I wasn't completely sure what to expect, but when the taxi brought me up to the hotel, I immediately felt like I had perhaps made the right choice.Then I entered the hip, yet very comfortable lobby; and I had even a better feeling. Check-in was fast and efficient. I thought my corner king room was very nice, but since it was a vacation I decided to upgrade to a larger room where there's a divider between the bed and a small living room. Everything in the room was thought out nicely, except the lighting. Aside from the hall light switch, it was awkward to turn on the lights in the room. I had to walk through the dark room to get to various lamps. The decor was very clean and modern, yet comfortable. It's really hard to complain about the rooms except only a miniscule note that the room's decor lacked a little bit of the sophistication of some other new high-end hotels I've been in. The bed was very comfortable, and the climate control in the room was perfect and quiet.
On my first day I was surprised when asking for a cab that the hotel offers complimentary transportation to anywhere you want to go within 3 miles! I had an errand to run at the local mall, so they dropped me off there and picked me up. I've never had that offered before.
The gym was enormous! ... As large as a membership health club with cardio and extensive weight machines. If you require a hotel with a proper gym, look no further! No skimping here.
Converniently at the base of the elevators (which don't require pesky key cards) is a small snack shop where you can have sandwiches made for you as well as off-the-shelf snacks you may want to stock up on.
The service was always very cheery and positive. I did have one problem with room service in that an order was forgotten. They immediately offered to comp the meal and asked if I wanted anything more. When they finally did send the order up it was incorrect, but then sent me some cookies as an apology.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear John O.,
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It certainly sounds like you had a fantastic vacation! We here at Loews Atlanta know that getting around town is a high priority for all our guests, that’s why we offer our house car to take you to anywhere you’d like to go within its radius! Also, we are so happy that you had a chance to take advantage of our full gym! Exhale Spa is quite a luxurious place to be, if we don’t say so ourselves. Next time make sure you stop by for some of the classes they offer; barre class is one of my personal favorites!
Thank you again for all your kind words,
Loews Atlanta Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.