Great Hotel Great Location Poor Service - Review of Renaissance Atlanta Midtown Hotel, Atlanta, GA

Also Known As:: Renaissance Atlanta Midtown Hotel Atlanta; Renaissance Atlanta Midtown Hotel

Address: 866 W Peachtree St, Atlanta, GA 30308

Phone Number:

Region: United States > Georgia > Atlanta

Amenities:

Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access

Hotel Style:

#13 Luxury Hotels in Atlanta

#17 Romantic Hotels in Atlanta

#28 Family Hotels in Atlanta

#34 Business Hotels in Atlanta

Price Range: $$

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Renaissance Atlanta Midtown Hotel is a luxury boutique hotel centrally located in Atlanta’s Midtown neighborhood. This beautifully appointed Renaissance Hotel stylishly sets “Art in Motion” while surrounding you in comfort. Just blocks from the Georgia Tech campus, this sophisticated sanctuary is home to Briza Restaurant, and the Rooftop 866 lounge and easily accessible to popular destinations, like Centennial Olympic Park, Georgia Aquarium, CNN Center and the Georgia Dome. ... more less

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207 reviews from our community

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Marti H

Huntsville, Alabama

1 review

“Great Hotel Great Location Poor Service”

Reviewed February 25, 2013

Visited this hotel 02.16.2013, the hotel was so nice and the location was great...The service was poor. Checked in right at 3:00 , since it was 3 of us girls and two beds we requested, a roll away bed and was told that it would be brought up. By 12:45 am still no Roll away bed, after a total of 3 request when a desk assistant at that point said well we probably don't have any left...you think ...now I am sure after 3 request and 8 hours later..Also the only parking available in the hotel is Valet parking, which is $30 dollars a day...after paying 190.00 a night...why would I pay want to pay an additional $30 dollars a night for parking . Went down for Breakfast to the Restaurant for Coffee and Tea only this was advertised as .complementary...took a while as it seem as though the staff could barely handle the small wedding party that was sitting down for breakfast...Lets not forget the snack bar was supposed to be locked but somehow it was left unlocked by the prior guess. Not happy with the service at all for the price.

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Ask Marti H about Renaissance Atlanta Midtown Hotel

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

March 12, 2013

Good afternoon and thank you for sharing your comments regarding your stay last month. I was distressed to hear that your requests were not able to be honored for the roll away bed. I have followed up with our team to address the response time as well, that is simply unacceptable and we have to do better than this, no matter the challenges. I offer the explanation that our parking fees are in line with the local market (Downtown and Buckhead actually have higher fees) and I certainly understand your perspective.

Again, I wish to thank you for your comments and we look forward to seeing you on your next trip to Atlanta.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MarianGH

Savannah, Georgia

Senior Reviewer

7 reviews

4 hotel reviews

Reviews in 6 cities

11 helpful votes

“Stayed here for over 6 weeks”

This hotel became my home away from home for about 6 weeks last year while in Atlanta working on a movie. The hotel has an excellent gym on the 5th floor plus L.A. Fitness is only 2 blocks away where I took aerobics classes. Excellent wine bar on 2nd floor.
The bed is super comfy. The only drawbacks are no pool and only a mini bar size refrigerator in the room. Oh yeah, some floors are pet friendly which can be a drawback if someone leaves their dogs unattended for many hours and the dogs bark non-stop. This happened one weekend so management moved me to another floor.
Excellent management and fun doormen.

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Ask MarianGH about Renaissance Atlanta Midtown Hotel

Thanks for your comments and thanks for making us your home for 6 weeks! I appreciate the feedback and I have taken the opportunity to share the positive comments with our team and of course the importance of maintaining the integrity of our pet policy (should be available on 2 guest floors only). I thank you again and look forward to the opportunity to delight you on your next stay.

RobertMichaelW

Edison, New Jersey

Contributor

13 reviews

Reviews in 7 cities

4 helpful votes

“One Morning Short of Five Stars”

Reviewed February 23, 2013

Visited on business in mid-Feb. Pretty typical of Renaissance chain, which is to say the rooms and bath are well appointed. Bathroom is large. Desk is suitable for laptop and papers. Bed is comfortable. The staff is fine. Restaurant is expensive and service is a little on the slow side. Oh well. It ain't New York.

A couple of disappointments my last morning. Went to hotel restaurant for breakfast around 7:30 AM. Stood around for a while waiting for someone to seat me. Waited forever for to give my order. Waited another forever for the food. Only one cup of coffee - never offered a refill. C'mon, guys!

Checkout was quick. I was promised an email copy of my receipt. All info is on file - I'm a Platinum Marriott guest. But nothing came in. Had to call back this morning to get it. Boo.

You'll probably do better. The hotel is well situated and worth a stay for business in the neighborhood.

Ask RobertMichaelW about Renaissance Atlanta Midtown Hotel

Good afternoon and thanks for sharing your experience with me. Clearly we had some opportunities to provide the very basic details of service and fell short, for that I apologize. I have followed up with our team with reference to the specific opportunities and am I confident we have taken the appropriate steps and actions to address and prevent a recurrence.

I sincerely appreciate the feedback and will look forward to your return visit--thanks for you loyalty to Marriott/Renaissance as a Platinum member.

Craig T

Reviewer

4 reviews

3 hotel reviews

Reviews in 3 cities

8 helpful votes

“It's all good!”

Reviewed February 19, 2013 via mobile

Stayed over as I flew into Atlanta before going upstate on business. This hotel is the epitome of modern style hospitality with none of the stuffiness that can accompany it. Clean to a fault, friendly bar staff, good food, reception and concierge top notch. Thanks for the stay. Will be back next time I'm passing through.

Ask Craig T about Renaissance Atlanta Midtown Hotel

Love that: "It's all good"! Thanks so very much for taking time to post your comments and for providing such glowing praise. We have a hotel wide meeting every morning and I shared your comments with the team-they were glowing with pride! I like the phrase "epitome of modern style and hospitality". Can't wait for your return visit, we have new heights to scale and I am confident you will experience the same! Thanks again for sharing!

tweemom

Okla.

Senior Contributor

23 reviews

8 hotel reviews

6 helpful votes

“LOVED THE RENAISSANCE !”

Reviewed February 18, 2013

I really enjoyed my stay at the Renaissance Midtown in Atlanta. Comfortable rooms, good location, good bar & enjoyed room service and lunch at Briza. Also had a great driver I found who was courteous and reasonable. Would definitely stay here again.

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Ask tweemom about Renaissance Atlanta Midtown Hotel

I simply loved your the title of your review; 'LOVED THE RENAISSANCE!". What a great title and I was so happy to see you had a great experience in Briza, with our courtesy car driver, that you liked our location and that you plan to return! Thank you so much for your feedback--I have already shared them with our team. We look forward to your return!

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Great Hotel Great Location Poor Service - Renaissance Atlanta Midtown Hotel

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