Thunderstorms created havoc with flights on a hot day in June,2013. As a Gold member I used my hot line to snag one of the last rooms at this great hotel. I arrived very late on the air train but everyone was very nice. I had no luggage so they gave me a toothbrush. The bed was wonderful. The concierge lounge was so welcome since I had missed meals in transit. I felt special and pampered. I wish I could have stayed longer!