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“Superb quality and outstanding service” 5 of 5 stars
Review of Holiday Inn Express & Suites Atlanta Airport West - Camp Creek

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Holiday Inn Express & Suites Atlanta Airport West - Camp Creek
2.5 of 5 Hotel   |   3833 Princeton Lakes Court SW, Atlanta, GA 30331   |  
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Ranked #9 of 190 Hotels in Atlanta
Certificate of Excellence 2014
Knoxville, Tennessee
1 review
“Superb quality and outstanding service”
5 of 5 stars Reviewed November 13, 2013

There is so much to be said about this hotel that I will try to put into a few words. Excellent staff (Alicia), excellent Manager (Jeff), clean rooms, clean restrooms, excellent hospitality. So appreciate all this hotel did to make our visit enjoyable. Top rating for this place and the amenities. Available shuttle to airport and superb variety of restaurants within walking distance. Absolutely stay at this place for the best service we have ever had.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, November 22, 2013
What a fantastic compliment... Thank you so much for this terrific review! It was a pleasure meeting you, and our entire staff enjoyed hosting your organization. Reviews like yours mean a great deal to us. I promise I will share your comments with our entire team. The greatest compliment we can receive is that you will return again - we sincerely thank you for that! Please hurry back!
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785 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
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English first
Athens GA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2013

I stay at this hotel frequently and find the rooms clean and comfortable.
Was on the road and needed to shorten my stay. Spoke with Debbie at front desk and
she handled my situation professionally. Great customer service.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, November 6, 2013
Thank you for the great review and for posting it on TripAdvisor! We appeciate your loyalty and business. Thank you also for recognizing Debbie at the Front Desk, I am delighted that she was able to resolve your issue and took great care of you. I will share your compliments with our entire team. Thank you for staying us, and please hurry back soon!
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Indianapolis
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2013

Love this Hotel!!! The complimentary shuttle to local shops and bars was excellent and my driver JD went above and beyond to make are stay great. The front desk made sure that every one of our questions were answer and that we had a quality room. Even found the nearest drug store for the cold I was having. That make a great difference. Thanks TA

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, November 5, 2013
Thank you for this great review and for posting it on TripAdvisor! We are delighted that you enjoyed your stay with us. Thank you also for recognizing your shuttle driver, J.D. and Front Desk team for providing you great service. I will share your review with our entire team. Thank you for staying with us, and please hurry back soon!
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PA
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 30, 2013

In my humble opinion, Holiday Inn used to be a so-so hotel. Average, nothing really special. Not so with this one! Really contemporary, nice and wonderful service. Front desk was very helpful even offering to shuttle us out for dinner or shopping.

My only negative comment would be there lack of a reception area. They offer a "welcome reception" only on Mon-Thur. Since we were only there one night and it was Friday we missed out. We have always have a hot drink and a cookie waiting every place we've stayed but we could not get anything. The coffee pots in the reception area were left over dreggs an it was quite messy around the area. We could have coffee in our room but since there was a nice deck off the lobby it would have been nice to have it there.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, November 4, 2013
Thank you for your wonderful review and comments. We are delighted that you enjoyed your stay. Thank you also for your constructive comments and suggestions regarding expanding our offering of our complimentary Manager's Welcome Reception which is currently available Tuesday through Thursdays, our free Otis Spunkmeyer cookies (currently Monday through Thursday), and your comments regarding the breakfast area. I promise we will review and discuss these items for possible revision, and will address your breakfast area concerns as this is not the experience we want any guest to have, nor is it typical as is evidenced by our other reviews. Thank you for your comments, and please return again soon!
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Newburgh, Indiana
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 30, 2013

Spent one night here in order to leave our car for a ten day trip out West. Their Park and Fly arrangement was very cost effective, and the shuttle service reasonably convenient. The shuttles run about every :30 minutes to the Airport, but you do have to call after you've arrived and picked up your bags. The wait for the van to arrive to pick you up is about :20 minutes, but our driver, JD, was friendly and attentive to our needs, and handled our baggage with ease. Great guy, and a good example of team at this H.I. Express.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, November 4, 2013
Wonderful! And thank so much for sharing your experience on the TripAdvisor website! I am pleased that your experience with our Park & Fly package was so positive, and that you enjoyed your stay with us. Thank you also for recognizing JD of our shuttle staff, our newest employee, for taking such great care of you! I will share your comments with our entire team, and be sure to recognize JD. Recognition such as yours means a lot and is greatly appreciated. Please return again soon!
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Long Beach Island, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2013

We were very, very pleasantly surprised. First time stay at a Holiday Inn Express. Everyone from front desk to housekeeping wanted to make sure everything was as we wanted. Thanks to Ana for helping with our luggage and bringing all of the requested towels to our room. Appreciated helpful directions to restaurants, the room was spacious and clean.

I would definitely go back again and recommend to family & friends!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, November 4, 2013
Fantastic! Thank you for trying Holiday Inn Express - we hope we have made a new life long friend! We are very fortunate to have a wondersful team who truly enjoy what they do and love taking care of our guests! Thank you also for recognizing Ana, our Executive Housekeeper, for taking such great care of you. I will share your comments with our team, and recognize Ana in particular. Recognition such as yours means a lot and is greatly appreciated. Please hurry back!
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Tuskegee, Alabama
1 review
5 of 5 stars Reviewed October 28, 2013

I love this hotel and plan to stay there again. The rooms were great and everything was nice, clean, and comfortable. The hotel is also very convenient (once you get through the camp creek traffic if you're driving) and within walking distance to shopping, restaurants, a grocery store, cleaners, etc.

There is free parking, a continental breakfast, airport shuttle and everything you need for a short stay.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review, November 4, 2013
Thank you for the wonderful review! We appreciate your comments very much, and I assure you I will share them with our entire team. We have a great location here and an outstanding team that truly cares about our guests. Thank you for staying with us, and we hope you will return again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Atlanta Airport West - Camp Creek

Address: 3833 Princeton Lakes Court SW, Atlanta, GA 30331
Phone Number:
Location: United States > Georgia > Atlanta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Atlanta
#13 Family Hotel in Atlanta
#16 Romantic Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Atlanta Airport West - Camp Creek 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
New Hotel. Opened 2010. Conveniently located, minutes from ATL Hartsfield-Jackson Int'l Airport at the intersection of Camp Creek Parkway & I-285 (exit 2); free airport & local shuttle throughout Camp Creek Marketplace; luxuriously appointed rooms & suites; room views of Princeton Lake or Camp Creek Marketplace; walking distance to over 100 stores, restaurants, services and movie theater; free full hot breakfast daily; free high-speed internet (wired & wireless); indoor heated salt water pool and fitness center; business center; new outdoor lakefront 2,000 sq ft deck; flat screen Hi-Def TVs; microwave, refrigerator and in-room safe. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Atlanta Airport West - Camp Creek
Holiday Inn Express & Suites Atlanta Airport West - Camp Creek Hotel Atlanta

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