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“Service is the Issue” 2 of 5 stars
Review of Courtyard Atlanta Downtown

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Courtyard Atlanta Downtown
3.0 of 5 Hotel   |   133 Carnegie Way, Atlanta, GA 30303 (Formerly Hotel Indigo Downtown Atlanta)   |  
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Ranked #29 of 188 Hotels in Atlanta
Berkeley, California
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
“Service is the Issue”
2 of 5 stars Reviewed February 13, 2013

I did have contact with a manager at the hotel after staying there and they have offered me a discount to try it again, and have indicated that my problems have been discussed with the staff. Here's the full list of problems:

The rooms are very small, though nicely furnished. The service on the other hand...

1. Checkin: The clerk said Hi and asked my name. Then he told me the room number and handed me the key AND THAT WAS IT. He didn't show me the hotel, or describe any of the services, or the hours of the restaurant/bar. He didn't ask if we needed any help, etc... i.e. he said 2 words to me total and we were on our way.

2. The room is very tiny, and there is only one luggage rack, so I called down and asked for another and I was told "No." Being as how that confused me, the person on the phone added, "We only allow one rack per room." This was a very short and confusing answer to me. Not, say, "Let me check and see if I can find you one" but "No."

3. On the 2nd day I asked at the desk if there were any mid-priced restaurants nearby they could recommend, and the guy handed me a sheet of paper that listed 7 places on a map. And then he walked away. Immediately. Really! Since there was no indication on the map of what type of restaurants these were, or what price range, I figured I would ask him which were mid-priced since that was my actual question, but he had already walked away. And the listings didn't tell you if Ray's was fish or steak or BBQ. It turns out it was Fish. And $ or $$ or $$$? It turns out it was $$$.

4. On our last day I asked for directions to the rental car place to pick up a car, and the woman handed me a map.... AND THEN WALKED AWAY! Really. Since the hotel is bounded on 3 sides by streets, and I don't know Atlanta at all, it was hard to orient myself with the map, but when I turned to ask her where the front door was on the map - SHE HAD ALREADY WALKED AWAY!

5. On leaving, we pulled our car up and asked the valet if we could leave our car there long enough to go up and get our bags, and he said OK, and I said we have a lot so it could be 2 trips, and he said that was fine. He didn't offer to get us a luggage cart, or even point to one, or call for someone to help us. I had just told him we had a lot of bags and he said, "OK." Nice. When we got them all down and were loading the car he didn't help.

6. I counted: of the 12 times we came in or out of the hotel only 2 times were we greeted at all.

7. On the other hand, the people in the restaurant were great - very helpful and friendly. They must have a separate manager.

All my separate complaints were each small and insignificant of themselves, but together they indicate a serious problem. It actually appeared to us that the staff were trained to disengage rather than to help - give a quick answer and walk away so you are not trapped trying to help someone - like a call center person following a script!

Room Tip: Don't bring a lot of stuff with you because the rooms are tiny and they only allow 1 luggage rac...
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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224 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Vienna, Virginia
Top Contributor
94 reviews 94 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed February 11, 2013

I can only judge this place in the context of our very short stay. It was perfect for what my family and I needed. It was affordable (about $125 with AAA discount) for such a convenient downtown location and within walking distance to the Omni/CNN Center where we had to go for my wife's commencement.

The room was nicely appointed with modern features. A little bit different layout than your standard hotel room, but plenty of room for the 4 of us. The bathroom was very spacious and the shower was very large. I wish my shower at home was as big or even close.

The staff was always friendly and ready to help. If the people running the hotel are nice, it goes a long way with me and can even offset some minor flaws.

My only complaint is not the fault of the hotel itself, just its location in relation to getting in and out of the city. Using our car's nav system, it always brought us into the hotel from the opposite side of the street. Leaving the hotel it seemed you had to make a loop to get back to the highway. Just be mindful of that.

Otherwise it was a perfect, though quick, stay.

One more thing...while we did not go there, it is only a 10 min walk from Centennial Park, the Coca-Cola exhibit and the Aquarium...and the CNN Center/Philips Arena (which we did go to).

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
4 of 5 stars Reviewed February 11, 2013 via mobile

Absolutely loved our stay at this hotel. Newly renovated and fell in love with our bathroom. Enjoyed the quality of the room and the located to the local tourist attractions. Would preferred to had had a few more amenities as breakfast or transportation, but most of anything that you would need is in walking distance.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy Hook, Connecticut
Top Contributor
105 reviews 105 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 30, 2013

Conveniently located, a little more upscale in decoration than some of the other Courtyards, small but not claustrophobic rooms. Pretty much what you have come to expect. Stayed one night, came in late and left early so didn't use any of the facilities or explore the neighborhood. No transportation provided, either to the airport or around town so you need to walk, get a cab or take the train to get anywhere.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sc
Top Contributor
101 reviews 101 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 23, 2013

We reserved a room for our Atlanta stay during the current NFC Championship Football game in the Georgia Dome. I would recommend this hotel on the following merits:
1. proximity to Centennial Park, Aquarium, Coke World, CNN, and Georgia Dome only 15 min walk away.
2. OK restaurants nearby (i.e. Bar food, burgers, chicken strips, pizza); Bistro offered bar food right adjacent to the hotel and was kid friendly.
3. comfortable room that was clean, nice bathroom layout, and decent bed comfort; quiet
4. overall aesthetic of the room was good; nice amenities including mini ref rig, flat screen TV, and adequate closet/drawer space.
5. staff very helpful, courteous, and friendly

Discouraging features:
1. expensive valet parking
2. loud air conditioning fan that blew air with such force that you were chilled when it was on, then too warm when it was not operating.
3. shower on/off temp handle was on wall opposite side where you entered and so were drenched with cold water when trying to turn the shower on.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed January 22, 2013 via mobile

Stayed here for the Falcon's playoff game. Was immediately met by Brian at the front deck who made sure we had a perfect stay and upgraded our room to a suite. The hotel accommodations were very nice and modern. The hotel is an easy walk to the Dome as well as many great restaurants. Would definitely return!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watertown, New York
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 21, 2013

The location is good, just be careful if your walking around alone late at night. Make sure you know where your going before you leave. If you know where your going and how to get there then its fine. But if you leave the hotel and decide to stumble your way around this area of Atlanta at night you CAN find yourself in some less-desirable neighborhoods.

We purchased our tickets to the Aquarium through the front desk of this hotel and they were cheaper than buying them directly from the Aquarium ($25/person at the hotel). The $25/night for unlimited in/out privileges valet parking is pretty decent as well. Their valet service is very prompt and friendly.

The room was a little small, but not so much that it was actually a bother. If your the kind of person that likes to spend their entire vacation in the hotel room then I would spring for the large rooms (double units I believe they were called).

The faces of the staff will become very familiar very quickly. And they'll remember your face as well.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Atlanta Downtown

Address: 133 Carnegie Way, Atlanta, GA 30303 (Formerly Hotel Indigo Downtown Atlanta)
Location: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#20 Romantic Hotel in Atlanta
#43 Business Hotel in Atlanta
#49 Family Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Atlanta Downtown 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Courtyard Atlanta Downtown offers guests a unique boutique style lodging experience in the energetic heart of the city. Take advantage of our complimentary WiFi throughout and find plenty of space to work and relax in our inviting guest rooms. ... more   less 
Reservation Options:
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Also Known As:
Courtyard Atlanta Downtown Hotel Atlanta

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