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Holiday Inn Express & Suites Atlanta Airport West - Camp Creek: Traveler Reviews

2.5 of 5
3833 Princeton Lakes Court, Atlanta, GA 30331
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Holiday Inn Express & Suites Atlanta Airport West - Camp Creek
Ranked #4 of 194 hotels in Atlanta
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443 reviews from our community

Traveler rating
    335
    69
    24
    8
    7
See reviews for
Families
110
 
Couples
83
 
Solo
46
 
Business
165
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
New York
1 review
6 helpful votes 6 helpful votes
“Hotel offers 2,000 reward points to customers who them a 5 on tripadvisor”
3 of 5 stars Reviewed January 17, 2013

When reading the reviews for this hotel, please know that this hotel offers 2,000 rewards points if a guest gives them a 5 score on tripadvisor. When the front desk offered me this during my checkout - I declined. I use tripadvisor faithfully when I make my bookings and I rely on its information to be honest. If people start writing dishonest reviews, the tripadvisor site becomes useless and I don't want that to happen.

WIth that said, here is my honest review of the hotel. It is not a 5, and anyone who gives it a 5 is not being honest. It is at best a 3.

PROS: 1) Staff is very friendly and helpful 2) free WIFI, good connection 3) nice view of creek if you get a room with creek view 4) free shuttle bus from airport

CONS: 1) OLD CARPETS and CLEANING STAFF DOES A POOR JOB - hotel feels old and dingy, especially the carpets. I moved out of a suite on the first floor to a regular queen room on the 4th floor because the suite had bad carpet stains and odor. The suite looked old and worn and not clean. The standard queen room on the 4th floor, which is a cheaper room, was cleaner. Given that this is a new 3 year old hotel, I was surprised at how worn this hotel was 2) there is no eatery or room service, no food at the hotel except breakfast, and hotel is located out in the middle of nowhere with no restaurants in walking distance. You need to take the shuttle to get to any eateries. Hotel tells you that the restaurants are walking distance but, though they are not far in terms of distance, you need to cross a major intersection to get to them and it is not realistic to walk there, especially in the evenings. Though the hotel offers a free shuttle to restaurants, it is inconvenient 3) it is a $38 taxi ride to downtown Atlanta and it takes 30 mins without traffic. 4) HORRIBLE PILLOWS - the pillows are the kind that you get from lowend motels. And poor quality, dingy sheets. 5) breakfast has very limited choices.

In my opinion, this room is not worth the price they charge.

Room Tip: Don't get a room on the first floor. The 4th floor rooms are better, and ask for the room with...
See more room tips
  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask Vorna about Holiday Inn Express & Suites Atlanta Airport West - Camp Creek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review
January 18, 2013
Thank you for your Trip Advisor review. I am sorry that you did not speak personally during or after your stay with us to share any disappointments or questions regarding our hotel and the TripAdvisor review process. We most certainly do not require and offer a reward requiring a 5 star rating. We appreciate and respect the integrity of the rating systeem, and have absolutely no control over how our guests rate us. However, we do encourage reviews from all guests and are extremely grateful that so many of our customers take time out of their very busy schedules to share their personal experiences with us and all TripAdvisor customers. Every review posted on the TripAdvisor website is an honest and confidential review from a past customer. We work extremely hard to deliver a 5 Star Guest Experience and we inform our customers of this from the time they arrive at the hotel on our shuttle service, to the time they depart. To further validate our scores, a cross-check used in our industry and by our parent company (IHG Hotels) is the confidential customer survey that Holiday e-mails out to our past guests. It is randomly emailed to past customers and the response is confidentially sent back directly to Holiday Inn headquarters. I am proud to say that we score extremely high in this measurement as well and are consistently at or near the top for our brand and market in all categories, particularly in Housekeeping and the condition of the hotel. We are also very fortunate to be located in Camp Creek Marketplace where our guests enjoying taking advantage of the more than 100 stores, restaurants and services located in the is 1-mile long complex. Our guests do enjoy walking to the shops and restaurants of Camp Creek Marketplace and fortunately do not have to cross a busy highway to access them. There are dozens of offerings (food, beverage, drug store, movie theatre, suermarket, banks, etc.) located within 100 feet to ¼ mile from us. That said, I do want to be sure you know that we are concerned and disappointed to hear that your stay did not measure up to your (or our) expectations. Mistakes and issues can happen, and I assure you that I and my team take them very seriously, and will follow up on every item you mentioned and take the necessary corrective action to insure that you and future guests do not experience a similar problem. As you noted, we opened as a brand new hotel less than 3 years ago, and our focus is and always has been to keep it in that same pristine condition. I assure you that yours was an isolated experience and can only hope that you will return again to our hotel in the future to allow us a second opportunity to demonstrate the true service and hospitality of our hotel and our team. Thank you again for being with us and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
1 review
2 helpful votes 2 helpful votes
“Excellent Service”
4 of 5 stars Reviewed January 16, 2013

Our family lives in Knoxville, TN and we were flying to HI from Atlanta before Christmas. We decided to stay in Atlanta because we had an early morning flight. We meant to park in long-term parking at the Atlanta airport, but decided to park at the hotel instead and use the shuttle. I had a bit of trepidation because I worried about getting to the airport on time and additionally, I worried about how long it would take to get to our car once we returned two weeks later.

I should have had no worries! We were very impressed with the hotel accommodations, the staff, and the shuttle in both directions! Absolutely no glitches. We will stay at this hotel every time we travel to Atlanta in the future. We were very, very, pleased.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Susan N about Holiday Inn Express & Suites Atlanta Airport West - Camp Creek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review
January 18, 2013
Thank you for the terrific review, and for taking the time to share it with other TripAdvisor travelers! We are delighted that you found us and were able to take advantage of our park 'n fly services. We are fortunate to be situated in a unique setting for an airport hotel as part of the mile long Camp Creek Marketplace shopping & entertainment complex; and yet just minutes from both the airport and downtown Atlanta. We are delighted that you enjoyed your stay with us. Thank you for being our guest and we look forward to serving you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“How did I not know about this place?”
5 of 5 stars Reviewed January 9, 2013

We happened upon this hotel via tripadvisor as a place to stay overnight before an early morning international flight. The parking plus shuttle combined with the breakfast saved us so much money it made our overnight stay essentially free.

It is not the Ritz. It is a Holiday Inn, but for the price...holy cow...cannot be beat...very clean, modern, wireless, breakfast & excellent customer service.

We will stay here again as travel requires!

Room Tip: Please note that 'suites' do not include a separate room for the pull out sofa, just a 4 foo...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jmom23 about Holiday Inn Express & Suites Atlanta Airport West - Camp Creek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review
January 11, 2013
The most important thing is that you know about this place now!! We are so glad that you discovered us and that you will be back! And we greatly appreciate you helping to spread the good word about our hotel through the TripAdvisor website. Thank you for staying with us, and look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owasso, Oklahoma
2 reviews
7 helpful votes 7 helpful votes
“Still my Favorite Hotel in Atlanta”
5 of 5 stars Reviewed January 5, 2013

I probably stay in hotels about 85 to 100 nights per year and this hotel is still my favorite by far. This is a wonderful property to stay in when on business or pleasure. It has plush beds you can melt into, granite countertops, nine foot ceilings and always very clean. Each room has a flat screen TV with a box which will connect HDMI, VGA, RCA, mini stereo, USB plugs, etc. to the television. If you have a cord, you can hook it up to the TV.

The property has a beautiful, large deck that overlooks a small lake which is used for slalom water ski training. Chances are that you will have some lake entertainment while out there on a warm evening. By the way, the hot breakfast is premo ! ! !

This hotel is the best location I can imagine for anything you might want or need in the Atlanta area and I have stayed in twenty or more different hotels in the Atlanta Airport area during recent years. Even if you do have a car, you need not use it because every sit-down restaurant, fast food, office store, sporting goods store, nail salon, etc. you could want is within about 3/8 mile walk. There is also a movie theater Walgreens and large beverage store right next to the hotel. The beverage store not only caters all the domestic brands but has a huge selection of international wines and beers from around the world as well as domestic micro-brews. Publix grocery store, Target and a Lowes home store are also in the same walking area.

The real secret to this hotel though, is the staff. Everyone from the kitchen staff to van drivers, housekeepers to the front desk staff are polite, friendly and really make you feel like you are important to them. Particularly noteworthy at the front desk are Linda and Tara . . . search them out for any (unlikely) issue that could possible develop or any question you might have and they will be all over it for you ! ! !

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Bill Y about Holiday Inn Express & Suites Atlanta Airport West - Camp Creek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review
January 6, 2013
Wow! What a wonderful compliment! THANK YOU SO MUCH! We greatly appreciate this wonderful review on the TripAdvisor website. Thank you for being a loyal customer and your return visits are the highest compliem,ent we can receive. Comments such as yours mean a great deal to our team. Thank you also for recognizing Tara and Linda at the Front Desk who work so hard to please our guests. Thank you again, and we hope we will see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Linn, Oregon
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“great hotel near the Atlanta airport”
4 of 5 stars Reviewed December 27, 2012

A very well run establishment. reasonably priced with all the desired amenities. quiet, great shuttle service to airport and rental cars. The staff extended warm hospitality and assistance. Tameka at the reception desk was the best! Complimentary business center.

Room Tip: request a room overlooking the small lake behind the hotel. quiet in the winter....I don't know...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Cascadetrailhopper about Holiday Inn Express & Suites Atlanta Airport West - Camp Creek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff J, General Manager at Holiday Inn Express & Suites Atlanta Airport West - Camp Creek, responded to this review
December 28, 2012
Thank you so much for the wonderful review! We greatly appreciate your comments and sharing it on the TripAdvisor website. Comments such as yours mean a great deal to our team. Thank you for staying with us! Please come see us again soon and Happy Holidays!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Atlanta Airport West - Camp Creek

Also Known As:
Holiday Inn Express & Suites Atlanta Airport West - Camp Creek Hotel Atlanta
Holiday Inn Express And Suites Atlanta Airport West - Camp Creek
Holiday Inn Express & Suites Atlanta Airport West - Camp Creek Hotel
Address: 3833 Princeton Lakes Court, Atlanta, GA 30331
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Atlanta
#8 Family Hotels in Atlanta
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Opened 2010. Conveniently located, minutes from ATL airport at the intersection of I-285 & Camp Creek Parkway; free airport & local shuttle; luxuriously appointed rooms; room views of Princeton Lake or Camp Creek Marketplace; walking distance to over 100 stores and restaurants; free full hot breakfast daily; free high-speed internet (wired & wireless); indoor heated salt water pool and fitness center; business center; new outdoor lakefront 2,000 sq ft deck; flat screen Hi-Def TVs; microwave, refrigerator and in-room safe. ... more   less 
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