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“Girls Vacation - Great Customer Service” 5 of 5 stars
Review of Loews Atlanta Hotel

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Loews Atlanta Hotel
4.5 of 5 Hotel   |   1065 Peachtree Street, Atlanta, GA 30309 (Midtown)   |  
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The Rhythms of the South
Ranked #4 of 189 hotels in Atlanta
Mississauga, Canada
1 review
“Girls Vacation - Great Customer Service”
5 of 5 stars Reviewed August 12, 2013

From the time we pulled up to the hotel, the gentlemen outside were helpful and friendly. Made me feel welcomed. We Had to wait a bit to check in while the clerk talked to some guests which was a bit frustrating since it seemed more personal than business. I was also tired from the flight and just wanted to go and relax. But other than that, everyone else was so hospitable and welcoming. The hotel also offers a courtesy car to take you to areas that you need to go to that are close by. Their drivers, DJ and Ron were exceptional.....by time we left, I felt like I was saying bye to good friends instead of the hotel staff. They were both very personable but professional at the same time. They never made you feel like you were bothering them, they always had a smile on their faces and offered to assist you whenever you needed them. Without them I would have felt so lost trying to get around....Thanks a bunch guys. I look forward to coming back to Loews very soon. Great Hotel!!!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale_McDaniel, General Manager at Loews Atlanta Hotel, responded to this review, August 15, 2013
Dear cgooljar,

We were so happy to hear that you had a fantastic experience with us here at the Loews Atlanta Hotel. I will pass along all your kind words to Ron and DJ. They are so much fun to work with and we are so happy that you had the opportunity to enjoy their personalities as well. We can’t wait to see you again soon and make sure to reach out to me before your next stay so we can make you visit even more special.

Safe travels,
Jonathan Vendrick
VIP Manager
Loews Atlanta Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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795 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
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English first
Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2013

My wife and I stayed at the Loews this weekend. Excellent service and very friendly staff. Driven to dinner in the hotel car service, which is a very nice MercedesSUV, by Mr DJ Scott, the hotel driver. Met my parents for dinner. They were staying at a nearby upscale hotel and had to take a cab. DJ not only picked me up, but also picked my parents up and got them back to their hotel as well. Will definitely stay there again!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale_McDaniel, General Manager at Loews Atlanta Hotel, responded to this review, August 15, 2013
Dear G S,

We are so happy to read that you had such a great time here at the Loews Atlanta Hotel. Everyone here really does try their hardest to create an experience of a lifetime for all our guests! We will pass along all your compliments to DJ, our concierge driver. He's a great joy to work with and has quite the personality. So glad you thought he was as wonderful as we do! Thank you again for all your feedback and comments! We can't wait to see you here in Atlanta again very soon!

Many Thanks,
Drew Mailloux
Social Media Manager
Loews Atlanta Hotel
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Top Contributor
82 reviews 82 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 7, 2013 via mobile

We recently stayed at Loews Atlanta Hotel and the staff couldn't be any nicer or accommodating to us! We couldn't believe how the staff went out of their way whether it was the valet or the wait staff at Eleven Bar & Restaurant. Our last night we sat at the Chef's table for six people. The chef Jennifer was outstanding to us and our guests. She even came out the next day to say good bye when she saw us waiting for our car. I highly recommend this hotel and we will be going back next year!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale_McDaniel, General Manager at Loews Atlanta Hotel, responded to this review, August 8, 2013
Dear GregRob1980,

We are so happy that you had a great stay here with us at the Loews Atlanta Hotel and thought that our chef, Jennifer was so amazing. She is truly a joy to work with and we are happy that you enjoyed her work as well. Everyone at the Loews Atlanta Hotel really does very hard to make sure each and every guest has the best experience possible! Thank you for taking the time and reviewing us on Trip Advisor.

Sincerely,
Mohan Koka
Director of Room
Loews Atlanta Hotel
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Atlanta
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 6, 2013

First impressions are everything. I found the front desk chaotic and I hate waiting to check in at upscale hotels. There should be little to no wait at a hotel of this caliber. No one asked if we needed help with our bags. I've felt more welcome at a HI Express.

That said, the room was really really nice. Large bathroom with a TV in it! We loved that feature and kept the TV on the whole time we were there. The view from the room was gorgeous. Other complaint...had to hide the phone in a drawer because of a blinking light. Hid the alarm clock in the drawer because the snooze button seemed to be lit with a 60 watt bulb. Biggest hotel room pet peeve...blinky stuff and rooms that won't get dark.

The purpose of our staycation was to spend time at the Exhale Spa working out and getting spa treatments. Five Stars for the Exhale Spa and Gym. Disclaimer: I became a member of this gym about two months ago and love it. It is why we chose Loews for the Staycation. Anyway, best gym spa ever! Loved all of our services. Staff are always professional and nice. Beautiful facilities...like best ever anywhere.

Next up...we at the restaurant, Eleven, in the hotel. Our server, Julius, was very very nice. The food...not so much. I was really disappointed. My salmon was salty. What is that? I can't remember a time I've had such salty salmon. The rest of our food was average. Note: It was a Saturday night and there were only two tables of people and we were one of them. That's odd. Probably because the food is not great for what is supposed to be fine dining.

Other things you should know about Loews: Cafe Intermezzo next door is a reliable fun eatery with a bar scene (who knew???). The hotel is definitely in an urban setting and you can hear road noise even on the 21st floor. I was surprised. The hotel guests are noisy. Big bar scene here. Fun cocktails. Lots of guests here for conventions or other special occasions...so it was loud in the lobby and loud in the guestroom next door to us. This was not unexpected. Loews Atlanta is in a hip lively part of town.

On balance, loved loved loved the room. They have some opportunities to improve their first impression, dining, room darkness and service.

Room Tip: Look at the square footage before you book a room. Rooms that sound fancier are smaller. Try to get...
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  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale_McDaniel, General Manager at Loews Atlanta Hotel, responded to this review, August 8, 2013
Dear IPAtlantaTraveler,

Thank you for taking time out of your day to write a TripAdvisor review for us here at the Loews Atlanta Hotel. We are sorry that you had to hide some of the things in the guest room due to lighting. We completely understand, sometimes it has to be pitch dark for us to fall asleep as well. Thank you for all the compliments and we'll pass along your kind words to Julius and the team.

Many Thanks,
Drew Mailloux
Social Media Manager
Loews Atlanta Hotel
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Hurley, New York
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 5, 2013

This is a nice hotel, great room, nice staff
The hotel has nothing near by, I had two hours to explore while my husband worked, there was nothing of interest near by. They also wanted 6 dollars for water in your room, that is a little overkill to me.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale_McDaniel, General Manager at Loews Atlanta Hotel, responded to this review, August 8, 2013
Dear LouLou7751,

Thank you so much for writing a TripAdvisor review for us all here at Loews Atlanta Hotel. We greatly appreciate it and we can’t wait to see you around our lobby again very soon!

Thanks again,
Kadian Springs
Front Office Manager
Loews Atlanta Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 5, 2013 via mobile

We went for a weekend get away in Atlanta. This hotel is fabulous and conveniently located in midtown ATL. There are plenty of great restaurants on property or walking distance. There even is a CVS near by. Rooms are spacious and very well maintained. Beautiful views of the city. Staff is friendly and make you feel special. They offer a military discount which really made this an affordable stay.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale_McDaniel, General Manager at Loews Atlanta Hotel, responded to this review, August 8, 2013
Dear RichUSAF,

We were so happy to hear that you had a fantastic experience with us here at the Loews Atlanta Hotel and that you found the CVS safe and sound! We can’t wait to see you again soon and we are so happy that you were able to take advantage of our Military Discount! Make sure to reach out to me before your next stay so we can make you visit even more special.

Safe travels,
Jonathan Vendrick
VIP Manager
Loews Atlanta Hotel
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Pasadena, California
Top Contributor
77 reviews 77 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed August 4, 2013 via mobile

I've stayed in 6 different Atlanta hotels in the 4 last years and the Loews takes top marks. I could not have designed a better hotel room, with excellent lighting, a nightlight and lighted make-up mirror in the bathroom and a spacious bedroom area. There is also a desk, a chair and ottoman, and plenty of drawer space. The bed is very comfortable, and the soundproofing of the room is excellent. While I did not dine in the hotel, my interactions with the staff from the front desk to housekeeping, the spa and valets/bell men were all very positive. The Loews is definitely my new go-to hotel in Atlanta.

Stayed August 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale_McDaniel, General Manager at Loews Atlanta Hotel, responded to this review, August 8, 2013
Dear ValHallaPix,

Thank you so much for taking time out of your busy day to review the Loews Atlanta Hotel. We greatly appreciate it and we can’t wait to see you around our lobby again very soon! We are so happy that after 4 years and 6 different Atlanta hotels, that you finally have found your home here at Loews Atlanta Hotel! That's such a nice thing for you to say! We encourage you to add us on Facebook to learn about all the great things we have going on in our city!

Many thanks,
Drew Mailloux
Social Media Manager
Loews Atlanta Hotel
Report response as inappropriate
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Additional Information about Loews Atlanta Hotel

Address: 1065 Peachtree Street, Atlanta, GA 30309
Phone Number:
Location: United States > Georgia > Atlanta > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #4 of 189 hotels in Atlanta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Loews Atlanta Hotel 4.5*
Official Description (provided by the hotel):
Walk into a stylish new atmosphere where contemporary Southern style meets classic luxury. Located in the heart of Atlanta, Loews Atlanta Hotel exceeds our guest's expectations by providing experiences through personal engagement and putting you first. A premier choice among Atlanta luxury hotels, we offer 414 rooms and 44 suites which have been designed to be supremely comfortable and are equipped with all the amenities necessary to anticipate your every need. Each room was carefully laid out to create a spacious environment that feels more like a second home than a hotel room. ... more   less 
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