From the time we pulled up to the hotel, the gentlemen outside were helpful and friendly. Made me feel welcomed. We Had to wait a bit to check in while the clerk talked to some guests which was a bit frustrating since it seemed more personal than business. I was also tired from the flight and just wanted to go and relax. But other than that, everyone else was so hospitable and welcoming. The hotel also offers a courtesy car to take you to areas that you need to go to that are close by. Their drivers, DJ and Ron were exceptional.....by time we left, I felt like I was saying bye to good friends instead of the hotel staff. They were both very personable but professional at the same time. They never made you feel like you were bothering them, they always had a smile on their faces and offered to assist you whenever you needed them. Without them I would have felt so lost trying to get around....Thanks a bunch guys. I look forward to coming back to Loews very soon. Great Hotel!!!