16, 2012

Even if you are In Atlanta for a convention, avoid the Hilton Atlanta. Food is below average and pricey, the room smells.

The service, what service, one employee at the front desk to check in and out at 2;00pm. I wondered if the hotel was closed.

Don't even bother with the Concierge, he is too important to be helpful! May be he forgot he is a Concierge!

By the way if you need anything the bellboys are most helpful! And friendly!

  • Stayed November 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review, November 19, 2012
We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Again, we apologize for the inconveniences that you endured while staying with us. We will be sure to address our team to ensure that these issues aren’t repeated. Thank you again for your feedback and we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,361 reviews from our community

Traveler rating
    613
    790
    581
    243
    134
See reviews for
386
437
160
1,042
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (399)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Birmingham, Alabama
Level Contributor
2 reviews
4 of 5 stars Reviewed November 16, 2012

We stayed last weekend and found the hotel staff friendly and the bed and room incredibly comfortable. The gym was clean and new and had great machines. We were provided with free wifi and the bath products were high end. Trader Vic's downstairs serves fabulous drinks, and Nikolai's upstairs has a great view and attentive staff. Overall, we had a great time and would stay at the downtown Hilton again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
durham, nc
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed November 15, 2012

I should have brought my nasonex and claritin. This is an older hotel, yeah yeah but can we do some updates? I am here for a conference, got a room for 209/night for 4 nights. The room was on the 9th floor, close to the elevator.

When you enter, you immediately smell of musty old smell. The bathroom has the sewer smell. I thought the place was clean until I went to turn on the tv and it was unplugged. I didn't know that, called the maintenance, and a guy promptly came up to fix the issue. He pulled the plug that was no longer hooked to the tv and up with it came 10,000 dust bunnies. All over the black granite table and he just swept it off to the floor. Ugh, so dirty!!

The bathroom tile has dirt and it reminds me of 1970's. I like old (see my review of SF westin) but this is poor conditioned, poorly kept. Lord help me get through these next 4 nights!

Room Tip: stay at the marriott marquis
See more room tips
  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonatl, Manager at Hilton Atlanta, responded to this review, November 19, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. Again, we apologize for the inconveniences that you endured, and we want you to know that we have worked with our housekeeping staff to correct all issues mentioned. We hope to have another opportunity to serve you, if your travels bring you back to Atlanta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park,KS
Level Contributor
580 reviews
294 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
3 of 5 stars Reviewed November 13, 2012

There were 14 people waiting for 2 front desk people to check them in. Staffing the front desk is not a priority for them. Key did not work, went back down, and they assigned me to another room. Rooms are clean, hallways quiet. Lots of eating options in the area. Self parking is over $20 per day.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
1 review
5 of 5 stars Reviewed November 13, 2012

The hotel was located near everything we wanted to do. We were able to walk to the basketball game and the aquarium. The staff was friendly and very knowledgeable of the area. We would definitely booked the Hilton again!!

Room Tip: We booked through a third party and paid half the price of the published rate.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomfield Hills, Michigan
Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed November 11, 2012

The hotel is centrally located in downtown Atlanta. I was not overly fond of the geometric carpeting-a little too busy for my taste. The hotel staff was very friendly and helpful. The beds, sheets and pillows were the best! I slept really well during my 4 night stay. I would have liked a fan in the bathroom as well as a full length mirror in the room on a wall verses on the bathroom door. The other nice feature was that the elevators were not near any hotel rooms as far as I could tell. The room decor was very calming and it would have been great if they would have followed suit in the main parts of the hotel, too.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, MI
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 10, 2012

The room quality was average for an expensive large city hotel. I found the room clean. The only restaurant I went to was the "Southern Elements", which was OK, but a bit on the expensive side, which would be expected for a large city hotel.

There is a coffee and convenience shop at the hotel which is OK if one doesn't want to walk anyplace else. They "feature" Starbucks coffee, but they don't offer everything a Starbucks does. There is a Starbucks coffee shop at the Marriott across the street which appears to be a full featured coffee shop.

The exercise room was OK. The first day, the elliptical appeared to have a "creaking" problem, but was otherwise useable. On the second day, the room was out of wipes. Don't look for a whirlpool; there isn't one. The running track and swimming pool are outside.

There is a tunnel that interconnects the hotel with nearby buildings, from which one can reach the Peachtree Mall by the Marta train station. During my trip, the escalator to Marta from Peachtree mall was closed for maintenance; one has to cross the street to get to Marta. The tunnels are convenient and recommended, especially during weekends and late evenings. The Peachtree Mall has an excellent selection of fast food places for lunches, by the way.

I do recommend paying close attention to your bill. When I checked in, I was asked if I had a car. I said I didn't (I took the train from Atlanta airport). When reconciling my expenses after the trip, I noticed a parking charge. I called the hotel and Hilton corporate to have this charge removed and was told they couldn't do this outside their business hours, which I wasn't happy about.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Atlanta hotels
0.2 mi away
Sheraton Atlanta Hotel
Sheraton Atlanta Hotel
#15 of 191 in Atlanta
4.5 of 5 stars 2,038 reviews
0.1 mi away
Atlanta Marriott Marquis
Atlanta Marriott Marquis
#73 of 191 in Atlanta
4.0 of 5 stars 2,067 reviews
0.2 mi away
Hyatt Regency Atlanta
Hyatt Regency Atlanta
#38 of 191 in Atlanta
4.0 of 5 stars 1,750 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
The Westin Peachtree Plaza
The Westin Peachtree Plaza
#83 of 191 in Atlanta
4.0 of 5 stars 601 reviews
0.7 mi away
Omni Atlanta Hotel at CNN Center
0.3 mi away
Ellis Hotel
Ellis Hotel
#39 of 191 in Atlanta
4.5 of 5 stars 981 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Atlanta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Atlanta

Address: 255 Courtland Street, NE, Atlanta, GA 30303
Phone Number:
Location: United States > Georgia > Atlanta > Downtown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Best Value Hotel in Atlanta
#25 Luxury Hotel in Atlanta
#88 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Atlanta 4*
Number of rooms: 1242
Official Description (provided by the hotel):
The Hilton Atlanta hotel in downtown Atlanta is just blocks to some of the best attractions in the city including the Georgia Aquarium, CNN Center and the Georgia World Congress Center. Hartsfield-Jackson Atlanta International Airport is a fifteen minute drive from the hotel. Enjoy the stylish, modern, rooms and great on-site restaurants, including Nikolai’s Roof, and Trader Vic’s. Guests can also take advantage of a complete recreational menu including a fitness center with cutting-edge equipment, outdoor swimming pool, outdoor running track, and tennis and basketball courts. Our convention hotel offers 119,000 sq. ft. of flexible function space with the latest technology for great meetings and events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Priceline, Booking.com, Hotwire, TripOnline SA, HotelTravel.com, BookIt.com, Odigeo, Agoda, getaroom.com and Hotels.com so you can book your Hilton Atlanta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Atlanta Hotel Atlanta
Atlanta Hilton Hotel
Hilton Hotel Atlanta

Owners: What's your side of the story?

If you own or manage Hilton Atlanta, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.